5-Star Hotels in Shiga Prefecture, Japan

The receptionist noticed the slight bleeding on my finger, voluntarily offered bandaid and disinfect solution, very helpful. The shuttle service between the hotel and the train station is very useful. Wish I had known about it before we arrived.

The room is spacious and has a great view overlooking the lake and the castle. It's autumn and can see a lot of red maple trees in the park before the castle. Comfort bed too!

ThIs was a really bad experience staying in this hotel. We check-in around 9pm at night and discovered that the hotel has arranged a damaged room (refer pics) for us  at the moment before bed time . One door of the wooden cabinet was lost but leaving the door hinges on the side of the cabinet. We decided not to request to change the room, despite we felt this is not being respected as a hotel guest. We complained the issues to the front desk and the customer service officer explained that it is not a broken/ damage cabinet door but this was their intention to remove the door. This seems an excuse since if this was the intention to remove the door why only one door was remove rather than both. The door hinges was still attached which means the door could be reinstalled one day.

Excellent staff and service.  Many choices of recreation facilities and activities.  Room is spacious and the sea view is fantastic.  Location is convenient as a shopping mall is nearby.  A good choice for vacation.

Clerks are all very nice, and they have shuttle buses to the JR station. However, foreign tourists with tattoos should note that they cannot use public bathroom, but they will still be charged the service fee of it.