Posted on Jan 9, 2025|Deluxe King Room With View
Guest UserThis is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience.
I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect:
- staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests.
- check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff.
Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.
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Price per night from:€ 308
Posted on Jan 19, 2025|Standard Two Queen Room
Alexey NikulinOverall I would say that the hotel did not meet our expectations - it is more of a modern 3-star option than a standard 4-star hotel. The service is not very efficient (both of the reception and the room service), the quality of the food is inferior (and it is of course overpriced). Also the location is not very good - although the barrio (district) is very prestige, there is literally nothing to do around, especially during the holidays or weekends, you need to take a taxi to get to the downtown (Providencia and other districts), there is no option of just walking there.
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Price per night from:€ 104
Posted on Nov 27, 2024|Room With Two Queen Beds
Guest UserSure! Here's a sample review for a hotel:
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**Exceptional Stay at The Grand Harbor Hotel!**
I recently had the pleasure of staying at The Grand Harbor Hotel, and I must say it exceeded all my expectations. From the moment I arrived, I was welcomed by the friendly and professional staff who made check-in quick and easy. The lobby was elegantly designed, creating a warm and inviting atmosphere.
My room was spacious, spotless, and beautifully decorated, with stunning views of the harbor. The bed was incredibly comfortable, and the amenities provided ensured I had everything I needed for a relaxing stay. The complimentary Wi-Fi worked seamlessly throughout my visit, which was a huge plus for both business and leisure purposes.
The hotel’s on-site restaurant offered an outstanding dining experience. The breakfast spread was extensive, featuring fresh, delicious options to start the day. I also had the chance to try dinner at the hotel’s restaurant, and the food was top-notch, with creative dishes that were expertly prepared.
One of the highlights of my stay was the hotel’s spa, which provided a serene and rejuvenating atmosphere. The services were indulgent, and the staff were professional and attentive.
The location is perfect—close to the city center, making it easy to explore local attractions, but also peaceful enough to enjoy a restful night’s sleep.
Overall, The Hotel provided a truly memorable experience, and I look forward to staying here again on my next visit. Highly recommended!
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Price per night from:€ 91
Posted on Apr 2, 2025
lowrywowThe decoration style of the hotel is very simple and unique, but the room facilities are relatively old. The breakfast is relatively rich. Because it is in the old city, the surrounding environment is relatively complicated, but it still feels safe.
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Price per night from:€ 118
Posted on May 22, 2026
AlinaGLZNI'd really like to highlight the breakfast with its wide selection of dishes. Please note that breakfast on weekends starts later than on weekdays (check the exact time if this is crucial for you). The room was clean, with a great shower and a comfortable bed, plus a fantastic view from the window. There's a small pool on the ground floor and a lovely bar with affordable wine; we even caught a DJ set with great music!
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Price per night from:€ 67
Posted on May 3, 2025
Anna
Amazing hotel, I liked absolutely everything! I lived on the 18th floor in room 1803, absolutely stunning view from the window of the Andes and the city, I enjoyed every day at the hotel! Cleanliness, great breakfast, although not enough hot food, but this is compensated by wonderful cheeses and fruits. Perfect location. I had dinner in the hotel restaurant - everything was very tasty, good selection of wine. Warm pool on the 20th floor, gym. Very friendly staff. I recommend the hotel for a stay in Santiago and will be happy to come back again! Thank you for the wonderful welcome! ❤️❤️❤️
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Price per night from:€ 102
Posted on Jul 11, 2026
Guest UserThe hotel facilities are all quite good. The room was spacious, clean, tidy, and quiet. Although the hotel gym is small, it's relatively clean. The swimming pool is large, but it was too cold to try it out. Overall, the experience was quite good. The only drawback is the location; it's a bit out of the way with no supermarkets or malls nearby, and it's about a 10-minute drive from the airport.
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Price per night from:€ 87
Posted on Mar 26, 2026
wabbwty20060703
The hotel is in a bustling area, really lively, and very close to the attractions – you can just walk there. Especially convenient for getting to the Central Market, where you can enjoy seafood and a wide variety of fruits.
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Price per night from:€ 49
Posted on Sep 22, 2026|2 Queen Beds Room, Non-Smoking
ydcliuThe hotel's location is just right, the environment is pleasant, and transportation is convenient. Taking a taxi to major attractions is also quite quick. The room is spacious and clean, with relatively new facilities and a comfortable bed. The front desk staff are warm and polite, and the breakfast offers a rich variety of tasty food.
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Price per night from:€ 95
Posted on Feb 12, 2024|Standard King Room
disasterEXEMy wife and I stayed here four years ago for our honeymoon. It seems like the place has stayed the same, which is not a compliment. The room was carpeted, yet no slippers were given to us. The aircon unit would buzz loudly and randomly during the night, which woke me up. For some reason bathtub drain stoppers needed to be requested, and the two nights I asked for one I was told they were all out. I spent two nights wanting to take a bath to relax and I wasn't able to.
The elevators are extremely old and seriously need to be replaced - the door would shut in front of us when waiting for one and I got trapped by the doors once.
The best part of this hotel is the breakfast. It has great variety and the quality of the fruit and meals is excellent. The staff is very kind, too.
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Price per night from:€ 84