GGuest UserWhen we were arriving, we didn’t have navigation so it was wonderful to see the big sign from the road. Check in is also 24hrs which really helped us as we were arriving late. The room had everything we needed and included 3 power points under the table lamps. It would’ve been nice to have brighter lights as it was a bit dim but the lamps helped to focus the lighting. All the staff and housekeeping were friendly but I wished the front desk had more knowledge for overseas travellers.
It’s also conveniently located near a shopping area. We got our traveller eSIM cards from the nearby AT&T store. I didn’t get to use the amenities.
WWander_GirlIt was nice hotel, Spacious and clean room and have lots of food options nearby. Staff was friendly and breakfast was good had multiple options for Non- Vegetarians but less options for Vegetarians. Will stay here again if needed.
AAnonymous UserThe room was clean and the facilities were old, but it was easy to use. The hot water in the bathroom is a bit slow. The restaurant has a light meal that can temporarily solve breakfast, lunch and dinner. The staff is very professional. The restaurant staff is very welcoming.
LLyrael1989It is amazing here the people are great the room is awesome. We were able to put our games up and everything it feels really home like here.
GGuest UserTook the wife out of state for our 10 year anniversary. She was so excited to be staying at an Aloft again as we have in the past! We got into the room, my Flowers were there, which was great. We adjusted the AC to our comfort likings and 4 hours later after being at the beach, the temperature in the room was 78.
Called the front desk, they said there isn't anything they could do. Maintenance checked the panel and all is fine but our room was above the indoor pool. The pool room was found to be 80+ degrees but no one agreed to trying to lower the temperature of the pool room. Instead they suggested we open the balcony door and give us a box fan.
The outdoor temps were in the upper 80s low 90s. There was a hint of a breeze but when the box fan was dropped off, we came back from dinner and it was tolerable with the door closed. No check up from management, the staff was quite short with our concerns and requests.
Overall the stay was amazing but disappointing
TThais Caroline Coelho capuchoI made a reservation for a week, but unfortunately had a problem at the airport and couldn't check in on the scheduled day. I called before my arrival requesting a change of dates by email and phone. The attendants showed no interest and hung up on me without offering any solution. I asked for a refund, they ripped me off and started denying contact requests from Trip.com. Furthermore, while I was staying at the hotel, the manager instructed me to cancel the reservations through the app for a refund and discount. When I cancelled and paid in cash, the manager continued to ignore the *********** acceptance request for the refund. I fell victim to a scam by the management of this $500 hotel. So my warning is to look for another hotel, because their policy is not honest with guests.
GGuest UserThe room was very nice. When I checked in I asked about parking. They said I could go around the corner and park, it is connected to the hotel, and it would cost $29 for the night. When I left the hotel and tried to get out of the parking lot, the cost is $69! I drove around to ask about this problem, the girl at the front desk had no idea. She took my email address and said the manager would contact me when he arrived. It has been 24 hours and I have not heard from the manager. Obviously I’m not very important to this hotel so I will never stay there again. They lied to me when I checked in and then never responded to my complaint. I would have booked a different hotel if I knew I was going to be charged $69 parking for one night! Stay somewhere else.
GGuest UserEverything was great! ”Peaches” was our check in girl and she was so sweet and kind. Above and beyond welcoming. The room was clean and comfortable except the beds are a little bit firm. Staff were knowledgable with every question we asked throughout our stay. The walk to the beach is quicker then it takes the red light to change. On check out day we asked if it would be ok if we left the car in the parking lot and hang out at the pool for a few hours before heading home, and they were perfectly cool with that. the roof top pool is so nice with a bar and constant breeze. We reserve a ”Bay front” room, but we unexpectedly had a really nice view of the bay from our room. These are the reasons I've been coming back the Princess Bayside for years.
GGuest UserI stayed for 4 days, but only cleaned the room for one day and replaced the amenities once. The hotel policy is that way, but only cleaned the room once every 2 days and no water or toothpaste toothbrush. Especially 3 people booked, but only 2 people were provided in the room. There was no bottled water in the room, so it was uncomfortable to ask the counter every time.
Parking should be parked in the paid parking lot, but I got in the public parking lot in front of me in the evening and came out in the morning, and it cost $70. The belly button was bigger than the belly button, so it was a burden
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