Le Fenix Sukhumvit 11 Bangkok

Le Fenix Sukhumvit 11 Bangkok Reviews

Le Fenix Sukhumvit 11 Bangkok

11 Sukhumvit Road, แขวง คลองตันเหนือ, Watthana, Bangkok, 10110, ThailandView Hotel Details
Le Fenix Sukhumvit 11 Bangkok
Le Fenix Sukhumvit 11 BangkokLe Fenix Sukhumvit 11 BangkokLe Fenix Sukhumvit 11 Bangkok
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Guest Reviews of Le Fenix Sukhumvit 11 Bangkok

6.9/10
1716 review
Verified reviews
Location8.1
Amenities6.4
Service6.9
Cleanliness6.2
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All reviews(1716)
Positive reviews(1312)
Reviews with photos/video(497)
Average cleanliness(216)
Great value for money(50)
Easy to get around(35)
Located downtown(22)
Convenient for shopping(17)
Large rooms(16)
Friendly front desk staff(10)
Negative reviews(404)
Anonymous User
Superior Room
Stayed in Oct 2025
Solo traveler
37 review
8.0/10
Very Good
Posted on Nov 18, 2025
The hotel is quite big, ok for solo or couple, the location is quite ok thete a lot of pub downstairs but far from night market and malls
Response from Property: Dear Valued Guest,Many thanks for taking time to write to us regarding your recent stay at Le Fenix. The experience you describe here causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you during stay at our hotel. We are most concerned with the satisfaction of our guests and your feedback is a great value to us which need to be addressed and will inspire us to strive harder for our future guests. Yours sincerely, Lefenix Team.
Guest User
Superior Room
Stayed in Oct 2025
Solo traveler
4 review
4.0/10
Posted on Nov 11, 2025
Great location and easy check in, check out. However, it is neglected and cleanliness of rooms is not great. If you’re a solo traveller on a budget that only needs a place to sleep this will do. Couples or those seeking more hotel comforts are better off spending that bit extra for elsewhere.
Response from Property: Dear Valued Guest,Many thanks for kindly review and your remark has been carefully noted and I can assure you the necessary steps have been taken to avoid such inconveniences in the future which we have instructed our Housekeeping Team to rectify the problem immediately.We ask for your kind understanding and assure you that your comments have been value to us to provide the best possible standards to our guests at all time.Sincerely yours,Le Fenix Team
zaidhilam
Superior Room
Stayed in Sep 2025
Business traveler
3 review
2.0/10
Posted on Oct 24, 2025
I was extremely disappointed with my recent stay at this hotel. The property is clearly not well-maintained, and it showed from the moment I entered my room. The room had a strong, unpleasant odor that made it uncomfortable to stay in. Most concerning was the presence of multiple cockroaches in the room. I spotted them near the bed, which was absolutely unacceptable and made me question the overall cleanliness of the facility. For the price paid, I expected basic standards of hygiene and maintenance. Unfortunately, this hotel failed to meet even minimal expectations. I cannot recommend this property to other travelers and would suggest looking elsewhere for accommodation.
Response from Property: Dear Valued Guest, Thank you very much for your review and comments. We appreciate that you took the time to write to us on guest review. Please accept our apologies for all inconvenience cause during you stay with us. We are working for improvement on highlighted issues from you to make our room condition up to standard. Should you have any suggestion please let us know and hope that we will have a chance to serve you here again soon. Thank you and have a pleasant day.Yours sincerely,Le Fenix team
YOUNES BENTAQUAHOURT
Superior Room
Stayed in Sep 2025
Business traveler
16 review
5.0/10
Posted on Oct 13, 2025
Very disappointed with the reception. The new staff were rude and unfriendly, not like the team from last year. If they can’t speak nicely to paying guests, they shouldn’t work at the front desk.
Response from Property: Dear Valued Guest,On behalf of Le Fenix Team, please accept our apologies for all inconvenience that you met during you stay with us .Conscious that my explanation do not erase the unsatisfying experience you have been through and fully understand your dissatisfaction. Feedback such as yours that enables us to reinforce the quality of our hotel and service. We are very sorry for your disappointment. Your remark regarding hotel condition as well as the staff attitude has been carefully noted.Best RegardsLe Fenix Team
J$S
Superior Room
Stayed in Sep 2025
Traveling with friends
115 review
5.5/10
Posted on Oct 9, 2025
This hotel is suitable for short stay.. not suitable for tourist or with family.. don’t ever waste your time to book this hotel if you are looking for comfort.
Response from Property: Dear Valued Guest,Many thanks for taking time to write to us regarding your recent stay at Le Fenix. The experience you describe here causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you during stay at our hotel. We are most concerned with the satisfaction of our guests and your feedback is a great value to us which need to be addressed and will inspire us to strive harder for our future guests. Yours sincerely, Lefenix Team.
NHTEN10
Superior Room
Stayed in Oct 2025
Couple
3 review
9.0/10
Great
Posted on Nov 14, 2025
The Hotel Was Good. Rooms were clean but the best part was the Breakfast.
Response from Property: Dear Valued Guest,We appreciate your feedback. It’s wonderful to know you had a pleasant experience.Yours sincerely, Le Fenix team
Guest User
Superior Room
Stayed in Aug 2025
Booked for others
1 review
5.5/10
Posted on Sep 17, 2025
Not good service furniture and bedsheets all the stuff was to old just water pressure cold and hot water good experience second day they even not change the bedsheets I don’t like (Breakfast was good I enjoy it)
Response from Property: Dear Valued Guest, On behalf of Le Fenix Team, please accept our apologies for all inconvenience that you met during you stay with us .Conscious that my explanation do not erase the unsatisfying experience you have been through and fully understand your dissatisfaction. Feedback such as yours that enables us to reinforce the quality of our hotel and service. Your remark on cleanliness has been carefully noted by our housekeeping teamBest RegardsLe Fenix Team
Guest User
Superior Room
Stayed in Aug 2025
Solo traveler
65 review
5.0/10
Posted on Sep 28, 2025
Most basic ... this hotel is run down but the location is not bad
Response from Property: Dear Valued Guest,Many thanks for taking time to write to us regarding your recent stay at Le Fenix. The experience you describe here causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you during stay at our hotel. We are most concerned with the satisfaction of our guests and your feedback is a great value to us which need to be addressed and will inspire us to strive harder for our future guests. Yours sincerely, Lefenix Team.
Guest User
Superior Room
Stayed in Jul 2025
Traveling with friends
6 review
6.5/10
Posted on Aug 17, 2025
I was impressed by the efficient check-in/check-out process of the hotel. They allowed us to check in early, at about 10 am. Their customer service is also commendable.
Response from Property: Dear Valued Guest,Thank you very much for your review and comments. We appreciate that you took the time to write to us on guest review. Thank you and have a pleasant day.Yours sincerely,Le Fenix team
FAIJUL
Superior Room
Stayed in Oct 2025
Business traveler
12 review
10/10
Outstanding
Posted on Nov 10, 2025
Best on this budget, Highly recommended
Response from Property: Dear Valued Guest,Thank you very much for your review and comments. We appreciate that you took the time to write to us on guest review. Thank you and have a pleasant day.Yours sincerely,Le Fenix team
Kaori Umlas
Superior Room
Stayed in Oct 2025
Traveling with friends
94 review
10/10
Outstanding
Posted on Nov 13, 2025
Very good room view and nice staff
Response from Property: Dear Guest, Thank you for your kind feedback. We're so glad you had a good experience with us.Yours sincerely,Le Fenix team
Guest User
Superior Room
Stayed in Aug 2025
Solo traveler
1 review
8.0/10
Very Good
Posted on Sep 7, 2025
Need renovation of the building inside, some places rain water dropping.
Response from Property: Dear Valued Guest,Many thanks for taking time to write to us regarding your recent stay at Le Fenix. The experience you describe here causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you during stay at our hotel. We are most concerned with the satisfaction of our guests and your feedback is a great value to us which need to be addressed and will inspire us to strive harder for our future guests. Yours sincerely, Lefenix Team
Anonymous User
Superior Room
Stayed in Jun 2025
Traveling with friends
29 review
6.5/10
Posted on Jul 23, 2025
The electric plug was very far from the bed and I think need to check the bed because it’s too old
Response from Property: Dear Valued Guest, Thank you very much for your review and comments. We appreciate that you took the time to write to us on guest review. Please accept our apologies for all inconvenience cause during you stay with us. We are working for improvement on highlighted issues from you to make our room condition up to standard. Should you have any suggestion please let us know and hope that we will have a chance to serve you here again soon. Thank you and have a pleasant day.Yours sincerely,Le Fenix team
Sanjaya Kusuma
Superior Room
Stayed in Jun 2025
Solo traveler
11 review
9.0/10
Great
Posted on Jul 16, 2025
I get price 9thb from trip.com, check in proses very fast!! Room standart and not to clean but comfort for stayy because i feel the room old interior, my room have shower & aminities towel, soap & shampo the bar have cooler, kettle coffe tea and TV Thai media.. Overall very happy join to Le Fenix
Response from Property: Dear Valued Guest, On behalf of Le Fenix Team, please accept our apologies for all inconvenience that you met during you stay with us .Conscious that my explanation do not erase the unsatisfying experience you have been through and fully understand your dissatisfaction. Feedback such as yours that enables us to reinforce the quality of our hotel and service. Your remark on cleanliness has been carefully noted by our housekeeping teamBest RegardsLe Fenix Team
MONIR HOSSAIN BKK
Superior Room
Stayed in Oct 2025
Business traveler
15 review
10/10
Outstanding
Posted on Nov 15, 2025
Such a great experience
Response from Property: Dear Valued Guest,Thank you for taking the time to leave a comment. We hope to serve you again.Yours sincerely, Le Fenix team