"they have phenomenal service. receptionists are all kind and willing-to-help. Housekeepers are considerate asking me if I need anything despite I just checked in. they will give you a key card for the entry of accommodation and the room you booked. I accidentally locked myself outside twice because I forgot to bring the key card with me all the time. Once was on office time and the other was 7 in the morning whereas the reception opens at 10 am. A kind and heart-warming cleaner helped me to reach out to the manager, who values the security of the hotel and customers' experiences. I had an imperative interview at 9 am. they dragged me out of the misery. I couldn't thank them more."

"Unfortunately we faced some trouble during check in, we reached there around 10.30pm while searching in the key box didn’t find any key for my name, after repeated call to the given number they noticed someone else taken my key and staff asked us to shift to ßother room. That’s the only reason of average rating."

"Clean and comfortable place, close from station an train, i love it"

"The staff were kind and easy to work with, the location was good and close to trams, but far from the main shopping and restaurant districts in Bourke St and Collins St. The hotel room was neat and clean, however I couldn't find a hairdryer"

"great hotel for the money close to the city"

"Clean older room great location close walk to children’s hospital"

"It’s so convenient for me to travel to the airport Terminal 2 as the hotel is 10 mins walk and 5 mins drive from the hotel to the airport. One good thing about this hotel is that they provide free shuttle bus to the airport so I don’t have to carry my heavy luggage and walk to the airport."

"The price is reasonable, it offers great value for anyone needing a short transit or early‑morning flight. The location is good, just a short free shuttle ride from the terminal, and the check‑in process was smooth and efficient. The staff were friendly, helpful, and genuinely welcoming. The only area that could be improved is the cleanliness of the room."

"It is great. Just paper towel missing."