The room is nice, but the elevator is broken. The waiter has a good attitude and helps to mention the door of the room. It is the best hotel for visiting the school
Disappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
Had a fantastic one night stay at The George last night. Our room was spotless and full of character. So nice to stay somewhere away from the big chains. All of the staff were friendly, welcoming and super helpful - we didn’t get to meet Autumn, the resident dog, but hope to on our next stay. We’ll definitely be back! The Limoncello was also a big plus - amazing stuff!
An old, beautiful and decent hotel. The door of the hotel is very small, but it does not affect the temperament of the hotel. The bathroom door is very old, but the water pipes and shower equipment are very good. The automatic heating of the towel hanger is very user-friendly. History is shown everywhere. The location is super good and it is convenient to go everywhere. Cheltenham is a beautiful place. I don't regret choosing the Queen's Hotel.
The room is not big, but the service staff is very friendly. The lights are very warm and the bed is very comfortable. It is close to CLC school and just opposite. It is a good place to stay with your children. It is also very close to the store square. It is 20 minutes walk from the cheltenham SPA. Minutes to the hotel.
It was a good hotel, a bit basic, rooms (in the hall part of the hotel) need updating; not sure of the others. The restaurant good. The breakfast was good but a bit busy on one of the days.
The hotel facilities need attention. TV remote not working, the team couldn’t get it fixed easily; not ideal.
I stayed here alone for business. It was a good location for me as I was driving somewhere the next day, but this hotel didn’t seem to be near anywhere so you couldn’t walk to a town or anything.
The room was nice, and comfortable.
The swimming pool was ok but the larger hot tub was cold in temperature in my opinion. I also didn’t like that the lockers in changing rooms needed a padlock to be used. As a hotel guest I don’t make a habit of carrying a padlock with me for use in a situation like this. So I had to carry all my stuff into the pool area rather than leave in the locker room.
The bar could definitely do with a face lift to make it a nicer place to sit in an evening, especially as there isn’t really anywhere else to go. The food I had was ok at best, breakfast was also good.
Stayed for 1 night with breakfast with my son and husband . Had a multiple room ( double and single bed ) .
Room was very clean , good size with a desk and chair . Wardrobe , hairdryer and iron facility. Also good sized Tv .
Bathroom again clean and supplied with towels , hair and shower gel .
The added bonus was access to the fitness suite ( pool and gym ) .
Hotel contained a bar and separate restaurant area . We didn’t have to book a table , we were seated straight away . Food was slightly expensive in price , but adequate.
Breakfast was a buffet , well presented, a variety of choice of cooked and cold choices .
The only thing I would say was a bit of a “ let down” , was paying £7 to park our car in their private car park .
Overall a lovely hotel , to which I would definitely return to !
The Reception lady was also very happy , friendly and chatty 😁
A hotel in the suburbs, the environment is quiet and beautiful, but the front desk service attitude is average. They arranged a room for us at the door of the corridor. It was noisy when people passed by in the morning. In addition, parking is charged.
Lovely stay. Complimentary upgraded and breakfast as I am a Platinum Elite Marriott Bonvoy. Spacious room. Great Christmas deco. Staff at check in was very helpful and attentive. He welcome me as an elite member. Breakfast was ok, not excellent. Not much spread. Overall, a great stay for work.
Very Good
120 reviews
8.6/10
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8.9/10
Very Good
WWing SzeDisappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
JJWLoved staying at the Bell. Right opposite Tewkesbury Abbey, you couldn’t ask for a better location. Free parking is a real bonus here too and the location is close to the Severn Way walk, for walks down to Deerhurst and beyond.
Friendly , engaging , genuine, and sometimes fun, service and attention from all the staff made us feel very welcome.
The breakfast was so worth the price, and huge portions too! We also stayed for dinner one night ( had a great Indian at the Raj the second night) and were so nicely surprised. Being a ‘pub chain’ hotel you sometimes think the food might be quite bland and corporate but the chefs here know what they are doing. So happy with the food.
One or two minor grumbles might be the traffic noise, as our room was on the road ( so wore earplugs and fine) and the very soft bed, but meh, it was fine really.
We would more than likely stay again if passing through this way in the future.
CCaroline JaneWe are a family of four and booked 2 junior suites and requested both on booking and during email correspondence prior to our arrival for double bed and twin bed configurations. On our arrival we were allocated rooms at opposite ends of the hotel, on different floors and with 2 double beds. Housekeeping had apparently gone home for the night despite arriving before 6pm and so this could not be corrected. The hotel had a beautiful open fireplace in the main bar which for some reason on a cold night in December wasn’t alight. We ate dinner in the hotel brasserie where a significant number of dishes on the menu were unavailable with no explanation from the staff when asked. At breakfast the following morning we were unable to order coffee as apparently this service is not available on weekends. Overall, despite a great location, this was a very disappointing stay.
GGuest UserStayed for 1 night with breakfast with my son and husband . Had a multiple room ( double and single bed ) .
Room was very clean , good size with a desk and chair . Wardrobe , hairdryer and iron facility. Also good sized Tv .
Bathroom again clean and supplied with towels , hair and shower gel .
The added bonus was access to the fitness suite ( pool and gym ) .
Hotel contained a bar and separate restaurant area . We didn’t have to book a table , we were seated straight away . Food was slightly expensive in price , but adequate.
Breakfast was a buffet , well presented, a variety of choice of cooked and cold choices .
The only thing I would say was a bit of a “ let down” , was paying £7 to park our car in their private car park .
Overall a lovely hotel , to which I would definitely return to !
The Reception lady was also very happy , friendly and chatty 😁
NNinaWillsI stayed here alone for business. It was a good location for me as I was driving somewhere the next day, but this hotel didn’t seem to be near anywhere so you couldn’t walk to a town or anything.
The room was nice, and comfortable.
The swimming pool was ok but the larger hot tub was cold in temperature in my opinion. I also didn’t like that the lockers in changing rooms needed a padlock to be used. As a hotel guest I don’t make a habit of carrying a padlock with me for use in a situation like this. So I had to carry all my stuff into the pool area rather than leave in the locker room.
The bar could definitely do with a face lift to make it a nicer place to sit in an evening, especially as there isn’t really anywhere else to go. The food I had was ok at best, breakfast was also good.
EE4354****An old, beautiful and decent hotel. The door of the hotel is very small, but it does not affect the temperament of the hotel. The bathroom door is very old, but the water pipes and shower equipment are very good. The automatic heating of the towel hanger is very user-friendly. History is shown everywhere. The location is super good and it is convenient to go everywhere. Cheltenham is a beautiful place. I don't regret choosing the Queen's Hotel.
GGuest UserHad a fantastic one night stay at The George last night. Our room was spotless and full of character. So nice to stay somewhere away from the big chains. All of the staff were friendly, welcoming and super helpful - we didn’t get to meet Autumn, the resident dog, but hope to on our next stay. We’ll definitely be back! The Limoncello was also a big plus - amazing stuff!
GGuest UserWe were helped upstairs with our luggage when we arrived in spite of being rather early for check in. The apartment is very well equipped. We were amazed to find a dishwasher.
The two large double beds were very comfortable. The shower was amazing. All in all, we were delighted with the accommodation. If you are planning to book this accommodation, please be aware that the stairs to the bedrooms may be a little difficult for some. However, help was on hand with luggage which was excellent. We didn't sample the food as we were out (at the 3 Choirs Festival) in the evenings as well as day time.
GGuest UserLovely setting, plenty parking. Didn’t eat there so can’t comment on restaurants. Just next door there’s a cafe and a pizzeria with a marque type set up and also a van that serves churros, donuts and crepes in the evening. Plenty of walking around and about. Only thing that was a little annoying is not being able to use the pool without booking a spa treatment which we did not do.
GGuest UserThis was an excellent hotel. Service was great. From James in reception who welcomed us with professionalism and warmth & tips to visit, to the restaurant staff who were helpful and responsive. The chef was great - food was tasty and to a great standard. The housekeeping staff were friendly and accommodating as well. We had an awesome and restful stay. Our dog enjoyed the bed and treats as well as walks in the beautiful grounds. Breakfast was excellent and the rooms were clean, beautifully decorated and comfortable. We will make tgis hotel an regular on our list.
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