"Can't say enough good regarding Tru by Hilton in Martinsburg. Everything from the location, service, rooms, amenities and the friendly and helpful staff are all far and above what I've come to expect from a hotel stay. Moreover, they have the best coffee and the fastest elevators on the planet."

"************, **********, cold coffee, smell of sewage in hallways, dirty pool, homeless people sleeping in the parking lot, false charges on hotel reservation, poor management. Seems like the manager and cleaning staff is always outside smoking by the entrance. The washer/dryer didn’t work, was told several times that it was fixed, and was not costing me time and money. I called corporate to address my concerns because the manager was reluctant. I was retaliated against by the general manager Matt for doing so he changed my invoice, however the changes didn’t reflect on my printed copy only on the one I received in email. I was confused by the large balance on my account because I had payed ahead and was unaware of the 365.00 that was nonexistent three days ago. I stated that I would not be paying the bill until I spoke to corporate and the general manager Matt picked up the phone and immediately called the police, saying I was refusing to pay. Thus being forced to pay the 365 or go to jail. I was then escorted out of the building leaving behind my laptop and several other items. Not sure why this escalated the way it did I but it was wildly irresponsible and  retaliatory all because I called corporate to address sanitary conditions."

"All of our expectations were met"

"No locals aloud smh"

"Everything about this stay was unpleasant. I paid full price to stay in a hotel that’s under construction, everything was just one big false advertisement. Not one employee had on a uniform. Breakfast was old like they recycle it from the previous day, it seems like they’re just going to the Costco and buying things instead of ordering from Sysco They’re literally using Styrofoam plates for hot waffles. No pool chairs I was told to sit on the ground, no W/D, EVERYTHING was dirty!!! On my way back to my room, I was berated by the evening front desk clerk about where I was going with my dog and that I was not allowed on the third floor. The second night I was questioned again by the same person about where I was coming from. I was woken by the people who run the place because they were arguing outside of the door to my room in a foreign language. ( very unsettling) The people that run the place are not native to the USA because there’s a huge language barrier as well as sanitary differences. One person‘s clean may not be another person‘s clean, and some people are okay with eating food that flies land on it, but not I. The $100 deposit that I paid for was NOT refunded to me probably because I called corporate. If you do bring something to the franchise holders attention he will make excuses and not take accountability."

"Great rooms for price, amazing staff, cozy accommodation and over all worth it!!! The room has wood floors and tile every throughout. Very clean bathroom, well kept furniture and clean sheets. Extra towels and bath amenities provided upon a request. Overall great!!"