Hotels in Cheltenham

"Stayed for 1 night with breakfast with my son and husband . Had a multiple room ( double and single bed ) .  Room was very clean , good size with a desk and chair . Wardrobe , hairdryer and iron facility. Also good sized Tv . Bathroom again clean and supplied with towels , hair and shower gel .  The added bonus was access to the fitness suite ( pool and gym ) .  Hotel contained a bar and separate restaurant area . We didn’t have to book a table , we were seated straight away . Food was slightly expensive in price , but adequate.  Breakfast was a buffet , well presented, a variety of choice of cooked and cold choices .  The only thing I would say was a bit of a “ let down” , was paying £7 to park our car in their private car park .  Overall a lovely hotel , to which I would definitely return to !  The Reception lady was also very happy , friendly and chatty 😁"

"Roughly located near the city center, it's perfect for a one-night stay. The facilities are a bit dated, but clean. The rooms are equipped with microwaves and kitchenware, which is convenient. The city center is within walking distance, and the Cotswolds are easily accessible."

"Excellent service Perfect location Highly recommended Clean place"

"Self-check-in was possible. Ctrip did not send the check-in code, and when I called the host, they said they didn't have my email address and therefore couldn't send it. This is a problem with Ctrip. The room was clean and tidy, and there were no issues."

"There was no staff present, only intercom and mobile phone, but was alright. The room and environment was alright for basic needs and one night stay. It'd be better if the heater could be stronger. The toilet of the original room leaked, but the staff acted quickly upon we called, and immediately swapped our room and transferred the refund to me!"

"Disappointing Room Size  The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement. Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking. After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations. This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience."

"From outside looked scruffy and uncared for inside was fine althoug8evening meal was a little fragmented and confusing not helped by one of the group moving the nameplaces around Some guests tried it on complaining their food was inadequate but in fact most of us found the food was really nice and to top it top it all we all got a substantial reduction in price. The management redeemed themselves entirely. Would I stay again, yes we would as we think it is a work in progress."

"Sending kids to summer camp. Booked two nights in the Ambassador Suite. The hotel is definitely old. The suite is nice. Although it is old, it is well maintained. There is also a bathtub. The service is just so-so. It is only a four-star hotel. You have to carry your own luggage. The breakfast is OK."

"The room was quiet, but it just looked beautiful. The ice in the freezer grid of the first choice was fluttered out, and the refrigerator door could not be closed due to failure to clean it in time. The coffee machine is bad, the shower is standing in the bathtub, so the hair is not easy to clean, so the water is very, very slow, and it is impossible to take a bath normally. The most scary thing was that I not only left a message on the APP that night, but I also told the front desk the next day when I went out, but when we returned to the room, everything was as usual, and even the towels were not changed, indicating that no one had cleaned it today."