BG Tonga Tower Reviews

Stayed here as a family .2 adults 2 children 9 and 16 all inclusive package through Jet 2 Holidays. This is marketed as a 4 star plus resort! Struggled to get past the negative first impressions. Late flight over at 7:25 pm . The coach transfer was a joke on a packed coach with all the drop offs. I lost count and it must have been about 8 different hotels. However on the way back it was only 3 stops and what I would have expected. Never had this problem on previous Jet 2 holidays . I was so knackered by the end and struggled to work out what day/time we arrived. Definitely consider a private transfer to avoid this . Hotel/Rooms This is a big hotel 14 floors and the lifts get busy. The Rooms were a positive for us as a family of four . Open plan area the sofa bed is made up into a bed. There is then the main bedroom that you can keep open or closed with sliding doors. Also you could access the bathroom separately from both rooms . Rooms were cleaned Daily. Fridge in room water supplied only on day one by hotel. Then it was buy your own after that . Pool area/loungers problem. Continuing the negative first impressions . As mentioned after a tiring transfer and not a great first breakfast we went to the pool area at 10am . There were no sun loungers available/reserved with towels. Plenty of space for them but not enough available. This resulted in us complaining to the jet2 representative to try and help with the issue. We also spoke to staff from hotel reception about this and the response was very dismissive as if they were used to it. This resulted in the daily survival of the fitness for loungers at 7:45am before the pool opening at 8am . For the size of the hotel there were clearly not enough loungers/parasols hence the situation and the attitude it created amongst people queing at silly O'clock to reserve a lounger. Food The food on the whole was just average for us. It gets very busy as expected on all inclusive. Again it felt like survival of the fittest. Go at the right times there was a reasonable amount of variety to the food. Staff worked hard although maybe understandably did not appear very happy. We experienced the tasting menu on the roof bar/terrace . However although the service was excellent the food was average in result. The roof bar and view was massive positive and a great showpiece to the hotel. Kids not allowed but staff may allow you to take some family pictures if you don't stay around too long. Entertainment/Activities Children’s mini disco. She did not got to kids club so cannot comment . During the day there did not appear to any obvious social activities going on unless you went looking for them . Evening entertainment I cannot offer an opinion on. Gym/tennis /padel Outdoor gym rack for pull ups dips etc.The small indoor gym itself was basic make do one, dated multi rack and no squat rack. You can get away with doing something in there buts it not massively kitted out.The spa entrance walking in to gym