Experience exceptional comfort and world-class service with Vietnam Airlines, offering premium connections from key Australian gateways to Vietnam and beyond. For passengers departing from Sydney, Melbourne, or Perth, this article will tell you everything you need to know about your Vietnam Airlines flight!
Is Vietnam Airlines Good?
Source from Vietnam Airlines
Vietnam's aviation safety record is generally reliable, though service quality and punctuality vary significantly between carriers. Vietnam Airlines (a full-service carrier) is ranked among the world’s top 25 safest airlines, making it the ideal choice for a comfortable journey. In contrast, VietJet Air (a low-cost carrier) offers extremely low fares but is known for frequent delays and tighter seating.
For those prioritizing quality, choose Vietnam Airlines; for budget-conscious travelers, VietJet is the go-to option. Overall, the country’s aviation industry operates on a standard commercial level and adheres to international civil aviation safety standards.
Vietnam Airlines Business Class
Vietnam Airlines’ Business Class offers passengers exceptional comfort, modern facilities, premium service, and the finest in-flight entertainment. We bring you a world-class experience of style and luxury in the sky.
Vietnam Airlines | Priority Ground Services
We understand that time is of the essence. Therefore, we arrange priority check-in, airport transfers, and boarding for Business Class passengers to save you time. Passengers can also relax and unwind before their flight in our luxurious lounges at Noi Bai (HAN) and Tan Son Nhat (SGN) International Airports. Our priority services include:
- Priority Check-in: Dedicated Business Class counters.
- Priority Baggage Handling: Expedited baggage unloading and delivery.
- Fast Track: Priority security lanes.
- Lotus Lounges: Access to exclusive lounge areas.
- Transfer Assistance: Dedicated transfer counters and service desks.
Vietnam Airlines | Business Lounges
Escape the hustle and bustle of the airport. Our lounge service provides a luxurious, quiet, private, and fully-equipped space to rest before departure at no additional cost.
Vietnam Airlines | Seat Amenities
Our Business Class features specially designed seats that provide ultimate comfort to make your journey more enjoyable. The seating area is equipped with individual reading lights, personal entertainment screens, headphones, USB charging ports, and many other conveniences.
Vietnam Airlines | In-flight Entertainment
Vietnam Airlines' entertainment programme opens a diverse world of content, from classic movies and unique music programs to engaging video games. You can also access the PressReader app, featuring thousands of world-renowned newspapers. Explore and experience truly unique entertainment moments at an altitude of 10,000 meters.
Vietnam Airlines | Cuisine in the Clouds
Experience four-star "Cuisine in the Clouds" with a menu of meals and beverages curated by leading culinary experts, specifically designed for Vietnam Airlines' highest service class. The Business Class menu is constantly updated with diverse styles and innovative cooking techniques to provide passengers with a fresh culinary experience.
Vietnam Airlines | Personal Amenities
Enhance your flight with a range of amenities exclusively for Business Class passengers.
The Business Class Amenity Kit is a privilege reserved for our highest tier of service. For flights over 4 hours, these kits are included in the fare to provide a comfortable and premium experience.
- Premium Blanket Set: High-quality, soft blankets with a luxurious design are provided upon request to ensure a pleasant sleep.
- Personal Kit: Includes essential hygiene items such as moisturizing lip balm, lotion, an eye mask, noise-reducing earplugs, socks, and cotton slippers.
- Dental Kit: Includes a toothbrush, toothpaste, and mouthwash made with mineral water from the renowned French brand Bucco Therm.
- Cosmetic Set: Featuring high-end European spa cosmetics of natural origin, carefully selected for their mild fragrance to hydrate and revitalize the skin.
- Additional Conveniences: Coat hangers, essential oils, and fresh floral decorations.
- Service Items: Headphones with disposable covers for hygiene and safety. The Lotushop magazine is also available for duty-free shopping.
Note: Services may vary depending on aircraft type, flight route, time of travel, and other objective factors.
Vietnam Airlines Premium Economy
Source from Vietnam Airlines
We provide Premium Economy passengers with priority ground assistance to help you select seats, check in, and board, saving you valuable time.
Vietnam Airlines | Seat Amenities
Premium Economy offers a comfortable journey with spacious seating equipped with reading lights, entertainment screens, headphones, USB charging ports, and many other conveniences. Explore seat details on B787, A350, and A321 aircraft.
Vietnam Airlines | In-flight Entertainment
Vietnam Airlines' entertainment program opens up a world of diversity, ranging from classic movies, unique music programs, and engaging video games to the PressReader app, which features thousands of world-renowned newspapers. Discover and experience truly unique entertainment moments at an altitude of 10,000 meters.
Vietnam Airlines | Connectivity & Ambiance
On B787 and A350 aircraft, passengers can conveniently use charging ports right at their seats. The B787 also features modern LED technology with adjustable lighting levels to create a tranquil atmosphere. Enjoy harmonious white light during the day, warm golden light at night, and a gradual increase in brightness during meal service for maximum comfort.
Vietnam Airlines | Personal Amenities
- Blanket Set: High-quality, soft blankets with a luxurious and elegant design are provided upon request to ensure a more pleasant flight experience.
- Amenity Kit: Includes personal hygiene essentials such as an eye mask, noise-reducing earplugs, socks, and foam slippers.
- Dental Kit: Includes a toothbrush, toothpaste, and mouthwash containing mineral water from the famous French oral care brand, Bucco Therm.
- Cosmetic Set: Featuring premium European skincare lines of natural origin used in professional spas. These carefully selected products have a mild fragrance to help hydrate and revitalize your skin.
- Service Items: Headphones come with disposable covers for safety and hygiene. The Lotushop magazine is also available for duty-free shopping.
Note: Services may vary depending on the aircraft type, route, time of travel, and other objective conditions.
Vietnam Airlines Baggage Allowance Policy
a blue suitcase sitting on top of a wooden floor Via Unsplash (by American Green Travel)
Vietnam Airlines | Free Baggage Allowance for Infants (Under 2 Years Old)
- Flights to/from the Americas: 1 piece (max 23 kg / 50 lbs, total dimensions not exceeding 115 cm / 45 in) plus one fully foldable stroller.
- Other Routes: 1 piece (max 10 kg / 22 lbs, total dimensions not exceeding 115 cm / 45 in) plus one fully foldable stroller.
- Note: Not applicable for Economy Super Lite fares.
Vietnam Airlines | General Terms & Conditions
- Ticket Priority: In certain cases, the allowance shown on your ticket may differ from the standard policy. The allowance printed on your ticket always prevails.
- Interline & Multi-Carrier Journeys: For itineraries involving multiple carriers, baggage policies may vary. For trips to/from the Americas, the policy of the Most Significant Carrier (usually the first marketing carrier) typically applies throughout the journey.
- Maximum Limits: Unless otherwise specified, the maximum weight per piece is 32 kg (70 lbs) and the maximum linear dimension (L+W+H) is 203 cm (80 in). If your baggage exceeds these limits, please contact a Vietnam Airlines official agent or office for specialized handling.
Vietnam Airlines | Standard Allowance
Route | Economy | Premium Economy | Business |
Vietnam Domestic | 1 pc (23 kg) | 1 pc (32 kg) | 1 pc (32 kg) |
Within Southeast Asia | 1 pc (23 kg) | 1 pc (23 kg) | 1 pc (32 kg) |
Vietnam ↔ Japan, Russia | 2 pcs (23 kg each) | 2 pcs (23 kg each) | 2 pcs (32 kg each) |
Vietnam ↔ China, HK, Taiwan, Korea | 1 pc (23 kg) | 2 pcs (23 kg each) | 2 pcs (32 kg each) |
To/From Australia, Europe (excl. Russia) | 1 pc (23 kg) | 2 pcs (23 kg each) | 2 pcs (32 kg each) |
- Southeast Asia includes: Brunei, Thailand, Malaysia, Singapore, Indonesia, Philippines, Laos, Cambodia, Myanmar, and Vietnam.
- Economy Super Lite fares on certain routes do not include free checked baggage.
Vietnam Airlines | Historical/Weight-Based Allowance
Route (From/To) | Economy | Premium Economy | Business |
Asia ↔ Middle East / Africa | 30 kg | N/A | 40 kg |
Asia ↔ Europe | 30 kg | 40 kg | 40 kg |
Asia (excl. Japan) ↔ AU / NZ | 30 kg | 40 kg | 40 kg |
Japan ↔ AU / NZ | 40 kg | 50 kg | 60 kg |
Example: For a route between Bangkok and London via Hanoi (Asia ↔ Europe), the allowance is 30 kg for Economy and 40 kg for Business Class.
Vietnam Airlines | Lotusmiles Member Benefits
Lotusmiles members receive additional baggage privileges based on their tier:
Tier | SkyPriority Tag | Extra Baggage Allowance |
Silver | No | None |
Titanium | Yes | +1 piece (max 23 kg) |
Gold | Yes | +1 piece (max 23 kg) |
Platinum / Million Miler | Yes | +2 pieces (max 23 kg each) |
Elite (SkyTeam) | No | +1 piece (max 23 kg) |
Elite Plus (SkyTeam) | Yes | +1 piece (max 23 kg) |
Only for reference, please check the latest information on official website.
1426 booked
Is Vietnam Airlines Safe?
Source from Vietnam Airlines
The short answer is yes. Vietnam Airlines is considered a very safe airline and operates according to high international aviation standards.
As the national flag carrier of Vietnam, it has invested heavily in modernizing its fleet and maintaining safety certifications. Here is a detailed breakdown of why the airline is rated highly for safety:
Vietnam Airlines | Safety Ratings and Certifications
- Top Safety Rating: Vietnam Airlines consistently receives a 7/7 safety rating, the industry’s leading safety and product rating website.
- IOSA Certification: The airline is a long-standing member of IATA (International Air Transport Association) and has successfully maintained its IOSA (IATA Operational Safety Audit) certification, which is the gold standard for airline safety management.
- SkyTeam Membership: As a member of the SkyTeam Alliance (alongside Delta, Air France, and KLM), the airline must adhere to strict safety and operational requirements shared by the world’s top carriers.
Vietnam Airlines | Modern Fleet
The airline operates one of the youngest and most modern fleets in Asia, which significantly contributes to safety and reliability. Their long-haul and regional routes utilize state-of-the-art aircraft, including:
- Boeing 787-9 and 787-10 Dreamliners
- Airbus A350-900 XWB
- Airbus A321neo
Vietnam Airlines | Recent Safety Recognition
In 2024 and 2025, Vietnam Airlines was ranked among the World's Top 25 Safest Airlines by AirlineRatings.com. This ranking considers factors such as:
- Incident records over the last two years.
- Audit results from aviation governing bodies (ICAO).
- Fleet age and pilot training standards.
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Airline name Vietnam Airlines | Airline code VN | Airline type Full service carrier (FSC) |
Airline alliance  SkyTeam | ||
Popular Countries Vietnam Airlines Flies to: Thailand, Australia and Vietnam | ||
Popular Vietnam Airlines Arrival Cities | ||
Popular Vietnam Airlines Departure Cities |
Does Vietnam Airlines Have Wifi?
black and white remote control Via Unsplash (by Brett Jordan)
Passengers can enjoy Internet service (In-Flight Connectivity) on Vietnam Airlines flights operated with Airbus A350 aircraft, providing uninterrupted connectivity throughout the journey to facilitate work, entertainment, and personal communication needs.
Special offers for passengers: Vietnam Airlines offers each passenger a free 15-minute messaging package. Business Class passengers enjoy unlimited free Wi-Fi for the entire duration of their flight from now until December 31, 2026.
Instructions for Accessing the In-Flight Internet Connectivity Service
- Step 1: Enable Wi-Fi on your device and connect to the “LotusConnect” network.
- Step 2: The service homepage will open automatically, or scan the QR code on the entertainment screen to log in.
- Step 3: Select a service package or enter a voucher code to get started.
Notes:
- On Vietnam domestic flights, once the free period ends, passengers are kindly asked not to purchase additional Wi-Fi packages, as the payment system is still under development.
- The Wi-Fi service does not support streaming video or voice calls, including Internet-based calls such as Zalo, Messenger, etc.
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FAQs about Vietnam Airlines
Does Vietnam Airlines fly direct from Australia to Vietnam?
Yes, Vietnam Airlines operates direct flights between Australia and Vietnam. Key routes include Sydney (SYD) to Ho Chi Minh City (SGN) and Melbourne (MEL) to Ho Chi Minh City (SGN), with onward connections to Hanoi (HAN) and other destinations across Asia and Europe. Flight schedules and availability can vary by season, so it is advisable to check current routes on Trip.com or the Vietnam Airlines website when planning your trip.What is the baggage allowance on Vietnam Airlines international flights?
On Vietnam Airlines international flights, Economy Class passengers are generally permitted one carry-on bag (up to 56 × 36 × 23 cm, maximum combined weight of 12 kg) plus at least one piece of checked baggage (up to 23 kg, with a linear dimension not exceeding 158 cm). Business Class passengers typically receive a more generous checked baggage allowance. Specific allowances can vary based on your route, fare type, and Lotusmiles membership tier, so always confirm the baggage rules listed on your ticket before travelling.How do I check in for my Vietnam Airlines flight?
Vietnam Airlines offers multiple check-in options. Online check-in is available via the Vietnam Airlines website, typically opening 24 hours before departure. Mobile check-in is also available through the Vietnam Airlines app (iOS and Android), which lets you save your boarding pass offline for convenience. Airport counter check-in is available if you prefer to check in in person. It is recommended to check in as early as possible to secure your preferred seat.How can I check my Vietnam Airlines flight status?
You can check the status of your Vietnam Airlines flight in real time via the 'Flight Status' tool on the Vietnam Airlines website, or by enabling push notifications on the Vietnam Airlines mobile app. Third-party flight tracking websites and the Trip.com app can also provide live updates on departure and arrival times, gate changes, and delays.What is the Lotusmiles programme and how do I earn points on Vietnam Airlines?
Lotusmiles is Vietnam Airlines' frequent flyer loyalty programme. Members earn miles on flights operated by Vietnam Airlines and on partner airlines within the SkyTeam alliance. Miles can be redeemed for award flights, seat upgrades, and other travel benefits. There are three membership tiers — Silver, Gold, and Platinum — each offering progressively greater benefits such as lounge access, priority boarding, and bonus miles. To earn miles on a booking, ensure your Lotusmiles member number is added at the time of reservation.Is Vietnam Airlines Business Class worth the price on long-haul routes?
Vietnam Airlines Business Class on long-haul routes (particularly on Airbus A350 and Boeing 787 Dreamliner aircraft) offers lie-flat seats, premium Vietnamese-inspired cuisine, amenity kits, and priority lounge access. Many travellers regard it as offering strong value for money compared to some full-service competitors on similar routes. For Australian travellers making the journey from Sydney or Melbourne to Vietnam and beyond, Business Class can significantly improve comfort on what is typically a 9–13 hour journey. Fares vary considerably depending on the booking window, so comparing prices on Trip.com in advance is recommended.