The Langbo Chengdu, in The Unbound Collection by Hyatt

The Langbo Chengdu, in The Unbound Collection by Hyatt Reviews

The Langbo Chengdu, in The Unbound Collection by Hyatt

Building 2, WIFC, No.258 Dongda Street, Chengdu, ChinaView Hotel Details
The Langbo Chengdu, in The Unbound Collection by Hyatt
The Langbo Chengdu, in The Unbound Collection by HyattThe Langbo Chengdu, in The Unbound Collection by HyattThe Langbo Chengdu, in The Unbound Collection by Hyatt
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The Langbo Chengdu, in The Unbound Collection by Hyatt Guest Reviews

4.8/5
Amazing
4390 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(4390)
Positive reviews(4294)
Reviews with photos/video(1522)
Friendly front desk staff(347)
Delicious breakfast(335)
Well designed(212)
Well decorated(129)
Great location(124)
Loved the night views(104)
Excellent room layout(58)
Tasty restaurant(50)
Negative reviews(89)
Mengg465
King Bed
Stayed in May 2024
Family
11 review
4.5/5
Great
Posted on May 22, 2024
New hotel, great view. Bed, coffee, tea, toiletries were of good quality. Breakfast was great too.
Response from Property: Dear guest, we really appreciate that you took the time to write us a wonderful review. It is great that you enjoyed your stay with us, and we appreciate your compliments on the service and facilities we have provided. We are looking forward to your visit again and start another intimate trip at The Langbo. Best regards.
ohmubanana
King Bed
Stayed in Apr 2024
Friends
13 review
5.0/5
Outstanding
Posted on Apr 25, 2024
location is very good, room is nice and big, service is very good
Response from Property: Dear guest, we really appreciate that you took the time to write us a wonderful review. It is great that you enjoyed your stay with us, and we appreciate your compliments on the room we have provided; nevertheless, the most grateful part is about services and attention from our staff, We are looking forward to your visit again and start another intimate trip at The Langbo. Best regards.
ZLemon
King Bed
Stayed in Feb 2024
Couples
25 review
5.0/5
Outstanding
Posted on Mar 17, 2024
It is a good hotel but the aircon on the room is super weak… But hotel staff are really nice, arranged two fan for us.
Response from Property: Dear guest, hello! It’s our honor to have you at our hotel! We are very sorry that you may not have a wonderful experience because of the air-conditioning problems. In order to be sustainable and save energy, the hotel will keep the indoor temperature at a fixed level. But your preference is already recorded for a better service. Finally, thank you so much for the recognition of the quality of the hotel's service! Looking forward to your visit again! Wish you a happy life!
Wah Man
King Bed
Stayed in May 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on May 25, 2024
Will Lan our front desk supervisor is really helpful during our check-in process, and even upgraded our room to suite for our one night stay in LangBo! We were so pleased with this hotel facility. Will definitely pick Langbo again whenever here for the great service and location to the Taikoo Li and other place of interests. Breakfast spread is really great with a 38 floor view of the city. Perfect stay.
Response from Property: Dear guest, it's our great honor to serve you. Our hotel named CTUUB, which is located on the 38th to 63rd floors of the 249.9-metre-tall WIFC, and is designed by Yang Bangsheng Design Group, one of the world's top ten outstanding Chinese designers. We are very glad to know that you are satisfied with our facilities. Your encouragement and satisfaction motivate us to provide warm and attentive service to our guests. We look forward to your stay again and hope you a wonderful trip in Chengdu!
Guest User
King Bed
Stayed in May 2024
Solo travellers
2 review
3.7/5
Posted on May 30, 2024
The hardware is good but more can be done from service standpoint as well as offerings. Room was hot and while they promptly provided a fan, the noise from the fan greatly lowered the comfort of the room. Welcome fruits did not look fresh and indeed looked like the farthest thing from a 'Welcome'. Minibar drinks included nothing but sugary can drinks that are obviously cheap and mediocre for such an establishment. I found a hair in the notebook left on the side table next to the bed. The hair was still there after staying 5 nights. Breakfast was a complete mess and disaster - coffee machine was down and there was a shortage of milk for a while. Restaurant staff were unapologetic about the situation which is completely baffling. Kudos have to be given to the restaurant manager who apologised profusely and tried to make amends but alas, in the overall scheme of things, it would take so much more to save this sinking ship of a hotel.
Response from Property: Dear guest, hello! We are very honored that you chose CTUUB as your stay, we are very happy to serve you, and we are very sorry that your stay did not meet your expectations. We have reported the air conditioning noise problem you mentioned to the engineering department for repair and update. At the same time, we checked the situation of the welcome fruit and breakfast service, criticized the restaurant and ordered it to correct. Thank you very much for your feedback. We sincerely hope you can stay again and experience different service! Wish you a happy life!
Guest User
King Bed
Stayed in Apr 2024
Business travellers
1 review
4.7/5
Amazing
Posted on May 18, 2024
Big thank you to Jarryd in Concierge who helped me book tickets to the Panda Base before I even got there. He went out of his way to make everything as best as it could be. The hotel is in a great location once you know how to get there, super close to the CBD. Spotless clean and spacious.
Response from Property: Dear guest, we really appreciate that you took the time to write us a wonderful review. It is great that you enjoyed your stay with us, and we appreciate your compliments on the service we have provided; nevertheless, the most grateful part is about services and attention from our staff, We are looking forward to your visit again and start another intimate trip at The Langbo. Best regards.
CE 99
King Bed
Stayed in Apr 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Excellent as always, this is my second time here. First time was upgraded to a suite. This time was given a mansion room. The hotel is excellently located near Taikoo and Chunxi. Beautifully decorated and classy
Response from Property: Dear guest, hello!It's our great honor to serve you. Our hotel named CTUUB, which is located on the 38th to 63rd floors of the 249.9-metre-tall WIFC, and is designed by Yang Bangsheng Design Group, one of the world's top ten outstanding Chinese designers. We are very glad to know that you are satisfied with our hotel. Your encouragement and satisfaction motivate us to provide warm and attentive service to our guests. We look forward to your third-time check-in and hope you a wonderful trip in Chengdu!
Lance Yang
King Bed
Stayed in Jan 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Jan 21, 2024
It is simply a great living experience. In fact, I originally planned to change to W Hotel, but because of the hotel's attentive service, I decided to stay. Hanna and Xiaolan are really considerate, especially Hanna who provided me with very attentive service when I extended my stay. I love Langbo Hotel. If I am lucky enough to return to Chengdu, I will choose this hotel again.
Response from Property: Dear guest, thank you for staying with us and sharing your review here. We are so glad that you had a good time in our hotel. It's a great honor to get your feedback about our collegue great service. All we want is to make you feel just like home from our efforts. Your review is a great encouragement to us. Thanks for your review again, and looking forward to seeing you soon. Have a nice day!
Yuk Wing Virginia
Twin Beds
Stayed in Apr 2023
Family
4 review
4.5/5
Great
Posted on Jun 18, 2023
Staff was attentive & helpful. The hotel is conveniently located. Short walk to Taikoo Li.
Response from Property: Dear guest, thank you for taking the time to share your inspiring review regarding your recent stay with us. We are delighted to have your pertinent suggestion to improve our service,thank you for that and we will continue to strive in delivering quality service. Looking forward to meeting you again soon for another memorable stay experience.
alberto de agostini
King Bed
Stayed in Feb 2022
Couples
1 review
4.7/5
Amazing
Posted on Feb 13, 2022
Hotel is located close to taikoli so it is convenient for good restaurants and shopping. The service is very good, Taylor was very helpful with suggesting restaurants, places to visit and accommodate our requests. One improvement could be on the Breakfast time, it should close at 11 instead than 10.
Response from Property: Dear guest, we really appreciate that you took the time to write us a wonderful review. It is great that you enjoyed your stay with us, and we appreciate your compliments on the facilities we have provided; nevertheless, the most grateful part is about services and attention from our staff, We are looking forward to your visit again and start another intimate trip at The Langbo. Best regards.
Guest User
Twin Beds
Stayed in Sep 2021
Business travellers
8 review
5.0/5
Outstanding
Posted on Sep 16, 2021
The hotel is located in the central of the city with spacious room and great service. Natalia & Taylor are very friendly and helpful.
Response from Property: Dear guest, we really appreciate that you took the time to write us a wonderful review.It is great that you enjoyed your stay with us, and we appreciate your compliments on the facilities we have provided; nevertheless, the most grateful part is about services and attention from our staff - this is exactly what we strive to make it a better place and different from others. We will ensure Natalia & Taylor get a shout out for going the extra mile!We are looking forward to your visit again and start another intimate trip to The Langbo. Best regards.
Guest User
King Bed
Stayed in Oct 2021
Solo travellers
4 review
5.0/5
Outstanding
Posted on Oct 5, 2021
Nice hotel,great location,enthusiastic service of Taylor Ye.
6/12
Response from Property: Dear guest, we really appreciate that you took the time to write us a wonderful review.It is great that you enjoyed your stay with us, and we appreciate your compliments on the facilities we have provided; nevertheless, the most grateful part is about services and attention from our staff, We are looking forward to your visit again and start another intimate trip at The Langbo. Best regards.
Guest User
Twin Beds
Stayed in Jul 2021
Friends
3 review
5.0/5
Outstanding
Posted on Aug 29, 2021
- An elegant hotel with a very nice view of Chengdu’s skyline - comfortable beds, great service - minutes walk from Taikooli - close to a wide selection of eateries and restaurants - Flawless and much recommend! 【动人夜景】
Response from Property: Dear guest, we really appreciate that you took the time to write us a wonderful review.It is great that you enjoyed your stay with us, and we appreciate your compliments on the facilities we have provided; nevertheless, the most grateful part is about services and attention from our staff - this is exactly what we strive to make it a better place and different from others. We are looking forward to your visit again and start another intimate trip to The Langbo. Best regards.
Guest User
Twin Beds
Stayed in Apr 2021
Solo travellers
32 review
4.7/5
Amazing
Posted on Sep 28, 2021
Gorgeous new hotel with a fantastic view overlooking Chengdu. Only improvement is lengthening the breakfast time to 11am please. 10am is way too short for a weekend!!
Response from Property: Dear guest, thank you for taking the time to share your inspiring review regarding your recent stay with us. We are delighted to have your pertinent suggestion to improve our service,thank you for that and we will continue to strive in delivering quality service. Looking forward to meeting you again soon for another memorable stay experience.
Guest User
King Bed
Stayed in Feb 2022
Couples
2 review
5.0/5
Outstanding
Posted on Feb 14, 2022
Taylor Wendy nice service
Response from Property: Dear guest, we really appreciate that you took the time to write us a wonderful review. It is great that you enjoyed your stay with us, and we appreciate your compliments on the services from our staff - this is exactly what we strive to make it a better place and different from others. We will ensure Carol get a shout out for going the extra mile!