Near Xiaoxiang South Avenue (No. 164 Building D3, Yanghu Lanting, Lanting Wanpan Phase 2), Yuelu District, Changsha, Hunan, ChinaView Hotel Details
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Guest Reviews of Lanting Wanpan Hotel
9.6/10
Excellent
581 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.6
Service9.6
Cleanliness9.6
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All reviews(581)
Positive reviews(570)
Reviews with photos/video(269)
Classy environment(52)
Fantastic river view(45)
Friendly front desk staff(38)
Large rooms(32)
Perfect for business trips(15)
Delicious breakfast(13)
Awesome gym(12)
Excellent room layout(8)
Negative reviews(11)
SoloTrav
Standard Double Room
Stayed in Jan 2024
Solo traveler
22 review
8.0/10
Very Good
Posted on Feb 22, 2024
Good stay and close to a lot of amenities. Its walking distance to a huge mall and some business district.
Response from Property: Thank you for your support and recognition of the hotel,Welcome to visit again.
_ZFB452357****
Romantic Round-bed Room
Stayed in Oct 2023
Other
4 review
2.0/10
Posted on Dec 1, 2023
Without my consent, they told me that I could upgrade the room type at will. When I entered the room and found something was wrong, I called the front desk to ask and they told me that the room type I had reserved was not available. So what was the point of booking in advance at around two o'clock in the afternoon? ? Do you have any integrity?
Original textTranslated by Google
Response from Property: 尊敬的客人:您好。現在已換管理團隊,針對房型特點,服務標準流程進行培訓,已經杜絕此事情再發生。
M25212****
Discount Double Room
Stayed in Jan 2023
Business traveler
4 review
2.0/10
Posted on Apr 20, 2023
Service: The service attitude is very bad, not friendly and easy to talk to, and the price is unstable.
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您的反饋。對於您的體驗落差,我們深表歉意。自2024年11月份起,酒店已由全新管理團隊接管,並立即啟動了以下改造計劃:服務態度差問題:1.對“客户服務禮儀與情緒管理”培訓,將服務態度納入月度績效考核。2.增加24小時管家服務。3.人力調配:高峯時段安排2到3名服務員,避免服務漏洞。4.無服務意識的服務人員已進行更換。您提出的問題,我們一一列出,進行改善。期待能為您提供讓您滿意的入住體驗。再次感謝您的評價與建議。祝您生活愉快!
Anonymous User
Tatami Twin Room (River View - Night View Lighting Show)
Stayed in May 2023
Other
3 review
2.0/10
Posted on Jun 20, 2023
Yuan Fei wants to write a good review at the front desk
Original textTranslated by Google
Response from Property: 親愛的客人,非常不好意思,沒能讓您滿意,對此我們深感抱歉。您留下評價,我們酒店會非常重視,酒店自2024年10月份已換新的管理團隊,從酒店自身改善來提升客人的體驗感,客人體驗好,自願能留下好評。非常感謝您提出的建議,歡迎您下次光臨!
M299737****
Discount Double Room
Stayed in Feb 2023
Solo traveler
15 review
4.5/10
Posted on Mar 7, 2023
Generally, not as welcoming as the nearby hotels in the same building
Original textTranslated by Google
Response from Property: 尊敬的客人:您好。自2024年10月份管理團隊換新,酒店從服務 衞生 管理 設施都有很大的改變,得到了很多很多老顧客的讚賞與肯定,歡迎您再次光臨,來體驗。
Response from Property: 【24小時管家服務】尊敬的客人,非常感謝您對我們服務的認可和細緻點評🥰!很抱歉服務小姐姐沒能提前與您取得聯繫確定時間,不過能在炎炎夏日給您送上這份清涼,我們也倍感欣慰~您提到的頂樓房間景緻,確實是一大亮點,橘子洲的夜景和日出都別具魅力。期待您的再次光臨,我們會努力提供更周全的服務,讓您擁有滿分的入住體驗!
Chaifang
Standard Double Room
Stayed in Sep 2025
Family
5 review
9.7/10
Amazing
Posted on Nov 1, 2025
設施齊全 有洗衣機烘乾機健身房等 免費延遲退房了 很喜歡
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Response from Property: 【毗鄰橘子洲頭嶽麓山中南大學】親愛的客人,非常感謝您對我們酒店的喜愛與認可!能得到您的肯定,我們倍感榮幸~您提到的洗衣機、烘乾機、健身房等設施,是我們精心為客人準備,希望能讓大家在旅途中也有便利、舒適的體驗,很高興它們能為您的入住增添美好。免費延遲退房也是我們希望為您提供的貼心服務之一呢。期待您的再次光臨,我們會一如既往地為您打造優質的入住體驗!
_WeChat267221****
River-view Tatami Double Bed Room (River-view - STARDOM Ergonomic Mattress)
Stayed in Oct 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Nov 10, 2025
有洗衣機烘乾機健身房 房間空間滿意採光很好
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Response from Property: 【24小時自助洗衣房】尊敬的客人,非常感謝您的用心點評與美照分享!看到您對酒店的洗衣機、烘乾機、健身房設施,以及房間的空間和採光都十分滿意,我們滿心歡喜~一直以來,我們致力於打造設施完備、居住舒適的環境,希望能為每一位客人帶來家一般的便捷與自在,很開心我們做到了!這些照片彷彿讓我們看到了您在酒店愜意的時光,期待您再次下榻,我們將繼續為您提供優質服務,願每一次相遇都如初見般美好!
M350453****
River-view Tatami Double Bed Room (River-view - STARDOM Ergonomic Mattress)
Stayed in Oct 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Nov 5, 2025
房間寬敞乾淨的,江景房舒適,風景很好,點贊好評
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Response from Property: 【橘子洲頭觀景房】尊敬的客人,超級開心能收到您的好評🥰!您對房間寬敞乾淨、江景房舒適且風景好的認可,是對我們最大的鼓勵。我們一直致力於為每一位客人打造舒適的居住空間,很幸運能得到您的肯定。期待您下次再來,繼續享受這美麗的江景和舒適的房間,願您每一天都有好心情!
_M1520089****
Standard Double Room
Stayed in Sep 2025
Business traveler
16 review
10/10
Outstanding
Posted on Oct 14, 2025
每次來長沙的必選酒店 很不錯 很推薦 設施齊全 辦理入住快 很喜歡
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Response from Property: 【盡覽橘子洲頭江景房】尊敬的朋友,超級榮幸能成為您每次來長沙的必選!您的喜愛就是我們最大的動力~設施齊全是我們的用心籌備,快速辦理入住是我們的效率承諾。期待在未來的日子裏,每一次您奔赴長沙,我們都能第一時間為您開啟温馨舒適的旅程!
M31931****
River-view Tatami Double Bed Room (River-view - STARDOM Ergonomic Mattress)
Response from Property: 【礦泉水不限量】尊敬的客人,非常感謝您對我們酒店的用心點評🥰!得知您對房間的乾淨程度、寬敞空間以及絕美江景都十分滿意,我們由衷開心。橘子洲頭的美景與房間相得益彰,能為您的出差時光增添一抹亮色,這正是我們所期望的。酒店管家能為您提供貼心服務,無論是及時發送訊息、贈送早餐,還是協助您處理書籍寄回事宜,都是他們應該做的。您的認可就是對他們最大的鼓勵,我們會繼續保持並不斷提升服務品質。出差在外不易,希望我們的酒店能成為您在這座城市温暖的港灣。期待您下次出差或旅行時,依然選擇我們,我們定將為您帶來一如既往的優質體驗~
M517793****
River-view Tatami Double Bed Room (River-view - STARDOM Ergonomic Mattress)
Stayed in Sep 2025
Other
3 review
10/10
Outstanding
Posted on Oct 31, 2025
很好入住多次了,設備齊全衞生到位,很不錯,周邊很多玩的
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Response from Property: 【24小時自助洗衣房】尊敬的客人,超開心能被您偏愛~您的認可就像冬日暖陽,暖到心裏啦!很榮幸見證您一次又一次的入住,酒店的設備與衞生能合您心意,我們倍感欣慰。周邊好玩的地方,也希望能為您的旅程增添更多歡樂。期待您常回來,這裏永遠是您温暖的另一個家!