Lanzhou Hotels with Breakfast

The hotel's hardware is decent, but the service is absolutely terrible. First, I was told my luggage would be sent to my room after check-in, but the front desk staff forgot, and it was left sitting alone in the lobby. I even came back down, and it was still unclaimed. What made me angriest was that there were two adults and one child in our party. At check-in, they said I needed to pay for the child's breakfast, which I agreed to. The next day, I wanted to try some local Lanzhou cuisine, so I went out for beef noodles. In the end, only two of us ate breakfast at the hotel. My deposit was 500 yuan, but they only refunded a little over 400 yuan at checkout. I called twice, and they promised to follow up with the restaurant and call me back the same day. Two days passed, and I heard nothing. It's not about the 78 yuan breakfast fee – I can afford a 1588 yuan stay, so I'm not short on that money. But their attitude is just outrageous! This hotel has the facilities but absolutely no service awareness or commitment to their word. On a positive note, I'd like to commend the doorman at the entrance who proactively asked if I needed help with my luggage. That was good, but unfortunately, it was the only glimpse of service awareness I experienced.

The room, as always, maintained Hanting's consistent style: clean, tidy, and well-laid out. The breakfast offered classic Lanzhou flavors, with both the beef noodles and egg milk *laozao* (fermented glutinous rice dessert) being delicious. The egg milk *laozao* was especially good, the best I've had these past few days, even better than Lao Ma's! I highly recommend future guests try it. Water, coffee, and tea are self-service in the lobby, which is very guest-friendly. The location is unbeatable; the hotel is right at the entrance to the food street, making it convenient for dining and catching a taxi, and popular attractions are within walking distance. Extremely satisfied! 👍

The hotel room was clean and tidy, with complete facilities. There was a humidifier available if the room felt dry, and the bedding was comfortable, so I slept very well. The front desk service was warm and attentive. The location is convenient, right near the airport. I'll definitely choose to stay here again next time!

Checked into your hotel yesterday, and I must say the service was excellent. The location is super convenient, right next to a RT-Mart, and there's even a Luckin Coffee in the lobby on the first floor, which is a nice touch. The room was comfortable and clean, and I loved the large floor-to-ceiling windows. Overall, a very pleasant stay! [smiley face emoji] And a big shoutout to the customer service for their outstanding and thoughtful service.

I wholeheartedly recommend the Hilton Lanzhou Chengdashangwu! My stay here far exceeded my expectations, and I have to give a special shout-out to Kelly at the front desk! I was in Lanzhou for business and after comparing several five-star hotels, I chose this one. The location is excellent, close to Lanzhou University Metro Station, making it convenient to get to Oriental Red Square and the provincial government area. If you're driving, there's free underground parking, so no worries about transportation. The hotel's decor blends the aesthetics of Dunhuang, and the lobby on the 51st floor offers expansive views. The giant starry sky chandelier is grand and elegant, perfect for photos. Overall, it's luxurious without being ostentatious. What made the check-in process most heartwarming was Kelly at the front desk. I arrived with a lot of luggage and was quite tired from traveling, but Kelly had a warm smile throughout. She was efficient and professional, quickly completing the check-in procedures and proactively introducing all the hotel's amenities: the 11th-floor heated infinity pool, the panoramic window gym, the breakfast at the Yun All-Day Dining restaurant, and the operating hours of the high-floor executive lounge. When she learned I wanted to watch the sunset in Lanzhou, she specifically recommended a high-floor room with a view. She even hand-wrote recommendations for authentic local beef noodles and scenic spots along the Yellow River. She patiently answered all my questions about breakfast, pool usage, and late check-out. Her service was meticulous, thoughtful, gentle, and perfectly measured, embodying Hilton's service standards. The room experience was equally impeccable. Being on a high floor, the panoramic windows offered direct views of the city skyline, allowing me to overlook the entire Chengguan district and the outline of the Yellow River at dusk. The Serta mattress was soft yet supportive, the bathroom had a separate wet and dry area, and the toiletries were high-quality. The soundproofing throughout the room was excellent, ensuring an undisturbed rest. The breakfast selection was rich and comprehensive, featuring both local northwestern specialties and Western dishes, all authentic in flavor. The heated pool had crystal-clear water, and the high-altitude gym was well-equipped. It was truly therapeutic to swim and relax after a busy day. The housekeeping and concierge staff were all enthusiastic and polite. The entire hotel's hardware is new, and the facilities are well-maintained, with attention to every service detail. It's perfectly suited for both business trips and leisure vacations. The next time I visit Lanzhou, I will definitely choose the Hilton Lanzhou Chengdashangwu again, and I hope the hotel will highly commend the thoughtful and professional Kelly at the front desk!

What truly impressed us was the hotel manager, who was incredibly warm, hospitable, and genuinely thoughtful. As soon as we checked in, they proactively helped us plan our local itinerary, meticulously recommending authentic nearby eateries and specialty snacks. They also patiently explained how to best experience each attraction. Any questions we had about travel or dining were addressed immediately. Their attentive service throughout our stay made us feel completely at home. The hotel's location is absolutely fantastic – no stress getting around! We could walk to the night market and all the major attractions. There are countless food stalls nearby, allowing us to easily explore local scenic spots and enjoy the food. What's rare is that despite being in a bustling commercial area, the hotel itself is incredibly quiet. It perfectly blends convenience with tranquility. After a day of exploring, we could return to our room and enjoy a peaceful night's sleep, completely undisturbed by the street noise. The stay included a buffet breakfast with a wide variety of options, including both Chinese and Western dishes, as well as local specialty noodles. The food was authentic and delicious, ensuring we started each day full of energy before heading out. Our room was clean, tidy, and well-equipped, with a comfortable and elegant overall ambiance. It's perfectly suited for solo travelers, couples, or families. From service and location to environment and dining, everything was top-notch, offering excellent value for money. Choosing this hotel in Lanzhou is definitely a safe bet! The next time I visit Lanzhou, I will prioritize staying at Days Hotel & Suites by Wyndham Lanzhou. Highly recommended!

Overall, a great experience. The environment is clean and elegant, and the public areas are tidy and bright. The room layout is well-designed, the bedding is comfortable, and the soundproofing is good. The service is warm, attentive, and responsive. The dining offers a rich variety of dishes, and the flavors are home-style and delicious. It offers great value for money, making my trip very pleasant and comfortable. I will definitely choose this place again next time.

Nice hotel next to Tuanjie Xincun Metro Station Line 2, but not up to 5star level. We stayed for 3 nights, as I had prepaid. No English spoken either at the front desk or breakfast cafe. Room was on the 26th floor with a magnificent view looking South. Quiet room, smallish and with little hanging space and no safety box. Breakfast was Chinese and underwhelming. Nice indoor heated pool, but quite crowded with outsiders allowed to swim there. Fantastic gym with everything you could need and all to yourself. Probably stay here again for one night if the price was right. As a day trip, we went to Bingling Si. Take Metro to QiLiHe station on line 1. Walk east past KFC, take the 2nd pedestrian overpass, turn right then left after the touts near the public toilets. This is the Lanzhou West Bus Station. We caught the 9am bus for 23 yuan cash only and only available on the day. At the other end, organised a car for 4 people for 320 yuan. Last bus back at 5:30. It will leave earlier if full. Near QiLiHe station, great coffee place at 76 Jian Gong Xi Jie. Back from the bus station, past KFC, past Metro, left into Jian Gong Xi Jie. Try the 'dirty coffee '

This hotel offers great value for money, especially considering its proximity to Lanzhou West Railway Station. It's only a few hundred meters walk from the high-speed rail station and even provides a shuttle service. The area around the hotel is very convenient for dining and shopping. The rooms are spacious, bright, well-laid out, and fully equipped, not to mention clean and tidy. I choose this hotel every time I visit Lanzhou.

The hotel is located very close to the Lanzhouxi railway station , it serves the purpose of coming and leaving from Lanzhouxi. The hotel was kind to provide shuttle service to and from the railway station. It's close to the Gansu museum. We had a short visit to Lanzhou and this hotel suits me. Hotel staff were kind to assist you. The hotel is clean. A new fresh up renovation will be an asset. I needed extra water, someone delivered it personally, greatly appreciated.