MMsWhiteComplaint:
I usually don't write reviews, but I just can't hold back this time! I booked a room for 4 nights and had to switch rooms twice! On the first night, before going to bed, I discovered the window wouldn't close, and a cold draft was blowing in. The hotel maintenance came to fix it for an hour but couldn't. They said they'd move us to another room, but the front desk actually called us and told us to pack our bags, come downstairs, get a new key card, and move ourselves. This was after 10 PM, and there wasn't even an apology or any assistance offered. We ended up in a corner room, and they said the hotel was fully booked, so we had no choice but to accept it.
The second room change happened because my booking was split into two separate reservations. I communicated with the hotel at check-in and during my stay, asking if they could accommodate us so we wouldn't have to switch rooms, even offering to pay for an upgrade, but they refused, citing full occupancy. So, we had to check out before 11 AM, store our luggage, and then check in again after 3 PM.
Pros: The hotel is relatively new, and the location is convenient.
Cons:
1. Cleanliness is subpar; there were urine stains on the toilet.
2. Service is poor, practically non-existent, and they lack service awareness.
3. I was moved twice, staying in three different rooms, all of which were corner rooms. I had booked deluxe or superior room types, and I'm unsure if there's any particular reason for this.
Overall, my experience was very unsatisfactory.
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