Building A1-A7, B1-B8 & C1-C20, Huayi Brothers Film and Culture Park, No.6 Xingguang Road, Yuelu District, Changsha, Hunan, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Guest Reviews of Huayi Brothers Town Castle Hotel
9.3/10
Very Good
1823 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.2
Service9.2
Cleanliness9.4
Filter by:
Sort by:
All reviews(1823)
Positive reviews(1771)
Reviews with photos/video(787)
Perfect for kids(221)
Delicious breakfast(141)
Friendly front desk staff(78)
Well designed(72)
Has facilities for children(68)
Family activities available(52)
Loved the view(50)
Negative reviews(52)
Guest User
Castle Superior Room (2 Beds)
Stayed in Sep 2025
Family
3 review
10/10
Outstanding
Posted on Oct 27, 2025
The room is clean and spacious. Good service.
Response from Property: 尊敬的賓客,您好!感謝您抽出寶貴時間對酒店進行誠摯的點評,十分感謝您與我們分享入住體驗,我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。再次感謝您的點評,真誠期待您的下次光臨。
Guest User
Castle Superior Room (Double Bed)
Stayed in Mar 2025
Business traveler
7 review
10/10
Outstanding
Posted on May 4, 2025
an amazing place where to stay for a pleasant holliday during a week end
Response from Property: 尊敬的賓客,您好!感謝您抽出寶貴時間對酒店進行誠摯的點評,十分感謝您與我們分享入住體驗,我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。再次感謝您的點評,真誠期待您的下次光臨。
Sweet Johnny
Castle Superior Room (Double Bed)
Stayed in Nov 2023
Couple
22 review
10/10
Outstanding
Posted on Dec 18, 2023
This hotel is amazing and clean. I highly recommend
Response from Property: Dear guest, thank you for your comments . We are very pleased to get your satisfactory evaluation for our service. We will continue to provide satisfactory and surprise services and products for you. Look forward to your coming again!
Travel77
Castle Superior Room (Double Bed)
Stayed in Apr 2024
Business traveler
46 review
10/10
Outstanding
Posted on Jun 1, 2024
It’s quite far from the city if you’re in business trip . Good for kids
Response from Property: 尊敬的賓客,您好!感謝您對酒店的點評與建議!酒店以意大利風格建造,處處是景,充滿童話夢幻色彩,是湖南網紅的的親子度假酒店首選!景區內六大主題IP免費遊玩,一夢入戲帶您體驗長沙首家沉浸式演藝小鎮。感謝您的點評,期待再次光臨,祝生活愉快!
V先生MrV
Family Friendly Room (2 Beds)
Stayed in Mar 2025
Family
42 review
7.5/10
Posted on Apr 21, 2025
Suitable for a family to play, there are cruise ships in the town, and there is a ski resort nearby. The children had a lot of fun in the ski resort. I recommend it to a family.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對酒店的關注和肯定。為每一位入住我們酒店的客人提供舒適、整潔的環境和貼心、優質的服務是我們所有員工的職責。我們一定會將我們的產品與服務越做越好,城堡酒店全體員工真誠邀請您前來體驗入住,期待您的全五分好評,祝您天天開心!
M299370****
Castle Room (2 Beds)
Stayed in Nov 2024
Couple
3 review
10/10
Outstanding
Posted on Jan 6, 2025
Facilities: Very complete, very good! !
Hygiene: Very clean, very reassuring and comfortable! !
Environment: There is a small town outside the window, very beautiful! ! !
Service: The service is very thoughtful and meticulous! ! !
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you for your review and suggestions for our hotel! Built in Italian style, our hotel is filled with breathtaking scenery and a fairytale-like atmosphere, making it a top choice for Hunan's popular family-friendly resorts. Enjoy free access to six themed attractions within the scenic area, and experience Changsha's first immersive performing arts town through a dreamlike experience. Thank you for your review and we look forward to visiting again. Have a wonderful time!
M428098****
Castle Room (2 Beds)
Stayed in Nov 2024
Couple
1 review
10/10
Outstanding
Posted on Dec 29, 2024
Facilities: The hotel was renovated in 2021. There are many disposable supplies such as body lotion, but there are no disposable razors.
Hygiene: The decoration is in line with the style of the park
Environment: You can watch the performance up close in the room, which is beyond expectations!
Service: Ask the butler any questions at any time, and he will also remind us of the performance time
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking the time to leave a sincere review of our hotel. We are very grateful for sharing your stay experience with us. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm experience for every guest. Thank you again for your review and we sincerely look forward to your next visit.
Tiaodehaogao
Stayed in Jun 2023
Family
2 review
3.5/10
Posted on Jul 23, 2023
Bringing children to Changsha to play, the facilities of the scenic spot have different opinions, so I won’t say much, but the check-in experience still has a process from bad to scary.
First of all, when we checked in at the beginning, the front desk told us that we could not check in because of poor sanitation, and we would wait until after 2:30. Because the child came over with motion sickness and the weather was hot, after repeated communication, he said that he helped upgrade the room type before he was able to stay.
Then, entering the room, I thought everything was fine. Suddenly there was movement on the window. Looking up, it is a cute and flexible little mouse, playing back and forth at both ends of the curtain rod, and jumping on the floor from time to time to inspect its territory. I was so frightened that my hair stood on end, and the child stood on the chair and dared not get off.
I called quickly, and the front desk said that I would come over immediately to deal with it, but no one came. Fortunately, the cleaning aunt came over and quickly changed our place for us. If I hadn't come all the way, I'm afraid I wouldn't be able to use them all to persuade myself to stay.
Finally, I left the next day. At twelve o'clock, I called the front desk to send a car to pick it up, but I called three times, all saying that I wanted to send a car, but I couldn't wait. Until it was almost 12:40, the high-speed rail seemed to be delayed. We can only carry our bags to the front desk to check out. We walked two-thirds of the way and saw the pick-up car coming. The guy who picked up the car was very nice. He said that the girl at the front desk was unreliable, and told us that there is a subway to go to the high-speed rail station.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好!感謝您選擇入住我店並給予點評和關注!我們一直把住在酒店的客人當做我們的家人,我們的朋友,讓每一位客人都能感受到家的温馨,對您此次不愉快的入住體驗,我們深表歉意!關於您提出的前台問題,我們非常重視,我們將會全面開展服務意識及業務培訓,努力為顧客帶來滿意的入住體驗。同時我們也會加強員工業務技能培訓,提高對客服務水平,為您的下次入住帶來更好的體驗!酒店全體員工期待您的再次光臨,祝您工作順利,心想事成!
Qingchenyangguang1126
Stayed in Jun 2023
Family
1 review
7.0/10
Posted on Jul 21, 2023
It's okay, for those who have passed away from other places. It's not bad to live and play together. I arrived in the afternoon of the first day, took pictures all the time, and watched the show at night. Feeding pigeons is very expensive, but children like it, so there is no way. It was too late to rent a car to go to work during the day the next day. We started asking questions at 9:00, waited until 9:30, then said 10:00, and then said 10:30, so we finally gave up renting a car. This is really a bit uncomfortable. This time I went, some items were being repaired, so I wasted some more. There were some problems with the toilet in the room, which affected the use a bit, and the TV could only watch live broadcasts.
Original textTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for choosing Huayi Town Castle Hotel! And share your check-in experience with us. We regret that you feel that the quality of hotel service is gradually declining this time! The hotel is committed to creating satisfactory and surprising services for guests. It is our unremitting pursuit. We will definitely increase the training and inspection of staff service quality, and strive to make every guest feel exquisite and exquisite service. I believe that you will have a different experience and feeling next time you stay. All the staff of the hotel sincerely look forward to your visit again and wish you a happy life!
118384****
Stayed in Jun 2023
Family
3 review
2.0/10
Posted on Jul 13, 2023
When I checked into the hotel, I was greeted by the polite service staff. I felt very good. I asked if there was a special electric car to pick up and drop off the guests. We checked out and called the front desk to pick up and drop off the luggage. My hands are so sore that I can’t hold things. When I meet garbage people, the service quality is poor, and I don’t have any sense of experience in an instant. If this kind of person was killed in our company
Original textTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for choosing Huayi Town Castle Hotel! And share your check-in experience with us. We regret that you feel that the quality of hotel service is gradually declining this time! The hotel is committed to creating satisfactory and surprising services for guests. It is our unremitting pursuit. We will definitely increase the training and inspection of staff service quality, and strive to make every guest feel exquisite and exquisite service. I believe that you will have a different experience and feeling next time you stay. All the staff of the hotel sincerely look forward to your visit again and wish you a happy life!
Yp331
Stayed in Jun 2023
Family
84 review
8.0/10
Very Good
Posted on Jul 8, 2023
The scenic spot is very distinctive, and the photos are very good. But many venues require additional fees. There is an extra charge of 231 for bumper cars, ice and snow world, escape room, archery, etc. The booking shows that there is no limit to the number of times you can enter and exit the scenic spot, but it turns out that you can't go out for more than 20 minutes! Where can I go in 20 minutes? I was hungry at night and had no place to eat. There was no food in the western restaurant at 8:30. What's more, the design of the room is unreasonable. When the door is opened, the toilet man just hits it when he comes out, and there is a wardrobe at the door!
Original textTranslated by Google
Response from Property: Dear guests, thank you for your comments and suggestions on the hotel! Guests staying in the hotel can enter the park multiple times during their stay. I am really sorry that there may have been a small episode in communication. The hotel is built in Italian style, full of scenery, full of fairy tales and dreams, it is the first choice for parent-child resort hotels among Internet celebrities in Hunan! The six themed IPs in the scenic area are free to play, and the eight Internet celebrities must check in. Nino Happy World, Pinocchio's Brave World, Deciphering Da Vinci, Light and Shadow * Time, etc. are all must-play items for children to develop and expand. We apologize for your unpleasant stay experience! I am really sorry for the room design problem you raised. If you have the opportunity to stay again next time, you can contact us in advance. The design of each room in our hotel is different in Italian style~ Thank you for your comment. I hope you will have a wonderful experience in your next stay and look forward to your stay again. I wish you a happy life!
1770542****
Stayed in May 2023
Family
21 review
10/10
Outstanding
Posted on Jun 27, 2023
The bed and pillows in the room are soft and very refreshing. The handsome little brother at the front desk took us to the hotel with a small train, and sent us out of the park after check-out. The hotel is composed of several small villas, each with its own characteristics. The park produces a lot of films, 1000 pictures are not repeated, it is very beautiful. It is recommended to live in the park, and the interaction will end at 8:30 in the evening, a very fulfilling day! Thumbs up!
Original textTranslated by Google
6/9
Response from Property: Dear friend, I am very happy to see your praise. It is the castle hotel's luck to have attentive service staff, and it is the castle hotel's blessing to have caring guests like you. Huayi Town Castle Hotel has always been committed to bringing high-quality check-in service experience to every guest. Satisfaction is only the starting point, and surprise and touch are the ultimate goal of Castle Hotel. Looking forward to meeting you again, I wish you a happy life and everything goes well!
Yanxiaomo
Castle Room (Double bed)
Stayed in Apr 2023
Family
11 review
10/10
Outstanding
Posted on May 26, 2023
The hotel environment is really nothing to say, it's great! Just in the small town, it is also very convenient to play in the small town, especially suitable for punching in and taking pictures. The waiters in the hotel and the town staff were very patient and enthusiastic, guiding us to the room. The room style is also very comfortable, and the air conditioner is very comfortable. The price in the small town is also reasonable, about 38 for cumin beef rice bowl, and 12 for hand-made lemon tea. There are also a few things worth complaining about: one is the hotel + pick-up and parking package bought on Ctrip. I regret it. The so-called pick-up and parking means taking you from the outer parking lot to the gate of the town, about 200 meters away, and calling at the beginning After waiting for a long time, there was no one, and finally told us to walk to the entrance of the underground parking lot. The reason given was that we could not get off the underground garage when picking up the parking lot. I don’t want to pick us up) But the attitude of the guy who picks up the parking lot is very good. I still think it is better to buy the package of hotel + Venice tribute boat, which is much more cost-effective, and it is really a bit tricky to pick up and park. The second is the hotel's breakfast, which is really unpalatable. Donuts that can't be chewed + tomatoes with a little taste + corn that is not very ripe, it is hardly edible. Babies don't like to eat, it really needs to be improved, it doesn't match the accommodation too much. The third is the six main projects, which are really not as high-quality as the check-in and flash-mob activities. The film workshop and Da Vinci's secret room are powerless to complain. They are just some vr that no one plays and the lowest kind of secret room (and A lot of equipment in the secret room is insensitive and broken). When I went there, Pinocchio didn't play in the weekly inspection, so I don't know how the quality is. Horror mansion heard that all black did not dare to play. How about Marco Polo's Travels? The npcs said it was very good-looking, but after reading it, they felt that it was not as good-looking as expected. The strange plot and the acrobatics were a bit disappointing. There are also two programs, The Lie Club and The Great Magician. I can’t complain. I can understand that the designers want to integrate the element of magic into the town, but I personally think it’s really ugly. They are all old-fashioned magic. The audience wasn't very interested in watching it (the magician is great, but it's really not good to watch). Overall, the town and hotel staff are very welcoming and responsible. However, the quality of some programs does need to be improved, and I hope to listen to the voices of the guests more. I wish the town and the hotel will be better and better together. (ps: The huge children's playground in the town is really amazing! It's not too cool to walk the baby)
Original textTranslated by Google
6/11
Response from Property: Dear guest, thank you for choosing to stay and for your thoughtful feedback. I am very glad to receive your praise of our room and service, and thank you for your pertinent evaluation of the park. We will actively communicate your feedback with other departments to continuously optimize the gaming experience, and hope that you can have a better experience next time you come. Thank you for your meticulousness and thoughtfulness, which made us realize that our service needs to be more nuanced. Hope your next stay will be a wonderful experience and look forward to your next stay.
M495542****
Stayed in Feb 2023
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 1, 2023
When I woke up, the sun was so good, I slept very comfortably, it was very quiet, and the whole person was very relaxed. The breakfast is also very good, with quite a lot of variety. I found out that there are still market activities. It was very lively at noon. I plan to change the itinerary and go after shopping at the market. The room is very clean and the service is very good. I called the front desk very late at night and the attitude is also very good. Next time Will come again!
Original textTranslated by Google
6/8
Response from Property: Dear guest, thank you for your 5-point review on us. Your recognition is our goal and motivation to move forward. The hotel believes that guests are family members, so that every time you travel, you have the feeling of coming home. You are caring and considerate for your family. , care, and warmth are the most sincere gifts from every employee. I hope to meet you again, and we look forward to your coming again!