To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(4170)
Positive reviews(4088)
Reviews with photos/video(1796)
Friendly front desk staff(1275)
Delicious breakfast(647)
Easy to get around(398)
Loved the night views(143)
Close to metro(103)
Stayed multiple times(52)
Awesome gym(49)
Negative reviews(81)
Guest User
Cozy Double Room
Stayed in Apr 2024
Solo travellers
4 review
4.2/5
Very Good
Posted on Apr 29, 2024
Helpful staff...nice
Response from Property: Dear guest, thank you for staying at our hotel and for your encouragement to us. Also, we are so sorry we could not reach your expectation, and we will getting better and better in the future, hope to see you again!!! ------GSM Ofelia
traveller106
Cozy Double Room
Stayed in Apr 2024
Couples
8 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Clean hotel, helpful service staff and nice selection of buffet breakfast food. Will stay again.
Response from Property: Dear guest, thank you for staying at our hotel. We hope you had a wonderful journey at our city and looking forward to seeing you again. ------ GSM Ofelia
Bannay18300
Huange Suite
Stayed in Jun 2024
Business travellers
7 review
4.7/5
Amazing
Posted on Jun 22, 2024
Good hotel, staff is very kind and nice. Breakfast is great.
Response from Property: Dear guest, thanks for your wise chose! It's very kind of you and your satisfaction is our greatest encouragement, we are look forward to you come back next time——————Little Hampton
Jing
Superior Room (2 Beds)
Stayed in Jan 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on Mar 4, 2024
This hotel is value for money, stayed for a week. Love Chengdu! All the staffs were very friendly too
Response from Property: Dear guest, we are so honored and glad that you had a very good stay at our hotel. Looking forward for your next stay here.
Anonymous User
Superior Room (2 Beds)
Stayed in Jul 2023
Travel with friends
7 review
3.2/5
Posted on Jul 14, 2023
The location and the service of the hotel is not a problem, the staff is friendly and try their best to help, but money wise is not the best option. I selected the hotel because was closer to my friend and also because I have had stayed in Hilton’s hotels before and always is a nice experience, this unfortunately was not the case. First, the lobby has a very strong smell to toilet, the four days of my stay was the same strong smell. Second, the room was clean and nice but you will just find water and not menu for room service and empty minibar, the tv has 60 channels and only 3 are foreign channels, and only one fully in English language. And third, the breakfast is very basic, limited options and mostly the same every day. As I mentioned is not a problem of location or staff.
Response from Property: Dear guest, so sorry to hear you did not enjoy your stay in our hotel. First of all, thanks for your comment to mention these matters for improving us better. Secondly, due to our kitchen's size and limited staffing, our kitchen doesn't have the capacity to serve meals and drinks to every room. At any time, if you need take-out food, you could order it from food-delivery application or ask our front-desk-staff to help you. And thirdly, as you mentioned about limited-tv-channels, we will ask our engineering department to do something with it. And the problem of the lobby's smell, it's a construction problem, there's very little we can do but put in some aromatherapy. Last but not least, we are sorry for giving you a bad experience, hope we can get better and better under your supervision. ------Little Hampton
Guest User
Superior Room (2 Beds)
Stayed in Apr 2023
Business travellers
8 review
5.0/5
Outstanding
Posted on Jun 19, 2023
so good
mohammad
Cozy Double Room
Stayed in Jan 2022
Travel with friends
8 review
4.5/5
Great
Posted on Feb 1, 2022
Everything in this hotel is great
Kuyuhaizuoyunvshi
Cozy Double Room
Stayed in Oct 2024
Solo travellers
6 review
4.8/5
Amazing
Posted on Oct 25, 2024
The location is very good. You can walk to Dongjiao Memory. It is very convenient to go out for taking pictures in the morning to avoid the crowds. The hotel facilities are a bit old, but very clean. The service is very enthusiastic, and the front desk will help collect express delivery. The buffet breakfast has not too many varieties and the taste is light. People who lose weight like it very much.
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Guest User
Cozy Room (2 Beds)
Stayed in Oct 2024
Business travellers
36 review
5.0/5
Outstanding
Posted on Oct 22, 2024
The facilities are complete, clean and sanitary, and the environment is very good. The thoughtful lady upgraded me to a superior room with a view, and I can see a beautiful night view.
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6/7
Response from Property: Dear friend, hello~ Thank you for your affirmation and praise, Huan Xiaopeng feels warm in my heart. There is a kind of encounter that is unexpected, but unforgettable; there is a kind of gaze that is neither close nor far, but always watching; there is a kind of support that is not disturbing, but always accompanying. Because of your company, we are also full of happiness! I hope that this inadvertent encounter with you will become our companionship year after year, and I look forward to sharing the next beautiful time with you - enthusiastic Huan Xiaopeng
honmen
Cozy Room (2 Beds)
Stayed in Oct 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Oct 18, 2024
This time, the experience of staying at Hampton by Hilton was great. The hotel guy Xiaocheng was very enthusiastic and changed us to a non-smoking room, which was spacious, bright, clean and tidy! The view from the room was also very good, with a panoramic view of the city; the breakfast buffet in the morning was also great, and it was very comfortable to eat. Recommended!
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Guest User
Cozy Room (2 Beds)
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 15, 2024
The hotel floor is very high and the view is great. The service from the front desk guy was very good. He helped us upgrade the room type. The breakfast was also good. The check-in experience was okay. Highly recommended.
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Guest User
Superior Double Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 15, 2024
The location of the hotel is very good. It is also very close to the subway station. Manager Wang at the front desk is very enthusiastic and very satisfied with the service.
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Guest User
Cozy Room (2 Beds)
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 15, 2024
The room is very big and nice, the breakfast is very rich, Xiao Zhao at the front desk welcomes guests warmly, and the check-in is very fast.
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Guest User
Cozy Room (2 Beds)
Stayed in Oct 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Oct 13, 2024
The hotel room is comfortable, the lobby is bright, the front desk VV service is thoughtful and enthusiastic, it is very convenient to go to various attractions, Taikoo Li, Kuanzhai Alley, museums, and Dongjiao Memory are all very close. It is worth recommending ~
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Response from Property: Thank you very much for your recognition of Huan Xiaopeng and your praise for us. For every guest, the hotel team always tries its best to provide perfect hospitality and provide a perfect stay with more perfect details. Your recognition is the most precious compliment to us! We will continue to work hard to create a more comfortable accommodation experience, so that you can wipe away the fatigue of the journey and start again with energy! We look forward to meeting you again in the near future! Thank you very much for your support! ——Huan Xiaopeng who is always improving
Yangbingqiannian
Cozy Room (2 Beds)
Stayed in Oct 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The front desk staff was very friendly and helpful. Not only did they help us upgrade our room type, but they also took the initiative to send us breakfast when they saw that we were traveling with children. We had a nice meal on the 23rd floor. The hotel lobby was also decorated in a grand style. The stay was very good.
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Response from Property: Dear guest: Hello! Thank you for your full five-point praise. Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiaopeng will be the warmest and most unique one in your memory! ———Bounce and happy Xiaopeng