Nikko Hot Springs Hotels

An excellent hotel, even without an elevator, I'd still give it full marks. The food is delicious, and the location is directly opposite Stop 28, with the pier for boat tours just across the way. The scenery is beautiful, and you can even see the rich mineral content in the outdoor hot spring. Although the hot spring pools are a bit small, there aren't many guests (due to the limited number of rooms), so I had both the indoor and outdoor hot spring pools all to myself. The water was perfectly hot and very comfortable. The staff have excellent English, making communication easy and pleasant. A small incident occurred: I left the balcony window open and forgot to close it properly. After dinner, I found a large number of mosquitoes had flown in. I contacted the front desk, and they immediately moved me to a new room and helped me move my luggage. Truly a very friendly hotel!

The room was spacious, the bed was comfortable, and the view was great. The free cocktail and coffee services in the lobby were nice, as well as the free drink bar (including one beer per person) near the entrance to the hot spring. The paid massage service was also good. The meals were decent, especially the grilled beef, which simply melted in my mouth. The restaurant staff welcomed us warmly and provided friendly service. Cons: The variety of hot springs was lacking, and the view from the hot springs was almost blocked, which was disappointing. The lockers for valuables used combination dials, and foreign guests often didn’t know how to use them, locking their room keys inside and struggling to reopen them. This was a major inconvenience. They should switch to a key-and-wristband system like other onsen hotels. The room itself felt like an old, once-grand mansion that had seen better days. The furniture had many scratches, and the surfaces were worn and peeling. It made me think it must have been impressive in the past. Still, the room was definitely more spacious compared to other hotels.

One of the worst locations at Kinugawa Onsen area. Hidden in the mountain, no significantly beautiful view. Despite we need to pay for ”Hoshino Resort price”, unlike other cheaper hotels, we need to PAY for TAXI ourselves and getting a taxi during new year time is a terribly painful. Hotel staff lack of initiatives getting us cab instead we need to open different apps and such ... and on the way back the following day we ended up walking for 20 mins by ourselves .... Food is ok, onsen is ok, cleanliness ok, but nothing super ordinary. You can pay attention to details in decorations and inhouse services, but you can't pay attention to one of the most obvious services you HAVE TO provide to your guests, Hoshino ---- shuttle service .......

Hotel facilities and service attitude are OK, but the location is a bit off, there are not many places to eat around, a bit far from the center.

The old hot spring hotel is worth a try. It takes more than 2 hours to get there by bus from Kinu River. The environment on the mountain is good and there are monkeys nearby. The only drawback is that the food is average.

first of I would like to thanks always trip.com for very nice & convinient bookings everytime,we stay new sakura hotel,because the interior of the hotel is mostly sakura theme,the carpet,the gorgeous chandelier, the wall design,etc.or cherry blossom in Japan,& so very affordable prize,we spend only 18,000 yen for 2 adults,with 2 breakfast & 2 dinner.Very near from kinugawa onsen station,only 3 hrs.from Tokyo.We amazed the room,so very big for the two of us,for very cheap prize,can accomodate even 10 person,the buffet breakfast & dinner also is so good but the most I want to share is the drink all you can alcohol beverages for 1 hour,like beer,japanese wine,sours, all kinds of softhdrinks,I enjoyed for self service alcohol drink all you can!the hotspring also is very good but the cons is take care in the outdoor spring because of the concrete stairs,especially for the elderly when slippery,there's & a little bit far from our room,the young staff also at the counter is nice & most of them are young japanese lady,so very entertaining,so many free amusement like billiard,majong,etc.with a nice sorrounding sightseeng site.& last after check out they give 2000 yen discount coupon for the next visit,Thanks God & trip.com for a nice autumn tour moment in kinugawa onsen Tochigi Perfecture Japan

The BEST hostel I ever stayed in! If you are staying in Lake Chuzenji in Nikko you got to stay here. It is a hostel within a hotel so it is very clean, safe and very big. The staff are very friendly and everything is amazing. They have a free onsen + a lounge with drinks, tea, wine, coffee, and ice cream bars that you could take! They have a microwave too if you need it and a hot water dispenser. The hotel is right in front of the lake so you know you’re gonna have a good time! The bus station is also right in front and if you are parking they have plenty of space! You have to come here. I will come here again!

The exterior of the hotel is pretty, but the interior of the hotel is dated and needs a bit of updating. There were parts of the hotel that were completely shut down (maybe there are saving up enough money to one day renovate). However the facilities and rooms are well maintained and the onsens are beautiful and peaceful. There are 2 main onsens, that are separated by men and women. Each day the onsens are switched, in the morning you will go to one, and in the evening before dinner you can experience the other onsen. Onsite there is a really nice restaurant and gift shop that featured local products at reasonable prices. There is a 24 hour coffee/tea station that is free to use. It's a short 10 minute walk from Kinugawa Onsen Station. When you arrive they provide you a yukata to wear while you are staying at the hotel. The rooms are spacious with options for a western bed or japanese style (sleeping on the floor). We opted for the western bed to be higher off the ground as we thought it would be colder to sleep on the ground. Although the rooms are very well heated and was a bit too warm, that we needed to open the window to cool the room down. The rooms have nice views of the countryside. They provide a pitcher of ice water in the room and you can go to the front desk to refill with ice if more is needed. The bathroom is quite large and has both a shower and toilet in a separate room of the bathroom; although we mostly bathed in the onsen. There is a 7-eleven nearby that was open 24 hours, but otherwise there isn't much else around the hotel. Also the town of Kinugawa Onsen closes quite early, around 8pm it's quite deserted. We were there at the end of November 2024, and it seemed that the hotel was mostly unoccupied, so we felt like we had the place to ourselves. It was a very nice one night stay.

I had a truly wonderful day at this hotel on March 2, 2026. The front desk staff, Ms. Qing, was incredibly professional and multilingual. She explained the hotel's policies and information clearly and politely, making me feel like I had stepped into a five-star hotel. I also enjoyed both dinner and breakfast; the food was delicious and perfectly suited my taste. Ms. Qing also handled the restaurant service, and I was amazed at how she could manage so many tasks simultaneously while providing such excellent service. She was very attentive not only to me but also to other guests, and I was extremely satisfied. The hotel was very quiet, and it was a memorable and lovely stay. I would definitely like to return when I have the time.

酒店位置除了開車的旅客，坐公交的就不太方便。訂的房間類型只有吸煙房，到達房間有很濃的煙味，很難受。餐食供應非常好，有驚喜。溫泉大浴池都不錯。這家旅館真的要提升衛生質素，地毯都是黑黑的，房間應該改為不能抽煙。但性價比很高，尤其是有Trip.com的優惠加持