5-Star Hotels in Hubei, China

This stay was perfect! The hotel lobby is elegantly designed, with green plants and warm lighting creating a tranquil atmosphere. The staff always responds to your needs accurately. From customized breakfast to nightly snacks, every thoughtful arrangement is heartwarming.

This was my first visit to Country Garden Xianning, and I truly felt it's the best hotel in the area. Yet, the official photos make it look quite old and dated, which always led us to travel further to Chibi for hot springs. In actuality, both the hotel's ambiance and the room conditions far exceeded our expectations. The restaurant environment was lovely, and the breakfast was hearty. They really should consider updating their promotional images! We were upgraded to a room with a spacious bay window. We asked a staff member for an extra duvet, and the kids absolutely loved playing on it! The Water World is located just across the road from the hotel, with a convenient shuttle service. While the hot springs remain the main draw, they've also added a wave pool and a bubble pool. The large slide is unfortunately out of commission, but for those not keen on thrilling rides, there's still plenty to enjoy. The wave pool's waves were genuinely some of the largest I've encountered in any hotel-affiliated water park – far surpassing those at a certain family hotel newly opened in Wuhan, which charges double the price! The complimentary use of single and double swim rings is also a thoughtful touch. Finally, I must voice my disappointment regarding the kids' activities. The male staff member in charge showed extremely poor crowd control, leading to an utterly chaotic setup. They seriously need to learn from more competent peers in the industry. For starters, the activity content itself was poorly chosen. Knowing it was a weekend and would be busy, they should have anticipated the crowd and opted for simpler, quicker, and easier-to-manage crafts – something like making a lacquer fan or a TCM sachet, which a group could finish in 5-10 minutes. Instead, they went with the most complicated activity, causing everyone to pile into the room and complain. To top it off, the early start was only announced at the last minute. To make matters worse, they completely disregarded their own rules. Many guests complained that reservations were not honored, and people without reservations were also allowed to join. Even if we overlook the multiple booking groups, the main issue was that anyone who simply ignored the rules could just grab materials and start participating immediately. So, for an activity clearly intended for children, you'd see a family of three: the little boy making two items, his mom making one, and his dad occupying a seat as well. I've been to numerous family hotels where, during off-peak dining hours, they utilize banquet halls for activities, ensuring ample seating for parents to accompany their children at the same table. In situations with limited seating, children typically sit at the activity table while parents use small stools beside them. The priority is always to allow as many children as possible to participate simultaneously, and materials are only distributed to seated kids. I've genuinely never witnessed such disorganization where materials are handed out first, leading to a scramble for seats. What I found most incomprehensible was this: since many parents were waiting, they had their children playing in an adjacent area. One parent controversially took all the toys, preventing other kids from playing, which naturally sparked a heated argument with other parents. The dispute lasted quite a while and escalated. I even had to interject, 'It's getting pretty intense; aren't you going to send someone to de-escalate?' The male staff member simply replied that he was too swamped with people today and wasn't going to get involved. I countered, 'By the time you're free, they might actually be physically fighting!' After a moment's thought, he made a call and summoned another staff member, but offered no guidance or handover. Consequently, the female staff member, completely unaware of the situation, ended up trying to placate a different guest who was complaining about the activity schedule. Meanwhile, the original two parents continued their shouting match for a while longer. 😂 Frankly, if they can't even monitor or control the situation, they are entirely unfit to manage kids' activities. These activities really turned into a major negative point.

Service: Due to our reasons, the reservation was wrong, and the front desk helped us change the room. Thank you very much to the front desk lady! Later, my glasses fell off while eating breakfast, and the front desk also helped us put them away. Thank you. Room: The room was clean and tidy without any odor. There was a Gree air purifier and two snacks were given. Hot spring: It was too hot during the day, so we swam and played for a while before taking a hot spring bath. It was very comfortable. Breakfast: As shown in the picture, there are many varieties of breakfast and it is delicious.

Our family traveled and stayed at R&F Wanda Realm Hotel in Jingzhou. The hotel is not far from the ancient city and is convenient for sightseeing. Miss Zhao, who received us at the front desk, was very enthusiastic. Seeing that we had a lot of luggage (there was also a wheelchair, and my 90-year-old mother was accompanying us), she asked the concierge to help deliver the luggage to the room. Thank you! The double room we booked only had 2 breakfasts, so we asked Miss Zhao to help give one to the elderly. Miss Zhao helped apply for it quickly. Thank you Miss Zhao! The hotel room was clean and hygienic, with complete facilities and good service. Great! Recommend this hotel!

As a member, I have seen InterContinental stores in different places. This one in Xiangyang is generally good, especially for its high cost performance. It just opened last year, and everything is new. It will definitely satisfy guests who have high requirements for facilities and environment for at least five years. In particular, the small detail design of a seat in the bathroom is worth a thumbs up. However, the service quality and service details need to be improved. Hotels are service industries. Hardware is important, and service quality and grade are also important. To a certain extent, it is the iron core competitiveness.

$293 booked, front desk Xiao Pan upgraded to a mountain view room, with a locker, rich breakfast, only the basement parking lot, large area, 3 minutes walk to Huayuecheng foot massage, the first choice after Wudang Mountain

Shangri-La is always my top choice when traveling. Even though the facilities and decor at the Wuhan branch are a bit dated, a five-star hotel truly shines in its service and quality. The lobby manager provided excellent service, very patient, and even treated me to a local Wuhan specialty, spare rib and lotus root soup, during my stay. Also, the hotel breakfast, as always, was very rich and varied. The hotel's location is also superb; the subway is right outside, making it convenient to go anywhere. It's also a short taxi ride to Li Huangpi Road and the Hanjiang River Beach. I would definitely choose Shangri-La again on my next visit to Wuhan.

When I came to Yichang, I found that the newly opened Westin, the five-star global chain brand guaranteed to be trusted, the newly opened restaurant group purchase is quite cost-effective, the taste and amount of dishes are not small, and the environment is also great.

This 5-star hotel really lives up to its reputation online. Right next to the check-in counter, they offer two kinds of complimentary hot beverages, which is a nice touch. The rooms are spacious and bright, and everything is spotlessly clean. The service was excellent; they really tried their best to accommodate our requests. Breakfast was fantastic, with a wide variety of options, including local Wuhan specialties like hot dry noodles and Mian Wo, as well as Japanese sushi and Shaanxi Roujiamo, all of which were delicious. They even had both hot and cold low-fat milk. The mattress in the room was incredibly comfortable. However, there are a few minor details that could be improved. For example, the toilet in the bathroom didn't have a bidet or disposable seat covers, and the room also lacked an eco-friendly hotel tote bag.

The check in system was such a mess, we booked four rooms individually, but when I checked in, I got a room which had already checked in by my sister. I asked the front office to double check by using my name, but they insisted that they could NOT find my booking under my name. They only identified the booking by checking the booking confirmation number rather than by checking against the spelling of one's full name printed on the ID. The problem was solved in the end after I showed them my sister's room confirmation number, see how it ******, but I was not satifised with such a serious mistake that IHG group could encounter. Quite disappointed although the front office manager did apologize to me afterwards and gave the complimentary breakfast. The room key card could not been placed together with my mobile phone, it was quite wired. I always travel to Beijing and other places, and it was the first time that the room key turned invalid when it stayed close to a mobile phone! Interesting experience!