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9.4/10
Amazing
AAnonymous UserWhen I arrived at the hotel, no one helped me with my luggage. Only one employee was busy with valet parking. When I checked in at the front desk, the staff's attitude was also very official. I couldn't say they were indifferent or enthusiastic. My friend and I booked two rooms with our children and were told that they were not on the same floor. We needed to pay extra to upgrade to be arranged on the same floor. There was no sense of parent-child friendliness. Overall, it lacked the service quality that Park Hyatt should have. The room was not spacious, the corridor at the entrance was narrow, the sound insulation was average, the refrigerator was very noisy, and the sound of the subway passing by could be heard. The bar view on the 17th floor was good, and the cocktails were unique and delicious. The location was very convenient, and there was a famous brand street and museum just outside.
JJihn HKersThe hostel is located in the West side of the Toronto City, about 30 minutes from Union Station and 5 minutes walk from the nearest TTC station, which I considered as pretty convenient for traveler without cars. Also the host is very helpful and they will try to resolve the issue for me if I found any problem with the facilities inside the hostel. The host can be commuicated in English and Mardarin, can call them if you have any needs.
NNgMoonI was initially apprehensive about staying in an ”old” hotel, but my worries came to rest. It was similar to a cottage theme with very clean rooms and adequate amentities. Staff were always very friendly, greeting us everytime we leave and return to the hotel, and responds promptly to our housekeeping requests. 10 minutes from the hotel, there is a park with a calming stream, a great place to rest and rewind from the busy city life. Nearest train station is just 5 minutes walk away, and a 30-45 minutes car ride to downtown. Some downsides though, there are no nearby restaurants besides the one in the hotel, and no nearby supermarkets. Utensils were not provided in the room so be prepared to bring your own set. Hotel lifts seem a bit worn out but had not broken down during my stay. Overall, I really enjoyed my stay given the calm surrounding vibes and amazing service. I would consider returning in the future
AAnonymous UserReally nice suite, perfectly situated in downtown Toronto within walking distance of Union Station. My room was organized into a living room, bedroom, and bathroom, and it had the feel of being an upscale apartment rather than just a hotel room.
MMatt88Totally disappointed. We were visiting my son in Toronto. I stayed with my son. My sister and her friend stayed at Royal York mainly for the location and history. I seldom travel in North America because hotels are just too expensive. I favoured Asia much more. We had lunch at the restaurant. There were 5 of us. Services were very slow. One of us ordered steak and eggs for lunch. Steak came with no eggs. The server brought eggs later with no apology. We ordered coffee. Coffee came with no cream and sugar. Oh well.
The final night of our stay i had dinner with 2 of my old friends and we went back to lobby bar to meet my sister for a drink. We were seated and there was no server to be seen. When we raised our concern to the manager Karen, she promptly asked us to leave even though we told her we were hotel guests. She intended to embarrass me in front of my friends. It was a first time I got kicked out of bar without even drinking. So we moved across the street to a nice local bar. We were seated and served a bottle of wine at half of the price. I would like to have Fairmont to provide a response from Karen for the reason for kicking us out.
So our destination was Montreal and we chose Queen Elizabeth Fairmont. We learnt from Royal York. We avoided the food and beverage at the hotel.
I am a seasoned traveler and a Diamond member at Trip.com. This is probably the worst experience I have had in last 10 years of travelling worldwide.
I will definitely avoid Fairmont from now on.
Hotel near Downtown Toronto, Toronto 87.1% of visitors choose this area
Price per night from:PKR 63,967
9.0/10
Great
CcereneeeeeeeNovotel Toronto Centre has an excellent location- 8 to 10mins walk from Union Station, St Lawrence market, 5 mins to Berczy park. No Frills is also just next to the hotel, very convenient to get urgent stuff or snacks. There is also a whole stretch of restaurants and pub just right opposite of it.
Staff are friendly, amenities are complete. The room is rather spacious, modern, clean, and with enough lighting. I especially like their shower stall (I'm not a bathtub person) with good water pressure for both the rain shower and shower head..
GGuest UserRequested the newly renovated room instead of non renovated. The hotel staff was very kind and friendly to let us check in at 1.30pm as our rooms was ready. Eventhough we didnt get the connecting room as we requested but we were happy enough to let us an early check in.
Kkimi_cheThe Shanghai auntie at the front desk was so kind and let us check in early. The service was incredibly attentive, and the breakfast was absolutely delicious. The restaurant service was fantastic, especially the bacon and potato hash. The hotel is located right in the heart of Toronto, making it easy to walk to all the popular attractions. Plus, there's a big supermarket on either side of the hotel.
GGuest UserThe location is great, among shops and restaurants. The lobby is quite small, with only a couple of couches to sit. There is a restaurant and bar in the restaurant as well, with tables and chairs but the division is not as clear between what is lounge area for hotel guests and restaurant seatings. We were waiting for our room to be serviced and my husband sat at a table to do some work on the labtop and only about 20% of the restaurant had customers with the remaining tables empty. He was approached by a couple of waitstaff and he explained that he's there to do some work and didn't want to order any food. At which point, a manager approached him and asked him to move to the sofa area and not occupy a table and he did and then the manager approached him again, asking what room are we staying in as well as other details. There's not much work/lounge space in the area at all. I feel that they could have let him sit at a table, considering many of the tables were not occupied. I've seen people sit there on a previous day with their laptops and not order anything. So it was kind of unpleasant that that happened. Also, our room had absolutely no natural light, which made it very depressing. I don't know if I would recommend this hotel for a stay in Toronto.