Stayed here for one night before an early flight. The room was clean and comfortable, view to the Airport and the staff were very friendly and helpful. The on-site restaurant is currently under renovation, but this was well managed with no construction noise at all. The free shuttle to the airport takes about 5 minutes, which makes this hotel very convenient for transit stays. Overall a pleasant, hassle-free stopover.
Hotel near Waterfront,Kuching100% of visitors choose this area
GGuest User2026.02.26
Beautiful hotel in a fantastic location. Carpenter street, the waterfront, where nightly light shows (approx 15mins) are held and various historical buildings and sites are right at the doorstep of the hotel or within walking distance. There is also an excellent mall (Plaza Merdeka) is connected to the hotel which is a plus. Great service from all staff, thank you so much for making our stay so enjoyable
The room was clean, and the front desk staff spoke Chinese, which made communication very smooth. The breakfast was standard. The hotel is close to the airport, which is convenient for early flights.
This hotel is super convenient – it's just a few minutes from the airport and directly connected to a mall, making shopping and dining a breeze. The rooms are spacious and comfortable with great air conditioning, and the 16th-floor view is absolutely stunning. Breakfast offers a wide variety, and the Sarawak Laksa was incredibly delicious. The staff are friendly and provide excellent service, making it fantastic value for money. I highly recommend it! Plus, they even offer free power bank rentals, which shows great attention to detail and made for an excellent overall experience.
Hotel near Waterfront,Kuching100% of visitors choose this area
GGuest User2026.01.30
Stayed at the old wing (block where the main lobby is). Everything needs an upgrade. From the carpet to the doors of the cabinet and working desk, the power plugs on the wall, the phone, the bathroom with mould in the corners etc. it’s also always cold in the old wing. Slept without turning on the air con every night.
Breakfast was buffet style and had a good variety. But for me; the only thing that was good was the coffee machine. Maybe also because I’ve been to this city many times and I know there are a lot of good food just a few mins walk away.
Staff was great though. Housekeeping cleaned the bathtub rubber mat for me, brought water when asked and cafe staff were friendly and nice.
Many other hotel options in the city; I wouldn’t recommend this one.
Hotel near Waterfront,Kuching100% of visitors choose this area
GGuest User2026.03.09
The hotel's location is great, right next to a park, and you can enjoy the view across the river while having breakfast. The bed was large and the room was spacious. There was a slight odor when I first entered the room, possibly from the riverside sewer, but my nose is quite sensitive. After lighting an air freshener, it was generally fine. Overall, I was very satisfied with the experience. The hotel breakfast was also good and quite extensive, and the lobby offered dinner options, which was convenient. The front desk staff were very polite.
Excellent hotel in Sibu. We had to extend our stay and we enjoyed the room immensely, great breakfast and great views across the river. Soundproofed rooms and housekeeping every day - absolutely fabulous. Only one thing I’d say is they could offer Netflix as TV is just basic channels.
Limited room. My luck i guess.
The deluxe king only got 9 room in this hotel. You won’t get it book online easily ! So comfortable. I was in my happyland do my work in the room from morning till evening. 🫶🏻
Hotel near Waterfront,Kuching100% of visitors choose this area
HHelenyuxiuping2026.02.20
The hotel's location is excellent. Right across the street is the riverside park, making it very convenient to walk to Rainbow Bridge. The Parliament House on the opposite side is just a ten-minute walk away. In the evening, strolling along the Sarawak River on the opposite bank is also lovely. Just a heads-up: if you're returning to this side, make sure you get back before the Parliament House gate closes at 7 PM. We didn't notice the sign and ended up having to take a small ferry back. There are plenty of places to eat nearby. Except for the Sarawak Cultural Village and the Cat Museum, which require a taxi, all other attractions are within walking distance. Many museums are also worth visiting. There's a great Indian restaurant nearby that gets busy at lunchtime. The hotel's service and facilities are top-notch, especially the swimming pool, which has a fantastic ambiance. They even provide a complimentary fruit platter. Kuching is a city with a rich cultural heritage and is definitely worth a visit.
The room was very spacious and clean. However, we noticed a cigarette smell entering our room through the bathroom exhaust fan. We informed the hotel staff immediately, and they responded promptly by upgrading our room. We truly appreciated their quick and professional handling of the situation.
Breakfast offered a standard selection of Asian dishes. The fitness room was quite basic, with limited equipment options.
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HHebianxiaocao1The location is quite convenient, with Chinese-run tea restaurants nearby. The breakfast buffet is good. The staff are very friendly, and the rooftop pool and gym are great, offering a nice view of the sunset! It's not far from the supermarket and Canada Hill. I recommend climbing Canada Hill for city views; there's also an oil museum to visit inside.
SsuekNot aware that pullman was having some renovation and we need to take staircase to level 2 and get the lift to our room.
Also next day after cleaner done the room service noticed she pressed the toilet bowl flush button too hard and never bounced back caused water kept flushing nonstop. Lucky I have returned to hotel room as, forgot to take something and tried to pull that flush button up. I I felt still have room for improvement for quality or cleaner.
Overall the counter staffs and others are very friendly and helpful too.
Good location of this hotel and look forward again to stay hopefully the renovation done.
GGuest UserThe children’s pool with slides requires better maintenance, as insects were present. Parking is located quite far from the main area; however, buggy services are available and helpful. All staff members were very friendly, attentive, and supportive throughout our stay.
The room was spacious. Although we did not receive a full sea view—only a partial one—the scenery was still stunning. The ambience of the resort is very refreshing, with high ceilings and a breezy environment that creates a relaxing atmosphere. There are many activities available, and the resort is within walking distance to a beautiful beach. Swimming is not very suitable due to strong tides, but the soft sand makes it ideal for children to play.
There are two large pools: one specifically designed for children with slides, and another main pool where mini kayaks and floating flamingos are available for rent. The kids’ activity area is very creative, with games such as dam ular and various board games.
The breakfast buffet offered a good range of choices, although I had a better dining experience during a previous visit for work purposes. Unfortunately, room service dining was not satisfactory—the fries were soggy, the fried rice was overly oily, and the carbonara was average. There was also some confusion regarding a 20% insider discount, as we were initially informed it was applicable, but later told that the discount was only valid at Horizon Café not in room service. They should explain better :(
Overall, it was a pleasant stay, and with some improvements—particularly in maintenance and food quality—it could be an even better experience.
GGuest UserOverall, the stay itself was comfortable, and the room met expectations. The hotel's aesthetic is elegant and beautiful, and its location is convenient, surrounded by chinese restaurants within easy walking distance. The breakfast buffet was also good and enjoyable. However, the experience was unfortunately dampened by issues at the front desk, hygiene standards in the common areas, and soundproofing. We arrived around 10am and requested an early check-in, fully understanding that the standard check-in time is 2pm and that any earlier arrangement is subject to room availability and discretion. However, we were told by staff that early check-in would only be possible with an additional charge of RM160. This created an uncomfortable impression where it felt less like a matter of room availability and more like withholding an available room in order to impose extra charges. The tone suggests monetising convenience which we weren't particularly happy about.
After checked-in around 5pm. we noticed dirty plates on the floor left near the lift area. What was more concerning was that these plates were still there in the same spot the next morning when we checked out. This raised questions about cleanliness and hygiene, especially in shared spaces. In addition, the soundproofing could be improved. Noise from children crying near the lift was clearly audible, and due to the hotel's proximity to the airport, airplane noise could also be heard. This may be a concern for light sleepers or guests seeking a quieter stay.
While the room and overall stay were generally good, these experiences affected our impression.
VVanessa_899Pro: Room is very spacious, comfy beds, strong water pressure, comes with bathtub & toilet amenities, bathrobe & clean towels, diff TV channels available, stable WiFi. Good location with ample car parks available. Swimming pool is great, kids love it!
Con: Not sparkly clean, just fine, pillows have stains if covers are removed, car park elevators & hotel room elevators are separated, AC just okay, not that cold, external windows are dirty, kinda run down a little bit, still have rooms for improvement as an “upscale/premium” hotel chain.
AAnonymous UserI booked a Standard Hill View King on Chinese New Year Eve, The overall stay is a decent one, was provided with one King size bed and one single size bed, room was equipped with one mini fridge, one kettle and some cups, tissues, TV but the satellite line was bad as TV line appears unstable, small hair dryer, you can refer to photo I posted for amenities and room view, what I showed is all I got. Breakfast wasn't many choice but good enough, they have laksa, kolomee, salad, nasi lemak, bread
HHelenyuxiupingThe hotel's location is excellent. Right across the street is the riverside park, making it very convenient to walk to Rainbow Bridge. The Parliament House on the opposite side is just a ten-minute walk away. In the evening, strolling along the Sarawak River on the opposite bank is also lovely. Just a heads-up: if you're returning to this side, make sure you get back before the Parliament House gate closes at 7 PM. We didn't notice the sign and ended up having to take a small ferry back. There are plenty of places to eat nearby. Except for the Sarawak Cultural Village and the Cat Museum, which require a taxi, all other attractions are within walking distance. Many museums are also worth visiting. There's a great Indian restaurant nearby that gets busy at lunchtime. The hotel's service and facilities are top-notch, especially the swimming pool, which has a fantastic ambiance. They even provide a complimentary fruit platter. Kuching is a city with a rich cultural heritage and is definitely worth a visit.
AAnonymous UserOk for the price we pay. Comfortable twin beds and complete with jug kettle etc. Water dispenser along the corridor -good as we don't have to go out to buy extra water .Breakfast included. Booked with trip com to get this reduced price .Thanks
ZZulu TravellerEasy location halfway between Kuching airport and city centre. Very friendly guy at the reception speaks English with a US accent.
The room itself was clean and comfortable. No complaints.
Breakfast the choice was very limited. But what they had was pretty tasty. No coffee machine, sadly.
Overal very adequate for the price they charge.
GGuest UserThere was an issue with the air conditioner. Other than that, everything was good, but some rooms didn’t have a hair dryer or a fridge. However, I was impressed because the maintenance team asked if I wanted to change rooms and directly contacted the receptionist, who immediately allowed us to do so.
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