The hotel was fine with many amenities but the rooms were poorly cleaned specially in the bathroom with still hairs on the floor.
Hotel staff was also not very helpful as we always had to wait a long time for something to be done.
It was a very nice trip, I highly recommend catch a bus 302 and travel to Loch Ness also Dunrobin Castle+2 hours on the train but It's will be nice.
About the hotel, breakfast was nice but the same, clean staff very friendly, interesting tonic water with watermelon, lime and mint, American Pool and Gym was nice.
The hotel is on the hillside, the environment is very good, the room is very spacious, the dinner is very delicious, the service staff is very enthusiastic and satisfactory.
I stay in this hotel once or twice a year. Its location is pretty good in relation to the centre of Inverness. Staff are always good and I look forward to the breakfast when I stay there.
Use of the pool and spa area is a nice bonus when staying there.
The hotel is definitely not a 4 star. Top range 3 star at best. The room was clean. It was advertised as a king sized bed, however putting 2 single beds together is very misleading.
The Italian restaurant, the staff are nice but the service is very very slow. Took me an hour to get food. The location is ideal. The sports centre is good and spacious. The pool is good fun. The gym needs a complete modernisation program. Not enough equipment and in a very small room. The sports centre could utiltse space more effectively and have a state of the art gym in the other bigger rooms. It would be used well, however this is sadly not the case. I will return and use this hotel in the future. The price is not cheep and if your expecting Hilton quality then this is not the hotel for you.
The all-inclusive resort hotel is convenient for skiing, but the rooms are relatively old, the resort facilities are very good, and the service staff are busy and almost hard to contact
The hotel is in the heart of the town and is in a particularly good location. The hotel's Western food is especially delicious, steak and roast chicken are very good. The breakfast is also very rich and very satisfying.
The room is relatively small, but the sofa bed is big enough. Because it is near the airport, there are no more options, so I just stayed there for one night.
Hotel location is very good, directly opposite is the main attractions castle, Loch Ness flows through the hotel entrance, walk around, pleasant scenery, breakfast, rooms are large, health is good, clean, there is a Michelin restaurant next to the hotel , But book in advance
The room is in a good location and is very convenient to go anywhere, but the room is very small and the quilt is particularly uncomfortable. It is called a duvet, but it is full of lumps. There are very few places for breakfast, and you need to book a place in advance. If you leave early with the tour group, you will not have time to wait for a seat to eat.
Good
43 reviews
7.6/10
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TWD 8,919
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6.6/10
GGuest UserThe hotel is looking and feeling very tired and dated and in serious need of upgrading. They’re charging 2025 prices for 1980 standard services. They clearly cater for bus tours and large parties which are not there to appreciate where they are and their surroundings. There was serious problem with running hot water in the room as well as in the showers in the spa. I overheard many guests complaining about no hot water in their rooms at reception.
Breakfast was very disappointing, they offer a continental selection of one type of cold meat and one type of sliced cheese with pan loaf bread! Fort William boasts artisan bakery’s so no excuse there. During breakfast very loud 80s movie themed music is blaring, the dining room is so big there’s practically a speaker above every second table. When asked to turn it down we were met with a standard reply, “I was just asked to turn it up”. Totally unbelievable. Due to the large parties tables are not cleared fast enough nor cleaned, we had to clean and set our own table before we could eat and this is where we were directed to sit. Waiting staff are clearly not trained nor directed appropriately for a hotel boasting a high standard. We were not encouraged to dine in the hotel at all.
The exterior of the building is not only showing signs of disrepair but is also very dirty. They are missing the B in the main signage and is the first thing you see on arrival.
Positives: the room was clean although all views from most rooms do not look out onto anything nice. Temperature of the pool, steam room and jacuzzi excellent. The lounge bar appeared to have the best atmosphere and felt like a highland hotel.
Would I recommend this hotel? Definitely not!
Would I stay there again? Definitely not!
GGuest UserThe room is relatively small, but the sofa bed is big enough. Because it is near the airport, there are no more options, so I just stayed there for one night.
DDKencoI stay in this hotel once or twice a year. Its location is pretty good in relation to the centre of Inverness. Staff are always good and I look forward to the breakfast when I stay there.
Use of the pool and spa area is a nice bonus when staying there.
GGuest UserThe hotel is definitely not a 4 star. Top range 3 star at best. The room was clean. It was advertised as a king sized bed, however putting 2 single beds together is very misleading.
The Italian restaurant, the staff are nice but the service is very very slow. Took me an hour to get food. The location is ideal. The sports centre is good and spacious. The pool is good fun. The gym needs a complete modernisation program. Not enough equipment and in a very small room. The sports centre could utiltse space more effectively and have a state of the art gym in the other bigger rooms. It would be used well, however this is sadly not the case. I will return and use this hotel in the future. The price is not cheep and if your expecting Hilton quality then this is not the hotel for you.
GGuest UserThis hotel is very good in other aspects. It is considered very good in the small town of Inverness. The only thing is that the charges are a bit chaotic. They overcharged us twice. The first time: we were charged 23 pounds more for dining in the hotel restaurant (see the picture bill). The waiter refused to admit it at first, but later he took it back with the help of a friend. The second time: when we checked out, they said it was no problem, but the next day, 5 pounds were deducted without a card. We communicated through Ctrip, and they replied that we had access to the hotel's high-speed network. Ctrip asked if we brought a laptop? We are all retired and don't carry heavy computers. The hotel's Wify is free. Later, Ctrip gave us 50 RMB in compensation. Ctrip is still very responsible. In short, friends who go to this hotel need to pay more attention when spending.
GGuest UserThe hotel is on the hillside, the environment is very good, the room is very spacious, the dinner is very delicious, the service staff is very enthusiastic and satisfactory.
JjmjvianaThe hotel was fine with many amenities but the rooms were poorly cleaned specially in the bathroom with still hairs on the floor.
Hotel staff was also not very helpful as we always had to wait a long time for something to be done.
TTarasIt was a very nice trip, I highly recommend catch a bus 302 and travel to Loch Ness also Dunrobin Castle+2 hours on the train but It's will be nice.
About the hotel, breakfast was nice but the same, clean staff very friendly, interesting tonic water with watermelon, lime and mint, American Pool and Gym was nice.
GGuest UserBeautifully located with sea views and a gorgeous sandy beach nearby — perfect for family walks. The refurbishment is tasteful and respectful of the hotel’s history. However, service falls short: breakfast is slow and understaffed, and room servicing is inconsistent — used cups left, and tea/toiletries not refreshed. A charming place, but let down by 3-star-level service.
MMIAOThe all-inclusive resort hotel is convenient for skiing, but the rooms are relatively old, the resort facilities are very good, and the service staff are busy and almost hard to contact
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