Excemon Beijing Hongxiang Hotel Reviews

Because of the travel demand, I have room special requests due to seasonal weather changes. Hotel staff and managers are very nice to help and support my requests. Allow room changes and adjustments. Hotel staff even helped to move my luggage during this time. Managers are alway ready to answer questions and greetings. I tend to stay for long time each time i check in and this hotel is always my first choice.

Great location and service. They helped us booked a taxi for the airport.

This is a 4 star hotel in a very good location and the rooms are very hygienic and good value for money.

The rooms are a bit old and not very clean. Service is nice, all the staff was friendly

Was nice, near by many restaurants, cinema very close

The room wasn't very big, and the main bathroom was quite small. Even though the glass wall was covered with film, it was still quite transparent. It wasn't very aesthetically pleasing. I suggest improvements. The service lady was very nice.

I was on a business trip and traveling with children. I could tolerate the old facilities, the broken bathroom door, and the air conditioning, which was working for over an hour and still made me sweat profusely. So I called the front desk (called the number) to resolve the issue. Their attitude wasn't just a little bit bad; it was downright unacceptable. They told me to just accept my bad luck. When I asked for a room change, they said there were no rooms (there were tons of listings on the platform). In short, you can stay or not, no refund, no change, no solution. (PS: As a Ctrip Diamond member, I want to curse Ctrip for recommending such a crappy hotel to me, labeling it as a high-end hotel. How did they even get approved? #@Ctrip#?) This is the longest review ever, the most serious, and the worst experience ever, bar none.

I chose a newly renovated room first, but I had an allergic reaction to the decoration smell half an hour after entering. I moved to an old room, which had a strong stench. I had to wear a mask to sleep at night. I had to go downstairs to get the takeaway myself. There were no robots or waiters to deliver it. The overall service was basically the same as the management style of the 1980s and 1990s. To store your luggage, you have to wait for the luggage room owner to bring the key. If you are in a hurry to leave, you need to leave time in advance to wait for the door to open.

The whole floor is being renovated, and it is very noisy. There is constant sound of electric drills and knocking. The corridor is very dusty and workers are working on the guest rooms. The most scary thing is that outside the window, there are people doing exterior wall construction lying on the glass...

Hard to describe, the room is old and small

I was deeply impressed by the Beijing Chenmao Hongxiang Hotel where I stayed this time. First of all, the hotel's location is very advantageous, close to the city center, with convenient transportation and very convenient travel. The surrounding environment is quiet and safe, very suitable for rest and relaxation. During the check-in process, the front desk staff patiently and carefully answered all my questions for me, and took the initiative to introduce the various facilities and services of the hotel. I was amazed by their professionalism and efficient work attitude. During my stay at the hotel, no matter what I needed, the front desk staff responded quickly and tried their best to meet it. Their service was very thoughtful, making me feel comfortable and convenient every moment in the hotel. In general, the experience of staying in the hotel this time was very pleasant, and I was very satisfied with both the hardware facilities and the service quality. Next time I travel, I will choose here again and recommend this hotel to my friends.

The first time there was a peculiar smell in the room, so I changed rooms. The second room felt very drafty and very cold in the room. The air conditioner seemed to only be responsible for the bathroom. I was ready to change hotels, but I was really busy on a business trip. I just made do with it because I didn’t have time. I don’t know if it’s because I’m unlucky or if the room is just like this. Anyway, the experience is very poor.

The front desk manager is very good, the hotel is good, it is worth recommending

The location is convenient for travel, the facilities are complete, everything you need is available, the environment is good, clean and tidy, the front desk service attitude is very good, the elevator enters by swiping a card, and the stay is comfortable and secure.