My stay at Pan Pacific Suzhou was absolutely fantastic! The hotel beautifully recreates the aesthetics of the ancient Wu Kingdom from the Spring and Autumn period, with its pavilions, terraces, and waterside promenades showcasing classic Suzhou elegance. Every step offers a picturesque view. As a project under Singapore’s GIC and Temasek, its unique foresight in choosing a prime location in the heart of the ancient city back in 1995 is remarkable. It also boasts a rich history, having hosted numerous dignitaries. Guests can enjoy free access to Panmen Gate by using their room key, and it's incredibly convenient to visit core attractions like Canglang Pavilion, Lingering Garden, Suzhou Museum, and Xiyuan Temple. Plus, the hotel's own restaurants, like Ruigarden Noodle House, are definitely worth trying – it truly enhances the overall experience!
Hotel near Shilu Commercial Area,Suzhou1.8% of visitors choose this area
GGuest User2026.05.17
Immersive, Zen-inspired experience:
“Hidden away in this bustling city is a tranquil sanctuary. The moment I slid open the wooden door, it felt as if I had been transported to an ancient machiya in Kyoto. The room was filled with a subtle scent of tatami, and the natural wood furniture with minimalist lines exuded a 'wabi-sabi' aesthetic throughout. My favorite time was in the evening, sitting at the low table by the window, brewing a pot of tea, and gazing at the karesansui garden outside. All the inner turmoil gradually faded away. There was no excessive disturbance here, just the perfect amount of space and serenity—a truly healing journey that allowed my mind and body to return to nature.”
Concise yet evocative short review:
“A living space rich in oriental aesthetics, with restrained yet elegant design. Attentive service.”
Hotel near Xinjiekou Area (Downtown),Nanjing1.6% of visitors choose this area
GGuest User2026.05.13
This time, my family and I stayed at the Jinling Hotel, and it happened to be my birthday. I was truly touched by the thoughtful service of the fairy housekeeper – she deserves a massive shout-out! The housekeeper proactively reached out beforehand to confirm the delivery time for my birthday cake, arranging everything perfectly. The next day, we spontaneously decided to have the cake delivered earlier. After contacting her, she immediately helped coordinate the change without hesitation, responding super quickly! As a renowned five-star hotel, Jinling Hotel's service certainly lives up to its reputation. The housekeeper was enthusiastic, attentive, gentle, and patient throughout our stay. Every detail showed how much effort she put in. This stay wasn't just about accommodation; it was a birthday experience filled with surprises and warmth.
Hotel near Sanyang Square (Downtown) and Railway Station Area,Wuxi34.4% of visitors choose this area
Mmark6282026.04.27
Traveling with my family, I chose this hotel near Sanyang Plaza. It's super convenient – just two subway stops on Line 1 from Wuxi Station. Following the signs, we arrived at Exit 20B, and the hotel parking lot was right there. The hotel has excellent facilities; there's a swimming pool and fitness center on the 10th floor, the lobby is on the 43rd floor, and the breakfast buffet is on the 64th floor. Eating breakfast while overlooking the Wuxi city skyline was a fantastic experience...
Hotel near Industrial Park, Jinji Lake Commercial Area,Suzhou1.6% of visitors choose this area
GGuest User2026.05.10
Crowne Plaza Suzhou is hands down my favorite hotel when it comes to attention to detail. They truly excel at it – the lobby scent is delightful, the elevator buttons are sanitized, the hallway carpets are so clean there are no footprints, bottled water in the room is replenished daily, bedside charging ports are conveniently placed, the blackout curtains make it feel like night, shower water temperature is perfectly consistent, and the breakfast noodles are freshly cooked. Plus, the staff's smiles feel genuinely warm. Individually, these details might seem minor, but together they create a truly comfortable experience.
Of course, the big things are impressive too – the prime Jinji Lake view, its direct position facing the Gate of the Orient, and the unique cruise ship-themed design are all solid selling points. The staff's professionalism and enthusiasm are also evident. This is a hotel that excels in grand aspects while paying meticulous attention to the small ones. Stay here, and you'll be impressed by its details. I sincerely recommend it to anyone who appreciates such fine points. Dolphin Xiaoyu
Hotel near Slender West Lake Scenic Area,Yangzhou71.4% of visitors choose this area
GGuest User2026.04.29
After checking online reviews before booking, I decided on this hotel. Upon checking in, it truly lived up to its reputation; the five-star ratings are absolutely spot on. From the welcoming staff to the lobby and even the cleaning crew, everyone was smiling and provided incredibly friendly service, making us feel right at home. We added our concierge, Xiao Z, on WeChat, and any requests we had were answered immediately, which made our trip much more convenient! The hotel's location is also excellent for getting around, with a bus stop just 100m from the entrance. It's super easy to get to Slender West Lake, Dongguan Street, the Grand Canal Museum, Vientiane City, and Impression City. This time, we opted not to have breakfast at the hotel, as there are so many fantastic local eateries nearby offering regional specialties. All in all, the top-notch service definitely deserves high praise. See you next time!
Hotel near Guanqian Street Area (Downtown),Suzhou58% of visitors choose this area
GGuest User2026.04.22
The room was clean and tidy with no strange odors, and the bedding was comfortable, ensuring a good night's sleep. The soundproofing was excellent. The front desk staff were warm and attentive, making check-in and check-out efficient. The location is superb, making travel very convenient. It offers incredible value for money, and I will definitely prioritize staying here again on my next trip!
🌸 A sunny March is the perfect time for flower viewing. Carrying a slight regret from our last trip and a lingering fondness for Nanxiang, we embarked on this Nanjing journey, with the Nanjing Shangri-La, of course, as our first stop.
1. **Location**: The hotel's location is superb, right next to Xinmofan Road Metro Station, making it incredibly convenient to reach all major attractions. It's also very close to Xuanwu Lake, just a few minutes' walk away. Strolling along the lake, with willows swaying and flowers vying for attention – the dazzling tulips, the blooming crabapples (some green, some red), and especially that expansive cherry blossom grove. From a distance, it looked like a pink mist. A gentle spring breeze would bring a shower of cherry blossoms, petals fluttering down and scattering, softly carpeting the earth in pink. The peach blossoms were not to be outdone, white, pink, and crimson, blooming profusely on the branches, attracting countless busy little bees and adding vibrant color to the lakeside spring.
2. **Room**: We stayed in a lake-view suite again this time, and I'm grateful to the Horizon Club staff for arranging a high-floor room. The room was clean, tidy, spacious, and bright, with a large living room and bedroom. The floor-to-ceiling window offered a side view of Xuanwu Lake, which was a slight pity. There was no separate walk-in closet, the luggage rack was rather high and narrow, and the bathroom toilet wasn't smart and wasn't separated, all indicating the hotel's age. However, the room service was commendable. They were always responsive, not only providing a luggage rack and a drying pole but also bringing a pot of orchids, which added color to the room. When we mentioned that the welcome dessert wasn't very good, they immediately replaced it with cherry blossom cupcakes and chocolates the next day, which was very thoughtful.
3. **Dining**: The hotel's 'Jiangnan Wok' restaurant specializes in Huaiyang cuisine and is a Black Pearl two-diamond establishment. The restaurant has an elegant ambiance, and the waitstaff are all polite. The 'Clear Broth Lion's Head' was fragrant, soft, and melted in the mouth, while the 'Huaiyang Soft Wok Eel' was silky smooth and tender, our absolute favorite. The unexpected surprise was the 'Stir-fried Beef with Brisket Fat' – the beef was tender and aromatic, with excellent wok hei. Being spice lovers, we also ordered the 'Jiangnan Wok Maoxuewang,' which was also excellent. The large chunks of eel and generous shrimp balls showed no skimping on ingredients, and the flavor definitely rivaled external Sichuan and Hunan restaurants. Personally, I found the pan-fried buns just okay. The 'Xiao Xian Rou' crispy pastry reminded me of Shanghai's fresh pork mooncakes, but felt like it lacked a bit of juice.
Breakfast at the ground-floor buffet used to impress me, but this time, the taste felt a bit off compared to before. The 'Jiangnan Wok' breakfast selection was rich, the duck blood vermicelli soup was very fresh and delicious, and the handmade soup dumplings were also good. The beef potstickers had a fragrant filling, but the crust wasn't crispy enough. The bread and pastry section had a variety of choices, but the taste felt average, especially my favorite caramel egg tart, whose crust was soft, almost as if it had been microwaved.
The Horizon Club breakfast is semi-buffet style, with a la carte options available. The pan-fried salmon was exquisite and delicious, and the duck blood vermicelli soup was generously portioned and very fresh. The restaurant's bread station even had a small toaster, allowing guests to heat their own bread, which was a thoughtful touch. However, I felt the standard had declined compared to before; the Eggs Benedict were solid, the beef in the Nanjing beef noodles was tough, and the steamed buns in the steamer were sometimes not hot, affecting the taste. Although the happy hour offerings were quite rich, the taste was average. Even more unbelievable, we found plastic wrap in the food – this shouldn't happen at a Shangri-La brand hotel. Nevertheless, the service attitude of the staff, whether in the ground-floor restaurant or the Horizon Club, was still very attentive and enthusiastic.
I also encountered an unprecedented issue at the gym. For two consecutive days, I was stopped at the entrance because the staff said my room card and room number didn't match. Later, the duty manager likely issued a new room card, but it canceled my previously noted late check-out, causing me to be unable to enter on check-out day, which was quite embarrassing. Although the gym operates 24/7 with room card access, the restroom is shared with the pool, and it's unavailable after staff leave at 11 PM, which is inconvenient for guests who come to work out late.
In summary, this stay brought me both joy and sorrow. I hope the hotel can strengthen its training and management to reach new heights and become a landmark of Nanjing, a place one thinks of when Nanjing is mentioned!
📍Location: InterContinental Nanjing
🚪Check-in Experience: Check-in was surprisingly fast! The staff were incredibly attentive and proactively upgraded our room!
✅The room's layout is unique; you take an elevator to the 45th floor, then switch to a private elevator to your room – it adds a real sense of occasion!
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🔖Room amenities are top-notch: biodegradable Julius Meinl coffee capsules, a Bose sound system, a Dyson hairdryer – every detail is well thought out! The bathroom has a separate wet and dry area, and the panoramic floor-toceiling windows offer an absolutely stunning view from the 67th floor. You get an unobstructed view of Xuanwu Lake and the city skyline, and you can watch Nanjing's sunrise and sunset right from your bed 🌇
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🍴HORIZON CAFÉ All-Day Dining on the 45th Floor
The breakfast buffet is divine! There's such a wide variety it's hard to choose:
✅Chinese food lovers rejoice: freshly made Nanjing-style duck blood and vermicelli soup, various noodles, stir-fries, congee and soups, as well as fried dough sticks, steamed buns, and dim sum – it's like a taste of old Nanjing.
✅Western food fans will be satisfied: toast, desserts, salads, cold cuts, and freshly ground coffee.
✅There are also fried foods, miso soup, fried rice, and many other options – you could eat from morning until noon without having the same thing twice!
🌇Observation Deck on the 45th Floor
Head straight to the observation deck after breakfast! The expansive terrace offers panoramic views, allowing you to take in both the bustling prosperity of Nanjing city and the tranquil beauty of Xuanwu Lake. When the sun shines, it's perfect for photos, every shot looks like a masterpiece 📸
If you're visiting Nanjing during the Qingming holiday, choosing this hotel is definitely the right decision! The high-altitude views, attentive service, and amazing breakfast truly elevate the happiness of your Nanjing trip. I'll definitely stay here again next time I'm in Nanjing!
Very nice hotel, rooms are big and confortable. Restaurant at top floor well served and convenient
Perfect
4267 reviews
9.8/10
Price from
INR 5,288
per night
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9,4/10
Outstanding
We had an absolutely great experience here! When researching where to stay in Suzhou, Pan Pacific came up in most reviews, so we had high expectations and the experience completely lived up to them. We stayed for two nights and would love to return whenever we come back to Suzhou. It’s truly worth it. The property is grand and beautiful, just like in the photos, the room and amenities felt like a five-star hotel at an unbelievable price. In-house guests also get free access to the ancient Panmen Gate, which the area is directly connected from the hotel. The check-in process may take a little longer if arrive at the same time as groups, but all the staff were friendly and helpful. Not every one speaking fluent English, but they were all friendly. And shout out to lovely Concierge named Ivy 郑明泽, when we were trying to ask for help to buy the yoghurt drink as we couldn’t find in any places we went before, she was the one helping us by using her own mobile and even delivered us by the door herself 🥹
Hotel near Shiquan Street/Pan Gate Scenic Area, Suzhou
Price per night from:INR 4,724
9,4/10
Outstanding
What we liked: Spacious and nice room design. Separate bath and toilet. Toilet has automatic flush, seat cover is also provided. Lots of snacks and amenities provided. There are amenities at the front desk such as disposable bath cover, disposable floss, mask etc you can collect from front desk. You can also ask for warm bottled water. Responsive staff, can communicate your needs via WeChat, very convenient. There are 3 lifts, very convenient. Snacks and drinks are free. Bath robes, room and bath slippers are provided too. Awesome that we stayed on the same floor as the lobby, very convenient. Location is near metro, malls, shops, and attractions, very convenient. I like that there are bath robes and different types of towels provided. What we think can be improved: We thought the big bath was indoors and wouldn’t be so cold in the winter but it has two open windows and it gets quite cold when the wind blows. It takes about 1.5h to fill up about 60-70% of the tub and you need to tap every 30 minutes or so to keep the water flowing. Quite time consuming to get it ready for a bath. Housekeeping is inconsistent, the cleaner left a towel on the floor on one of the days, left a cup unwashed, took away our straws and left the sink cover by the sink instead. They have a centralised heating system so it can get quite hot but the staff offered us a fan and we opened the balcony door for wind to enter so it was comfortable to sleep at night. There was some drilling going on in the early morning around 9-10am, it was just opposite our room so it disrupted my sleep, would be better for them to schedule it during non-sleeping hours. When we were checking out, the staff at the counter shared about them getting audited and if we don’t give a five star review, they will get a fine, I had never heard of it from other hotels and found it quite strange. She was insistent on us doing it on the spot even though we have to catch a train, that was not pleasant. We just went ahead to rush for our train. Not much to watch on the TV unfortunately.
Hotel near Sanyang Square/Downtown/Railway Station Area, Wuxi
Price per night from:INR 7,248
9,5/10
Outstanding
Check in was not that easy since nobody was at reception - it was however very late in the evening. Rather than that everything was very good, nice accommodation, cleanliness, organisation. Thanks! Rafael
Food: Breakfast was varied, with western,asian and local. We had Dinner at the main buiding using Meituan set menu and it was a good deal, as the 2 person deal is enough to feed 4 and tasted quite delicious. Location: it is a resort so you are going to spend most of the time on the resort ground. We booked 3 day 2 night and the time was enough to explore everything. Nice scenery. Amenities: only a few activities were covered in our package so it will depend on your package. The package was confusing and we didnt know exactly all the activities that were free or cost extra. The reception on check in should have explained all of this upon check in, but maybe they are not trained, or maybe because our accomadation at pinecone is considered 4 star so they used lower quality staff. All the free stuff are a bit lame and service was poor except for the craft lady who actually showed us a wechat app for the hotel where free activity voucher can be found. They outsourced the activity area so that is really poor decision as it hurts the brand image due to service levels. For hotel staff, thumbs up to the shuttle ladies, who you call to get from one place to another. They are prompt and speedy. Service: check in staff was professional but not warm. As mentioned, the activity area is outsourced so most staff are cold and seemed rude, except for the craft lady who was actually decent. But considering this resort and the type of guest, i would consider this really bad. Cleaniness: the room is very clean, a bit worn (see pics of wall), but it feels quite clean.
The hotel is conveniently close to Gulou metro station so moving around the city is easy. The hotel staff are very friendly and accommodating. I also enjoyed my room - great lake view and comfortable room.
Hotel near Xuanwu Lake Scenic Area/Jiming Temple, Nanjing
Price per night from:INR 8,757
9,3/10
Very Good
The hotel is conveniently located, with free parking for those driving. The natural hot springs are tranquil and relaxing, completely soothing any fatigue. The staff were excellent and attentive. The afternoon tea and breakfast were plentiful. It was a truly wonderful experience, and I'd definitely go back.
This hotel was really great. Room was very spacious and modern, while still feeling historic and staff was very professional. One thing I’d say is that it’s located in a like the most touristy area, which is fine, but when entering and exiting the hotel you will have to push through crowds who are trying to see the weaver in the pre lobby which was a bit annoying.
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