Guest Reviews of IU Hotel ( Changsha IFS Wuyi Square Station )
8.9/10
903 review
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Location8.8
Amenities8.8
Service9.0
Cleanliness8.9
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All reviews(903)
Positive reviews(849)
Reviews with photos/video(191)
Easy to get around(158)
Friendly front desk staff(90)
Delicious breakfast(71)
Close to metro(67)
Many amenities(51)
Awesome gym(22)
Strange smell in room(19)
Negative reviews(54)
M343139****
Super Room - City-View (Double Bed)
Stayed in Sep 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on Oct 5, 2024
good👍🏻
Response from Property: Hello dear customer! Thank you for your valuable review! We will continue to work hard to provide customers with a better stay experience. Strive to serve every customer well! thank you!
Anonymous User
Cozy Room - City-View (2 Beds)
Stayed in Feb 2025
Solo traveler
3 review
3.5/10
Posted on Mar 29, 2025
The sanitary conditions are very, very poor. There are all kinds of stains on the floor, and I don't know what they are. There are unknown hairs around the flush button of the toilet. There are dust stains and water stains on the wall. When I got up, there was a strong smell of cigarettes in the bathroom. I didn't expect the sanitary conditions of the chain to be so poor. It's better to stay in a youth hostel for more than 100 yuan!!! If I wasn't too tired from carrying luggage for a day, I really wanted to turn around and refund the money. The only acceptable thing is that the bed at least looks clean. The location is OK, but it is on the two sides of the same building as 7 Days Inn, which is a bit weird... The sanitary conditions are too unbearable, and you can't look closely at any place. The front desk service is OK.
Original textTranslated by Google
Response from Property: Dear guest, first of all, thank you very much for your feedback on our hotel. Your opinions are very valuable to us. We are deeply sorry to hear your description of our sanitary conditions. This is definitely not the experience we want to provide you. We understand your dissatisfaction very much, especially the hygiene problems of details such as floors, toilets and walls. This is indeed our negligence in service. We express our sincerest apologies for this. Such problems occurred because we have deficiencies in our daily cleaning and inspection processes, and we feel deeply guilty about this. In order to solve this problem, we have taken the following corrective measures: 1. All guest rooms have been thoroughly cleaned, especially the cleaning of floors, toilets and walls. 2. Strengthened the training of the cleaning team to ensure that every employee can strictly follow the hygiene standards. 3. Arranged regular hygiene inspections to ensure that every corner can meet the requirements of cleanliness and tidiness. We are well aware that this unpleasantness has caused you inconvenience, and we are deeply sorry for this. To express our sincerity, we will provide you with a free small gift as an apology. At the same time, we also hope that you can give us a chance to experience the services of our hotel again. Thank you again for your feedback, your satisfaction is our driving force for continuous progress. We very much hope that you will give us a chance to correct our mistakes and visit our hotel again if you are willing.
M772003****
Cozy Room - City-View (2 Beds)
Stayed in Dec 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jan 15, 2025
This stay was great! As soon as I entered the room, I could feel the care put into the layout. The bed was soft and comfortable, ensuring a good sleep quality. It was fully equipped and the toiletries were of high quality. There were guide signs on the first floor that you could take directly, as well as hair bands and sewing kits. The hotel has a great location and is very convenient for travel. The most impressive thing is the service attitude of the hotel staff. Everyone is very friendly and helpful. There is a laundry room on the third floor where you can dry your clothes directly after washing. It is very convenient! By the way, there is also breakfast. The fried rice is delicious and there are many varieties. You can try it.
Original textTranslated by Google
Response from Property: Dear customer! Thank you very much for your support to our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again for business trip or travel! Sincerely look forward to your visit again!
_WeChat244788****
Cozy Room - City-View (Double Bed)
Stayed in Jul 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Sep 1, 2024
Overall, this hotel is quite good. First, it is right near Wuyi Square. It is very convenient to go out and not far away. There is a tea shop downstairs, so you don’t need to queue for a long time. Second, the front desk The reception was very warm and the check-in was quick. They enthusiastically introduced the delicious food nearby. Thirdly, their home also has a laundry room and a gym, which is very convenient! Fourth, the room was clean and tidy, and the bed was very comfortable.
Original textTranslated by Google
Response from Property: 感謝您選擇我們酒店,我們萬分榮幸能為您服務。酒店準備了多種不同佈局的房型以供不同客人選擇,希望我們真誠的服務能夠帶給您更愜意的體驗,酒店全體員工衷心期待您的再次光臨!
M529746****
Cozy Room - City-View (Double Bed)
Stayed in Jul 2024
Business traveler
10 review
5.5/10
Posted on Aug 23, 2024
The price is cheap. But the hygiene is really worrying. Won't stay here again.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We value your feedback and apologize for the problems you encountered during your stay at the hotel. We are deeply sorry for the critical content you mentioned in your review. We carefully reflected and found that these problems were mainly caused by our hotel's own reasons. We have taken a series of measures, including strengthening staff training, improving service quality, improving facilities and equipment, and other improvements to ensure that our services can better meet the needs of our guests. We promise that we will continue to improve our services to ensure that every guest can enjoy our high-quality services. If you choose to stay at our hotel again, we will provide you with a more comfortable and pleasant stay. Thank you again for your feedback and we look forward to your visit again.
M422779****
Cozy Room - City-View (2 Beds)
Stayed in Mar 2024
Traveling with friends
6 review
5.7/10
Posted on May 7, 2024
Cockroaches were found in the room, which made me feel a little irritated when I slept at night.
Original textTranslated by Google
Response from Property: Thank you for choosing our hotel and providing your valuable feedback. Regarding the bug problem in the room you mentioned, we take it very seriously and have started to take measures to improve it. Based on your feedback, we realize there may have been some hygiene issues and we apologize. Regarding the hygiene issues you reported, our hotel immediately conducted training and requirements to ensure that the rooms are clean and check in for guests. At the same time, the hotel looks forward to your visit again! Wish you a happy life!
Anonymous User
Cozy Room - City-View (Double Bed)
Stayed in Jan 2024
Traveling with friends
6 review
2.0/10
Posted on Feb 22, 2024
The room hygiene was average and the pillow case had holes. The room is dimly lit. Bad service attitude. This hotel looks old and difficult to find. It was said to be 500 meters from Exit 6D of the subway, but it was actually far away. It took me a long time to find it. Call the front desk and tell them it's in the Butterfly Building. It turned out to be an office building shared with the Seven Days Hotel chain. The lobby is shared, cold and unclean. There are four elevators, one for Seven Days and one for Iu. The height of the room is so low that you can almost reach the ceiling. I won’t live there anymore.
The most annoying thing is that a ***** was stuffed into the crack of the door. I don't know how to manage it.
Original textTranslated by Google
6/7
Response from Property: Hello dear guest! Your feedback has been received by the hotel. Our hotel is a comprehensive property. There is a 7 Days Premium Hotel in the building. Our hotel is a newly renovated hotel opened on 21st. The guest rooms are from the 4th to 18th floors. There are It is equipped with a buffet breakfast room, self-service laundry room, gym and conference room. Because the hotel is located in the core business district, it is fully equipped. It is also for the convenience of tourists from all over the country. The hotel is equipped with security guards and is manned 24 hours a day to ensure that guests are staying. A safe stay! Next to the hotel is the police station in the jurisdiction. Public security management has strict requirements. Regarding the hygiene issues you reported, our hotel has conducted training and requirements as soon as possible to ensure that the rooms are clean and check in for guests. At the same time, the hotel looks forward to your visit again! Wish you a happy life!
Anonymous User
Cozy Room - City-View (Double Bed)
Stayed in Dec 2023
Traveling with friends
4 review
2.0/10
Posted on Jan 16, 2024
Let’s talk about the most important safety issue: If you are a girl traveling, I really strongly recommend not to stay here. I was so scared that I barely slept all night...
1. First of all, this building is very old and messy. There is a strange KTV and foot bath on the lower floors. The upstairs is a room shared by 7 Days Hotel and iu Hotel. The elevator is accessible to anyone and there is no access control. .
Small cards were stuffed into my room twice.
2. Then the most terrifying thing came. At around two o'clock in the middle of the night, I was awakened by a rapid knocking on the door! There was a man at the door talking on the phone like a drunkard, and knocking on my door fiercely... I live alone as a girl, so I subconsciously moved the stool to the door and pressed it against the door. He kept knocking for two minutes and gave up when he saw no movement at the door, but he was still talking on the phone at the door...
3. The room here has an older door with a zipper lock. I was afraid that the zipper lock would be pried open, so I had to use transparent tape to seal the zipper lock tightly after being knocked on the door.
4. The sound insulation of the room is very poor. You can almost hear the movement outside the door clearly. In the middle of the night, you can sometimes hear people singing in the KTV downstairs. I barely slept after the knock on my door.
5. Finally, there is the issue of hygiene. There is a big ball of hair in the shower room, and there is also hair beside the bed. The cleaning lady must be quite perfunctory, but the price is here, the price-performance ratio is high, but I will never stay here again. After all, safety and a good night's sleep are the most important things when traveling.
Original textTranslated by Google
Response from Property: Hello dear guest! Your feedback has been received by the hotel. Our hotel is a comprehensive property. There is a 7 Days Premium Hotel in the building. Our hotel is a newly renovated hotel opened on 21st. The guest rooms are from the 4th to 18th floors. There are It is equipped with a buffet breakfast room, self-service laundry room, gym and conference room. Because the hotel is located in the core business district, it is fully equipped. It is also for the convenience of tourists from all over the country. The hotel is equipped with security guards and is manned 24 hours a day to ensure that guests are staying. A safe stay! Next to the hotel is the police station in the jurisdiction. Public security management has strict requirements. Regarding the hygiene issues you reported, our hotel has conducted training and requirements as soon as possible to ensure that the rooms are clean and check in for guests. At the same time, the hotel looks forward to your visit again! Wish you a happy life!
Response from Property: 親愛的客人,首先,非常感謝您對我們酒店的寶貴反饋!您的意見對我們來説非常重要,它幫助我們不斷改進服務質量。對於您提到的空調遙控器後蓋丟失的問題,我們深感抱歉。這確實是我們的疏忽,沒有及時更換損壞的配件。我們已經瞭解到這個問題,並立即進行了處理,現在所有客房的空調遙控器都已經更換了新的後蓋,確保每位客人都能舒適地使用。至於衞生問題,我們深感愧疚。確實,我們在這方面還有提升的空間。我們瞭解到您在房間內發現了頭髮,這超出了我們的服務標準。我們已經加強了清潔流程,並對清潔團隊進行了額外的培訓,確保每位客人的房間都能保持乾淨整潔。請您放心,我們已經對房間進行了徹底的清潔和消毒,並會持續監控衞生狀況,確保不會再出現類似問題。再次感謝您的理解和支持。我們承諾,將不斷努力提升服務質量,讓您在下次入住時享受到更加完美的住宿體驗。如果您有任何其他建議或需要幫助,請隨時與我們聯繫,我們隨時為您服務。祝您生活愉快!
Response from Property: 親,您好!感謝您選擇入住IU酒店·長沙國金中心五一廣場地鐵站店,分店位置處於五一廣場商圈,在五一廣場地鐵站和芙蓉廣場地鐵站的中間段,周邊有IFS,樂和城,王府井,春天百貨等集休閑娛樂為一體的大型商場。非常感謝您對我們產品質量以及服務質量的關注,同時也非常感謝您的精彩點評,我們期待您的下一次入住。祝您生活愉快,天天開心!🧡