Hotels With Spa in Metro Manila, Philippines

We had a wonderful stay at Grand Westside Hotel. The service was excellent from check-in to check-out — the staff were very accommodating, professional, and attentive to our needs. The food was also great, with a good variety and delicious flavors. Overall, it was a comfortable and enjoyable experience, and we would definitely stay here again.

The hotel is not bad overall. However, during check-in we asked about the massage service. The administrator told us to come back in two hours to make a reservation. When we returned, we were informed that there were no available slots and that we had to book online. However, there was no information about online booking for massages on the website. This service was very important to us, as we had a long flight and only an 8-hour stay.

I extended my stay for one more night and requested to be transferred to another room. This tiime I was quite satisfied with the room. It was clean and I did not feel stuffy like my previous room. It was quieter, though, voices/sounds coming from the outside and other rooms are still audible. Service at in the hotel restaurants still takes long. Foods are pretty good taste wise. Added bonus is free luggage storage while waiting for a late flight and free shuttle pick up and delivery to the airport.

The location was excellent, it is a 2-minute walk to Robinsons Manila which have lots of establishment and restaurants nearby.

I found the location to the Airport Amazing Excellent Facilities- Gym/Swimming Pool / Sauna and Steam . On site restaurants and Bar. Staff were very welcoming - Excellent Security for Entry/Exit in to the hotel . Outside the Hotel was an excellent collection of restaurants- Supermarket and a 7/11. Macdonalds -Popeyes- Subway-DunkinDonuts - Pizza as well as local dishes . Nearby was a Marriott Mall with Amazing Shops and a Casino and excellent choice of restaurants. Walking distance to the Airport with a Bridge Flyover - This Hotel offered everything.

Built in 1912, The Manila Hotel exudes old-world grandeur and luxury with its European-style architecture, spacious lobby, arched doorways, massive chandeliers, and wooden window frames. Interestingly, General MacArthur's suite, from the time he lost to General Peng during the Korean War, is preserved on the fifth floor – history certainly has a way of repeating itself... The breakfast selection is quite extensive.

“I stayed here for two nights and had a very good experience. The room was clean and the bed was comfortable. Staff were very friendly and helped us with directions. The hotel is close to many restaurants and attractions. Breakfast was good with several options. The only downside was that the Wi-Fi could be slow sometimes. Overall, I would stay here again.” •🛏 Room quality – cleanliness, size, comfort of bed✅ •🤝 Staff service – helpfulness, friendliness✅ •📍 Location – near attractions,transport,restaurants✅ • 🍳 Food / breakfast – quality and variety✅ • 🔇 Noise level – quiet or noisy✅ • 💰 Value for money✅

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

I stayed for 2 nights at Diamond Hotel Manila during my business trip. The room was spacious and comfortable, with plenty of TV channels from kids’ shows to sports. The bathroom was large and clean, and check-in/check-out was fast and smooth. Breakfast had a good variety of choices, and I especially enjoyed the bar and the Japanese restaurant inside the hotel. Overall, a pleasant stay with great facilities .

✨Service and Atmosphere The hotel staff were incredibly accommodating throughout our stay, ensuring we felt welcome from the moment we arrived. The building’s facade and the stunning views of Manila Bay are designed exceptionally well, creating a beautiful and relaxing backdrop for a weekend getaway. ✨Room and Safety Our room was spotless and maintained a high standard of cleanliness that made the space feel very comfortable. It provided a great sense of security and peace of mind, allowing us to truly unwind and enjoy the environment. ✨Dining Experience The breakfast buffet was a highlight of the trip, featuring high-quality dishes that definitely deserve high praise. While the food served was excellent, expanding the variety of choices in the buffet would take the dining experience to the next level.