"The room was okay. We booked a two-night stay at this hotel through Ctrip, including breakfast. Arriving at the hotel a little after 9:10 PM, the front desk clerk warmly checked us in, but didn't explain breakfast. Generally, if breakfast is included, the front desk clerk will inform you of the time and location. If it's not included, they'll ask if you want to order it. However, since we arrived late, we didn't pay attention. The next day, when we had breakfast, no one at the hotel asked us to pay for breakfast. However, when we returned that evening, the receptionist who had been there before asked us to pay for breakfast. I explained that my room rate included breakfast, and that it was also stated on my English confirmation. Since I don't speak French and my English is only sparse, communicating with the front desk clerk was a bit tedious. An elderly woman tried to explain the fee, but the whole process was in French, so the front desk clerk sent her away. Later, a middle-aged man came forward to explain the fee. I asked if he was the owner, but he said no, thinking he was just a tourist or a neighbor, and there was no need to argue with him. Unexpectedly, he became furious, told me to leave the hotel, and threatened to call the police! We exited the hotel and, sitting on a bench near the entrance, called Ctrip customer service. Unlike the previous time in Andorra, the call went through smoothly. Customer service listened to my concerns and said they would contact the hotel front desk immediately and respond in 15 minutes. Meanwhile, the middle-aged man left the hotel and told us the police would arrive in five minutes. However, when he returned about ten minutes later, the police hadn't arrived. He stood behind me and engaged in a conversation with the person across from me, completely rude and unbecoming of a hotel employee. Later, I saw Ctrip calling, but my phone, presumably on Do Not Disturb, didn't ring. So I called Ctrip again, and their customer service offered me a solution: I'd pay for breakfast first, and Ctrip would compensate me. I also asked that Ctrip apologize to the hotel for kicking us out and let us in. Later, a middle-aged man walked out of the hotel, smiling broadly, listening to his phone. He handed me the phone. It was Ctrip customer service, saying they had already communicated with the hotel and that I could check back in after paying for breakfast. After I hung up the phone, the middle-aged man's attitude changed drastically. He smiled and asked me to go through the formalities with the front desk. When I asked to pay by credit card, the front desk said no, and required me to enter my card number into their computer. How could I feel comfortable with that? I said I had to pay in cash, but the front desk looked hesitant and looked at the middle-aged man. He said it was okay, and the matter was resolved. I thought the matter was settled, but when I went back to open the door, I found that the lock had been changed. I went back to the front desk, and they gave me a new key. How bizarre!"

"Great hotel if you are traveling by car!!! Clean room, fitness, sauna, indoor pool - can you ask for more? The only complaints I have are for one the breakfast which is quite expensive and second the tv channels which are mostly in french..."

"Perfect!"

"There was no fridge in the room and aircon was not working very well."

"It's a bit far to walk to the city, but there are supermarkets and fast food around."

"Aside from the slightly out-of-the-way location, everything else is fine. It takes more than forty minutes to walk from the train station to the hotel, and about half an hour to walk to the center of Arles town."

"AC was not working. We are informed to staff at reception. She offer me a fan! Then we are asked her that we just want a room with AC. Then she move us to another room with AC but room was so dirty. What a bad day there."

"The hotel is close to the Van Gogh Sanatorium. There is a small town nearby where you can eat. The hotel also has a swimming pool and the room is very small."

"Very pleasant stay! The room was clean and quiet, and the staff were exceptionally friendly and helpful. I would definitely stay here again."