Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Mar 27, 2026|Garden-View King Room
Anonymous UserHad a wonderful three-day, two-night stay at the Fuchun Resort, a place I've long admired. The architecture, rich in Chinese aesthetics, blends seamlessly with the natural environment of Fuyang, creating a truly harmonious feel. Hiking here was wonderfully wild and scenic. The resort's thoughtful service was evident in every detail: from the welcome greeting and the consistently helpful and responsive personal butler (Benson) before arrival, to the doorman's proactive and natural assistance with luggage, and the waitress's meticulous inquiry about dietary preferences at breakfast. All these touches reflect the hotel's high standards of service and made me feel truly respected. I even left my hat in the calligraphy class and only realized it when the instructor notified me and said it would be promptly returned to the lobby. The shuttle drivers were also very punctual, almost always available on call. The housekeeping staff were diligent and friendly. The hotel also offers a wide range of activities, and the travel photography service was particularly high quality. Fuchun Resort truly lives up to its reputation as a high-end resort. I'd love to visit again!
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Price per night from:AU$ 340
Posted on Jul 27, 2026|Rose Starry Sky Double Bed Room
7mood
We had a wonderful stay at Rose Garden Resort. The room was spacious and comfortable, with thoughtful complimentary snacks and drinks prepared for us. It was also a lovely surprise to find a fresh rose in the room — such a beautiful detail.
The breakfast was very enjoyable, especially the delicious cappuccino. The swimming pool was absolutely amazing, and the gym with its beautiful view of the pool made the whole experience even more relaxing.
The resort truly makes you feel like you are on holiday in Thailand, even though you are in Hangzhou. The atmosphere, design, and facilities are outstanding.
A special thank you to Xiaofan for her warm hospitality and attentive service. She made our stay even more pleasant and memorable.
Rose Garden is truly one of the best resorts in Hangzhou. We highly recommend it and will definitely come back again!
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Price per night from:AU$ 139
Posted on Aug 28, 2026|Superior Queen Room
Xuna
Simplified review: Just book this hotel, no need to think twice!
Location: About a 6-8 minute walk from the subway station, roughly 300 meters.
Facilities: The air conditioning is very cold, and the water heater works wonderfully. The hairdryer is a Dyson, and there's a makeup mirror and a fridge – everything you could need. The facial recognition for the elevator can be a bit inconvenient; it would be better if they provided key cards. Other than that, no issues. They even provide essence, lotion, makeup remover pads, and disposable face towels... I was truly amazed! It's the first time I've encountered such an excellent and thoughtful hotel, truly meticulous. The washer and dryer work great. The gym equipment is decent, pretty good actually, and they even have a power rack. Smart devices and projection TV are all available and work very well. I have to praise the smart devices; they're not too bright, unlike some other smart hotels where the devices stay lit all night. There are 4 elevators, so no waiting. They also have robots for delivery. That's all I can remember for now, but overall, it's fantastic.
Soundproofing: Excellent, very quiet. There's a blanket outside the door.
Bedding: Very comfortable.
Service: I was assisted by Jian Lan (Sword Orchid), who was very considerate. Even though I didn't pre-book the free station pickup service, they still managed to arrange it for me on the day. The check-in process was like that of a super five-star hotel, very innovative and impressive.
Breakfast and late-night snacks are both excellent. They also include afternoon tea and complimentary cocktails.
Staying near Hangzhou East Station is also very convenient, and taxis to anywhere are not expensive.
Highly recommended! I won't look at any other hotels when I visit Hangzhou again. Thank you!
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Price per night from:AU$ 105
Posted on Aug 21, 2026|Family-friendly Suite
AlicequnaliThis place is practically a Kyoto-Hangzhou branch, several friends even thought we had gone abroad when I didn't share the location! From the moment we entered to check-in, everything felt so ceremonial: the hand-washing basin, water divination, welcome tea and snacks, making sachets, and a full introduction to all areas and activities. We were even able to check in early, which was a great help as a room was already clean. Right when we arrived, there were chilled noodles in the hot spring area, which were absolutely delicious! Since there were many adults and children in our group, we decided to go out for dinner. When we returned, we went straight for the hot springs. The amenities provided were from good brands and very comprehensive. It was my first time experiencing a Japanese-style hot spring, and it was quite a novel experience. Afterwards, there was delicious chilled milk in glass bottles. The kids had a blast in the hot spring lounge area, happily devouring fruits, snacks, drinks, and ice cream. After a round of fun, it was time for late-night oden. The adults were full and content, returning to their rooms to rest. The next day's nine-compartment breakfast looked small but was incredibly satisfying. This was truly an extremely, extremely, extremely, extremely unexpected and perfect hot spring trip. If you're coming to Hangzhou, you should definitely plan to visit this place! 😆
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Price per night from:AU$ 446
Posted on Sep 13, 2026|Superior Room (Double bed)
DahongrenCame here for my husband's birthday, and the entire estate spoiled us rotten.
I specifically brought my husband here for his birthday, and chose Xianghu Xiaoyao Manor – absolutely no regrets.
The hotel is nestled amidst the mountains and waters by Xianghu Lake, showcasing Song-style aesthetics with beautiful scenery at every turn. It's not as noisy as the West Lake area, and you immediately feel yourself slowing down the moment you arrive.
What I want to praise most is the service. When checking in, I mentioned it was my husband's birthday, and a front desk staff member named Alex was incredibly thoughtful. He proactively upgraded our room type, and that 'cared for but no pressure' feeling was truly a rare find.
The Hangzhou cuisine at the Watery Restaurant was amazing, and the breakfast selection was extensive. Having breakfast with a lake view instantly lifted our spirits. Whether it's for a romantic getaway or a relaxing family vacation, with options for walks, cycling, and lake tours, it's perfect.
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Price per night from:AU$ 211
Posted on May 1, 2026
yisquare
It’s been a long time since I last left a hotel review, and this 5-star rating comes from a bit of a rollercoaster experience.
Overall, I am satisfied with my stay, but the first couple of days were quite challenging.
On my first night, Hangzhou suddenly turned cold, and the room was extremely chilly. The heating was not available, and no immediate solution was offered. For a 4-star hotel, I do think there should be a basic contingency plan. Simple options like portable heaters or even blankets should be available. I was only offered an extra duvet, which was not very practical since a hotel room is not just for sleeping. I asked for a blanket but there was none, which felt like a missing basic amenity.
That same night, I was woken up around 1 to 2 AM by a wrong call from the front desk. There was no apology and no acknowledgment of the late hour. Because of this, I overslept the next morning and was late for work.
After a long and very cold day, I returned to my room only to find it even colder, as the window had been left open for ventilation. At that point, I was quite upset.
However, after I raised these issues, the hotel handled the situation very well and professionally. I was moved to a warmer room, and they provided thoughtful gestures like a fruit plate and an extra heater from the front desk. What mattered most was the attitude and the care.
The facilities are solid, hotel design is comfortable, and the resting view is beautiful. In the end, the overall experience met the expectations of a 4-star hotel.
也想特别表扬前台的小王、小毛、小高,在我提出问题的时候依然耐心和专业,让人感受到被认真对待。
整体来说,这是一次有起伏但被很好接住的入住体验。
因此,这个五星,是给完整体验的。
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Price per night from:AU$ 74
Posted on Aug 21, 2026|1 King And 1 Single Premium Kids Theme Lake View
georgeshenThe hotel was fully booked on the day of our check-in, and we arrived over an hour early. Several staff members introduced us to various activities to pass the time, including a dedicated room for movies, board games, and a swimming pool. While waiting for our room, the service and amenities at InterContinental Danyang were exceptionally warm and thoughtful.
The room was a family lake-view suite, accommodating four people. The hotel's location, far from the central lake area, was incredibly tranquil, with no tourists by the lake. Away from city light pollution, we surprisingly saw the Milky Way on our first night, a rare sight in East China.
The swimming pool offered different children's activities daily. The botanical garden had a vast array of flowers and butterflies, along with a koi and swan pond where we could feed the fish. The hotel's two wings also featured a lighthouse and an observation deck.
The buffet dinner had everything we could ask for, and on Chinese Valentine's Day, they even gave out roses. The fish head dish at the Chinese restaurant was absolutely superb. Breakfast deserves special praise; despite the hotel being fully booked, we could order noodles via our phones, and the staff proactively asked about our coffee preferences. This is exactly the standard expected from an established InterContinental brand, and even with the summer crowd, the service and quality were uncompromised.
Finally, a special shout-out to our thoughtful butler, Emily. From the moment we checked in, she was incredibly attentive. On our last day, we had an early morning departure for a yacht in the central lake area. Without hesitation, Emily helped us arrange a late check-out, even during the busy summer season.
To be honest, when I heard that the InterContinental was being rebranded, I had some reservations, worrying about a potential drop in service. However, after staying here, I can confidently say that this is by far the best hotel in China, in terms of both quality and service, that we've stayed at with our child during the summer season. Both its hard and soft assets are top-notch, and its service easily rivals that of established luxury hotel brands. I rarely choose to stay at the same hotel twice in the same location, but InterContinental Danyang has made me eagerly anticipate my next visit.
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Price per night from:AU$ 156
Posted on Sep 4, 2026|Special Queen Room
Guest UserThis hotel boasts a convenient location, perfect for both leisure and business travelers. It's only a 10-minute walk from the East Station and nearby subway station, and there are plenty of dining options in the surrounding commercial area. The front desk staff provided professional and thoughtful service throughout. Given the recent rainy weather, not only could I borrow an umbrella from them, but upon check-out, the front desk offered me a complimentary coffee and even walked me to the roadside with an umbrella to hail a taxi. These small details truly show the hotel's attentiveness. Everything from the service and cleanliness to the facilities exceeded my expectations. The air conditioning provides stable cooling and heating, the lighting is versatile, and there are ample power outlets and USB ports, making charging very convenient. The air conditioning provides stable cooling, the lighting is versatile, and there are ample power outlets and USB ports, making charging very convenient. It offers great value for money. This hotel is ideal for both short trips and business travel, providing a comfortable and reassuring stay. I will definitely choose this hotel again on my next visit and sincerely recommend it to everyone!
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Price per night from:AU$ 92
Posted on Aug 24, 2026|Jingjie Water-View Suite
Guest UserThis hotel is nestled by the water, surrounded by abundant natural beauty. Its design cleverly blends nature and a sense of divinity, with lakeside rooms offering incredible tranquility, perfect for a relaxing and healing getaway. The overall style is modern and chic, and the rooms are warmly furnished with excellent natural light. The specially designed lighting and color palette create a comfortable ambiance. The butler service is meticulous, with thoughtful arrangements before and after check-in, and they are always available when needed. They are very attentive, warm, and friendly. We were traveling with our child, and the butler got along wonderfully with our baby, so I highly recommend it for families. The service is efficient and problems during our stay were promptly resolved. They also offer wellness programs and activities like sound healing, spa treatments, and afternoon tea. The hotel's cuisine is vegetarian, with exquisite and delicious dishes. In short, I highly, highly recommend it! It's a charming hotel I'd definitely visit again.
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Price per night from:AU$ 579
Posted on Sep 8, 2026|King Deluxe Room
Guest UserJudy, our butler, provided incredibly detailed and warm service. Our room was pre-arranged with a fantastic view. Yonnie at the front desk was very welcoming and proactive in offering help. The hotel's location is super convenient, just a short walk to the subway station. Thumbs up!
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Price per night from:AU$ 244