Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Nov 7, 2025
Lindaxiaolingzi
During the recent three-day autumn foliage season, rooms in Nikko were extremely difficult to book, especially balcony rooms with views of Nantaiyama and Chuzenji Lake. This time, I checked in at noon and requested an upgrade to a lake view room, and luckily, one became available on the 5th floor, the top floor. The balcony of the room offered a breathtaking lake view! Although the price was high, it was truly amazing!
Environment: Prime location near Chuzenji Lake, with its own dedicated station. The pier, lakeside, and Kegon Falls are all within walking distance.
Service: Top-notch. From check-in to introductions, turndown service, and breakfast the next day, the staff were impeccably at home! They now offer twice-daily shuttle service from Nikko Station. Truly fantastic!
Facilities: Complete with all amenities, including a private onsen (hot spring), and state-of-the-art bathing and skincare facilities.
Cleanliness: Spotless, and the public areas are impeccably beautiful.
Staying here is like living inside an oil painting, except for the price. But this is just one example! The purpose of making money is to achieve Ritz-Carlton freedom.
Show more
Price per night from:PLN 3,212
Posted on Feb 7, 2026
Tengyuandoufudian07
The service was warm and attentive, and the hotel facilities were well-maintained and thoughtfully designed. If you're not driving, be sure to book the shuttle bus. The buffet dinner was definitely a highlight. Personally, I found the tatami somewhat firm.
Show more
Price per night from:PLN 844
Posted on Nov 1, 2025
Guest User
My first time visit to Japan and I was after an authentic Japanese accommodation. I booked a Japanese Style room with futon beds which were very comfortable. The room was beautiful and very clean. My booking also included breakfast and dinner which were always outstanding, beautifully prepared and unique food items. They utilized farm to table dining and the women explained each item served. They provided and encouraged one to wear Kimonos’s /tabi socks / slippers during one’s stay at, “ Nikko Iwaiyado Juyan “. Which further contributed to the authentic Japanese vibe. Indoor and outdoor hot tubs were amazing. I wouldn’t hesitate to stay there again. The hotel is nestled within mountains and the setting serene. Hotel is family owned and they take pride in caring for their guests.
Show more
Price per night from:PLN 678
Posted on Nov 17, 2023|Twin Room
Sieyenthank youso much🥰🥰so very nice place,the staff are so very supportive,very near in tobu world square & tobu world square station,The hotspring is so good especially the strong mist sauna & the overall complete amenities.esp.horse oil shampoo & conditioner,& so nice yokatta.I like also the space in veranda,co'z i can smoke anytime & the freshness invironment.the comfortable bed.The very good breakfast.Overall,supportive staff 100 percent.Thank you so much always trip.com
Show more
Price per night from:PLN 369
Posted on Jun 19, 2026
Anonymous User
We especially liked the warm welcome when we arrived. We were greeted, shown around, taken to our room, and everything was explained to us, which made check-in very easy and comfortable.
The public onsens aren't very big, but they never felt crowded while we were there. There are also some beautiful places to walk nearby.
Both dinner and breakfast were excellent.
Show more
Price per night from:PLN 892
Posted on Feb 19, 2024|Building D
Liv ThunThe house is very comfortable and clean. Many thoughtful amenities provided in a clean and modern unit for the comfort of guests. My kids especially enjoyed the Japanese room. We are very satisfied with this stay and would happily return. Check in is fully automated and pretty cool via iPad
Show more
Price per night from:PLN 409
Posted on Feb 24, 2026
Guest User
I read the mixed reviews and was concerned about my choice, particularly those which highlighted some concerns on the service, etc. Generally, it's an acceptable hotel. We met friendly and very helpful foreign staff who were sincere. I think mainly because all the staff has to multi-task from the front desk to meals etc, they may not appear very attentive. But we had a good experience with the foreign staff so far, particularly Adihadara. I am not sure if I spelt his name correctly. I call him ”Adi” in short. He was eager to help my husband with our luggage and took note of our preference for a table at the window for our meals. The property does appear aged and some apparent wear and tear but their effort to maintain it at this level of general acceptable look and feel is commendable. At the end of our two nights stay, we did have an enjoyable time to chill and relax at the hotel.
Show more
Price per night from:PLN 399
Posted on Mar 15, 2026
TomDa
20 minutes walk uphill from the city.
Really not a big deal but it seems some people are avoiding it for this reason.
They have some shuttle to and from the city in the middle of the day.
Green terrace restaurant just next to the hotel also have shuttle service back to the city if needed.
Bathtub on the balcony is a nice addition (although it views the main parking lot) , but the public bath is nice enough that you won't really need it.
No laundry room, service felt limited given the price.
Show more
Price per night from:PLN 254
Posted on Nov 18, 2024
Saki
About a year ago
When I stayed here, the Sri Lankan woman who helped me remembered me ✨
Thank you so much for taking my circumstances into consideration and helping me ✨
The tranquility of Oku-Nikko suits me perfectly ✨
I will stay here again
Thank you very much ✨
Show more
Price per night from:PLN 266
Posted on Nov 24, 2025
Guest User
I don’t understand why someone would leave a negative review due to their own negligence. Trip.com clearly mentioned the additional 300-yen tax (I assume this is the onsen tax) per person, yet they still claimed they were “scammed.”
My overall experience at Hotel Euro City was wonderful. The staff were extremely nice and helpful, and the shuttle bus service was amazing. If you want to get to the hotel easily, check the shuttle schedule on the hotel’s homepage so you don’t have to walk from the station. They run it every day at 9:00, 9:30, 10:00, 15:15, 16:15, 17:15, and 18:15 from “Nikko Station Hotel Classic,” right next to JR Nikko Station.
The room was spacious and comfortable, and the onsen in the backyard was great. It’s true that the room had a mild smell, but I assume it was due to recent pest control (it smelled like pesticide). Just open the windows for a while and it goes away.
Breakfast was okay—not as fancy as in the advertisements, maybe because it wasn’t peak season. Overall, I think this is a very good choice, especially if you’re traveling with family.
自分の不注意が原因なのに、なぜ悪いレビューを書くのか理解できません。Trip.com にはきちんと「1人あたり300円の追加税金(おそらく入湯税)」と明記されているのに、それでも「だまされた」と書く人がいます。
私のホテル・ユーロシティでの滞在はとても快適でした。スタッフの皆さんはとても親切で、シャトルバスのサービスも素晴らしかったです。駅から歩きたくない場合は、ホテルのホームページでシャトルバスの時刻を確認すると良いと思います。毎日、JR日光駅のすぐ隣にある「日光ステーションホテルクラシック」から 9:00/9:30/10:00/15:15/16:15/17:15/18:15 に運行しています。
部屋は広くて快適で、裏庭にある温泉もとても良かったです。確かに部屋には少し匂いがありましたが、おそらく害虫駆除をした後の匂い(殺虫剤のような匂い)だと思います。窓を開けてしばらく換気すればなくなります。
朝食は普通で、広告ほど豪華ではありませんでしたが、ハイシーズンではなかったためかもしれません。全体的に、特に家族連れの方にはとても良い選択だと思います。
Show more
Price per night from:PLN 369