Facilities: The facilities are comprehensive, quiet, and clean. However, as others have mentioned, the bathroom is a bit dated. The bathtub creaks when you step into it, and there's a noticeable layer of dust on the ventilation fan when showering.
Cleanliness: It's clean and hygienic. If you put the magnetic 'please clean' sign on the door in the morning, they'll clean it. If you forget, they'll still hang fresh towels and toothbrushes on the door.
Location: The garden view room faces Odori Park, with a large window offering beautiful views. It's very quiet at night, and the convenience store downstairs is great for snacks, late-night meals, and breakfast. However, it is quite a walk from the subway station; the closest exit is Odori Station Exit 1, about 200-300 meters away.
Service: The service was satisfying, and all the staff were very polite. Upon check-in, I was pleasantly surprised to find 8 bottles of natural water on the table, contrary to some reviews that mentioned no bottled water. This made the experience even better.
Exclusive Guest Lounge: From 3 PM to 9 PM daily, you can use your room card to access the lounge on the first floor for a self-service afternoon tea. They offer classic items like Jaga Pokkuru (Potato Fri Brothers), Rokkatei, Royce, as well as hot beverages like coffee and cold drinks like oolong tea and orange juice. Highly recommended!
The triple room is convenient for families traveling with children, but this room is genuinely small. It's the first time I've stayed in a hotel where I had to open my suitcase right by the entrance door in the hallway, leaving absolutely no space to move around and pack. Other than that, the location and transportation are quite convenient, and there are restaurants within walking distance. However, if it's snowing, don't even try to walk – just call a taxi. The sidewalks around here are perpetually covered in snow and ice, making it impossible to wheel a suitcase.
Who would've thought our last night in Hokkaido, at an airport hotel, would be the best night? The room was huge with a direct view of the planes from the window. All the snacks and drinks in the room were complimentary. There's a hot spring and the facilities are very modern. Breakfast at the hotel costs extra, and the food selection wasn't as extensive as I expected. However, it's super convenient as the check-in C counter is right on the third-floor lobby exit of the hotel.
A traditional Japanese hotspring resort with excellent view and great breakfast. Staff are polite and friendly. The public hotspring has a wonderful view.
An absolutely amazing hotel!! It's located directly opposite the JR station, which is incredibly, incredibly, incredibly convenient!!! The surrounding amenities are super handy, and the room was spacious, clean, tidy, comfortable, and warm. This was by far the best hotel I stayed at during my trip to Japan. Plus, the breakfast was absolutely fantastic, especially the crab roe which was incredibly sweet and fresh. I genuinely love this hotel, highly recommend it!
Great room-only experience. The room was tidy, cozy, and perfect for resting after a long day. Everything was as described, and the stay was very comfortable. Highly recommended.
Hotel near Nakajima Park,Sapporo28.8% of visitors choose this area
GGuest User2025.12.31
For a Japanese hotel, the room size is quite spacious. The location is excellent and very convenient, with a subway station right at the entrance and the airport shuttle stop directly across the street. The outdoor scenery is also beautiful, with a large park perfect for taking photos and playing in the snow.
The twin room was quite spacious, with two 1.2-meter-wide single beds and enough space in between to get out of bed easily. On the other side, I could open my 30-inch suitcase. The price of around 1,000 RMB during the winter holiday, including breakfast, was acceptable. I think Ctrip had a package without breakfast for 600-700 RMB per night. However, those packages need to be booked in advance, which isn't suitable for a traveler like me who needs flexibility. One thing to note is that the duvet didn't have a cover, it was just a sheet over the duvet. It felt unhygienic (because the exposed part was the duvet itself, which isn't changed) and wasn't very comfortable. I was quite bothered by it, but since I was traveling with a child, it wasn't convenient to switch hotels. The heating was very strong, almost too hot for the duvet. The breakfast on the first floor was plentiful, mainly Asian-style.
Beautiful hotel with a moor onsen spa and sauna. However it is a 15-min walk from the station and shuttle service is limited. Lots of weddings and royal visit at this resort. Twin Room is spacious and comfortable. Walking distance to M fast food chain next door and Aeon shopping nearby. I would highly recommend it.
We had a wonderful stay at Onsen Yuen Sapporo, made even more memorable by the outstanding customer service. Due to extreme weather, we were stranded and had many questions and concerns. The front desk staff were incredibly patient, calm, and accommodating throughout taking the time to explain options clearly and helping us as much as they could despite the situation.
Their professionalism and kindness really stood out and made a stressful situation much more manageable. The hotel itself was comfortable and the onsen was a perfect place to unwind after a long day.
Highly recommended, especially if you value thoughtful and genuine service. We would gladly stay here again.
Great
248 reviews
9.0/10
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9.1/10
Great
Beautiful hotel on the beach with private onsen and shower on the balcony overlooking the ocean. Also large public onsens available. Short taxi rides away to tourist spots.
The owner was really kind and helpful~ Even though we didn’t speak the same language, he was very patient and did his best to answer my questions and help me with the check-in🥹 I really liked this place and would definitely come back again next time!!
The Hotel is located near to the train station, easy access to central area, the room is very specious, clean, and very comfy to stay. I did have breakfast, and it was very delicious.
We had a really fantastic time at Lake Shikotsu Tsuruga Resort which was a once in a lifetime experience for us. The area is beautiful and the spa has everything you need for a fantastic and relaxing stay. We stayed in a Premier Suite and the rooms are fantastic - fully equipped and spacious with all amenities, and a fantastic private Onsen to relax in.The staff at the spa were extremely friendly and helpful, and attentive to all of our needs. We'd love to come back some time and would highly recommend!
I think the travle bus is free is nice and the ambiance of the hotel is fantastic You must try the hot bath and stay in the 2 floor to enjoy your vacation
The hotel is clean, modern, and well-maintained. It’s a bit far from the city and public transportation, so having a car makes things much easier. The free coffee and tea in the lobby are a nice touch, and overall it’s a comfortable place to stay if you don’t mind driving.
We had a great stay at Shiretoko area- the hotel is very cozy and facilities such as gym, library, footbath and onsen make our stay pleasant even though the weather was a little wei. Would definitely recommend to anyone who wants to have a relaxing experience.
We travelled by rental car so the location wasn't a problem and not far from Otaru canal and main attractions. The staff's service was superb. The whole hotel is tatami floor. There were small events like Japanese dancing for guests and camping with free snacks. The hotel's garden was nice. I really enjoy staying at the hotel.
The front desk staff were kind and courteous. The public bath was also clean and pleasant. The room and entrance were all new and spotless, I'm very satisfied.
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