Hotel near Centro,Santiago100% of visitors choose this area
GGuest User2025.11.23
It was OUTSTANDING, everyone at this hotel provides the best service a 5 Star hotel can give.
From the concierge all the door people, the front desk, to the RESTAURANT where I had the BEST salmon Salad ever, (I asked to please put on the grill my raw salmon and it was late at knight, they were closed, they where cleaning) and they pleased me any way, I even asked if I could take it into my room, and they gave me Room service.
I LOVED THIS HOTEL!, I will highly recommend it to EVERYONE
The front desk staff doesn't seem to have any interest in working. No greeting and blackface throughout. Saw us struggling with luggage at the front door without providing any assistance. Both just stare at you. This hotel is very expensive with poor service. I guess you pay for the location and convenience.
Hotel near Centro,Santiago100% of visitors choose this area
LLYinUS2024.12.28
The hotel is not far from the city center, the location is OK, but the surrounding feels unsafe, the sanitation is OK, but the room is not cleaned every day, the breakfast is really good!
Hotel near Centro,Santiago100% of visitors choose this area
GGuest User2024.12.02
Amazing hotel right in the heart of town, walking distance to the restaurants, parks and city center. The rooms are on the smaller side but it wasn’t a problem at all. We’ve enjoyed the view from the pool, their wine bar and restaurant and cozy lounge with free coffee and delicious desserts. Everyone in our party staying in Santiago longer have extended their stay. Definitely staying here again when back to Santiago.
According to the client, it is located in the north of the capital Santiago, where safety is the top priority and the surrounding environment is also good. It is only 20 minutes away from the airport and is convenient for travel.
Hotel near Centro,Santiago100% of visitors choose this area
GGuest User2026.01.26
It may be a little inconvenient to have heavy things because it walks about 10 minutes from the subway.
The garden and poolside are cozy.
Some of the staff are friendly.
It is difficult to use the cleaning around the water from early morning.
The customer layer becomes cheap.
Facilities: Complete
Hygiene: Clean and tidy
Environment: Good location, there are shopping malls and restaurants around
Service: Good attitude, good service
The overall atmosphere is very good, convenient and quiet, I will choose this place next time
Everything was fine until we ordered room service and they brought something we hadn't ordered. When we asked to exchange it, they did, but on the bill, they charged us again for the item we had exchanged. Furthermore, they couldn't charge the room service fee, and we had to pay the exorbitant amount.
Breakfast is average, Ctrip's evaluation is not consistent; the room is really big enough for four people, and there is a living room. Although the facility is a bit old, it is well protected, but the shower head of the bathtub is not movable, which is not very good. The attitude of the front desk staff was really good and it did not discriminate against the Chinese at all.
Very Good
100 reviews
8.7/10
Price from
AU$ 89
per night
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9.6/10
Amazing
HHaiThis is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience.
I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect:
- staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests.
- check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff.
Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.
GGuest UserSure! Here's a sample review for a hotel:
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**Exceptional Stay at The Grand Harbor Hotel!**
I recently had the pleasure of staying at The Grand Harbor Hotel, and I must say it exceeded all my expectations. From the moment I arrived, I was welcomed by the friendly and professional staff who made check-in quick and easy. The lobby was elegantly designed, creating a warm and inviting atmosphere.
My room was spacious, spotless, and beautifully decorated, with stunning views of the harbor. The bed was incredibly comfortable, and the amenities provided ensured I had everything I needed for a relaxing stay. The complimentary Wi-Fi worked seamlessly throughout my visit, which was a huge plus for both business and leisure purposes.
The hotel’s on-site restaurant offered an outstanding dining experience. The breakfast spread was extensive, featuring fresh, delicious options to start the day. I also had the chance to try dinner at the hotel’s restaurant, and the food was top-notch, with creative dishes that were expertly prepared.
One of the highlights of my stay was the hotel’s spa, which provided a serene and rejuvenating atmosphere. The services were indulgent, and the staff were professional and attentive.
The location is perfect—close to the city center, making it easy to explore local attractions, but also peaceful enough to enjoy a restful night’s sleep.
Overall, The Hotel provided a truly memorable experience, and I look forward to staying here again on my next visit. Highly recommended!
GGuest UserThis is a story of 2 parts over 2 stays 11 days apart. The first stay was pretty good, we had a room on the 17th floor where the views were amazing The room was large and clean. The shower is a plastic insert and very slippery when wet. The shower head was large but a lot of the holes were blocked, but effective enough. The wi-fi was good, the breakfast was OK. We had lunch there as part of a group and it was very poor. The steak was like rubber. The bed was very firm and very high off the ground. So overall this stay was pretty good. However stay No2 came along. This time the room was on the 3rd floor so views of air conditioning units were in your face, but not a problem. This time there were 2 significant issues.
The floor was very dirty, feet ended up black after a shower. The second issue is that the room was located in the foyer next to the elevators. All night there was loud music which penetrated our room making sleeping difficult. We rang the night manager but he could do nothing about it as he did not know where the on/off switch was. Make sure you do not book any room around the elevator foyers.
GGuest UserWe were very frustrated upon arrival as we had advised our flight and ETA and nobody was there to pick us up. We had to pay US$32.00 to take a taxi which was crazy and upon arrival at hotel we were told that the phones were donw (as we did try to call several times without a response). There should have been some form of communication even via Whats app or email and there was none. The phones had been down since 10 am that morning. Before storm started
In the evening we had dinner and the service of 3 people was super slow with a number of people being frustrated.
On the other hand next day for lunch we had Monica and she was amazing waitress.
JJane 007The hotel’s biggest highlight is its unbeatable location, right near the airport with a free shuttle service available. The rooms are spacious and spotless, and the night-shift staff are incredibly patient and attentive. The only downside is that the Wi-Fi wouldn’t connect at all during my stay, and it was too late to sort out the issue when I noticed it.
YYNFThe service girl at the front desk is very good. Whether arranging check-in, arranging breakfast or answering various inquiries, she does her best and is enthusiastic. Her English level is also very good. Security is always open and greeting. The beds and supplies in the house were all clean and dry. The room on the side was bright and bright, and the scenery outside the window was beautiful. The tallest tower in America on the left and the famous snow-capped mountains in the distance on the right were clearly visible. Overlooking a quiet yet lively street. It is only walking distance from the supermarket at the foot of the tallest tower, opposite the Starbucks and below, surrounded by pizza, McDonald's, KFC or other hotel restaurants. The transportation is convenient and safe. The breakfast is rich and delicious. Yogurt, cheese balls, kiwi fruit, ”sweet twists” and coffee are all my favorites.
VVIDASAFETYAccording to the client, it is located in the north of the capital Santiago, where safety is the top priority and the surrounding environment is also good. It is only 20 minutes away from the airport and is convenient for travel.
AAlexandra Staigeri had just arrived Santiago , for my first time, - i am familiar with the chain name so booked it
--
from the moment i arrived, every staff member from the front desk, bellmen, housekeeping,... was so so friendly, helpful, caring. I stayed a week, ---
there is a spa, pool, bar, restaurant, outside space
i adore the nespresso machine in the room as i drink coffee
free breakfast, across from a mall and grocer...
just take an uber to town
nearby to parks and hillside viewpoints
clean, comfortable, quiet, just made sense
--- fantastic customer service all around ...the bed was huge, and very comfortable
AAlexeyOverall I would say that the hotel did not meet our expectations - it is more of a modern 3-star option than a standard 4-star hotel. The service is not very efficient (both of the reception and the room service), the quality of the food is inferior (and it is of course overpriced). Also the location is not very good - although the barrio (district) is very prestige, there is literally nothing to do around, especially during the holidays or weekends, you need to take a taxi to get to the downtown (Providencia and other districts), there is no option of just walking there.
GGuest UserThe front desk staff doesn't seem to have any interest in working. No greeting and blackface throughout. Saw us struggling with luggage at the front door without providing any assistance. Both just stare at you. This hotel is very expensive with poor service. I guess you pay for the location and convenience.
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