"Not great... first room didn't have working air conditioning. Long wait for room change. And a cockroach in the bathroom on the last day. Great... but very well located, though!"

"Clean space, very central, they have breakfast and dinner options, we didn't experience though. The walls are thin, so it could get noisy if you're unlucky, that's the main point to consider. Rooms don't always have windows to street, possibly to indoor patio."

"Good location 5min walk to centre of cuitadella and 2 min walk to the marina. The hotel is a lovely quiet hotel in a quiet location ideal for a chill out. Pool area is very quiet but adequate for the hotel and guests. Pool seems to be busier towards the end of a day but still enough sun beds. We were in a standard room on the 3rd floor, rooms are clean and spacious, shower is lovely. Only negative is that the soundproofing is poor and you can hear toilets flushing and doors in adjacent rooms and rooms above. Breakfast is good plenty choice, it is a cold buffet breakfast with some bacon and scrambled eggs."

"My boyfriend and I had a wonderful time at Ses Talaies. It is a beautiful and peaceful property located close to Ciutadella and gorgeous beaches. It was our first time visiting Menorca, Águeda & Clara went above and beyond with suggestions for the area and helped us make reservations. They were so kind and truly made our stay! We would love to visit again in the future."

"There are cockroaches in the accommodation, but the worst part is the host's response. Here's my comment: Anyway, in Menorca, it's common during the summer season, which combines heat and humidity...it's not specific to this place; it happens all over Menorca. It's important to understand the local customs before visiting. They offer no solution. I have a phobia of these insects. They justify it by saying you have to understand the local customs. Does anyone think that's a reasonable response for a guest who comes to have a pleasant stay? In short, I absolutely do not recommend this accommodation."

"We never got to do the check-in because when we arrived there was nobody to meet us there. The door was closed and no matter how many times we called the telephone number provided on the hotel sign, there was no answer. The hotel has no 24h reception service. This is usually not a problem for us as we have had this in many ocasions, however, usually you are then provided with check-in instructions to acces the hotel. The hotel asks you to provide the time of arrival 24h in advance. We had asked for an early check-in which was denied (no problem, we know it is subject to availability), the hotel told us that they will therefore expect us as from 14:00 onwards. I wrote to the hotel that we would be there after lunch (which in spain is usually after 15:00h) as there was no further question about the time of check-in and the hotel did not mention any inconvinience regarding my info, we did not forward more information. We had been up since 01:00am. When we arrived at 17:00h (so not any strange time, we were not attended. Neither at the property nor vía telephone. We called 33!!!!! times over the time span of 1h 17min. In the meantime we contacted *********** for help, they also tried to contact the property without any response from the property. They then started the process of relocating us and cancelled the booking at this hotel with a refund (the hotel charged us the full stay in advance). We had to be relocated to a more expensive hotel, booking took care of the difference. Our new hotel was fortunately much more beautiful and in a better location. The lady who should have checked us in finally called us back when we were in the middle of the phone call with booking. I asked her to wait and she very rudely responded she doesn't have the time to wait. We had been waiting 2 hours infront of the closed door of her hotel!!! And instead of apologizing she was being rude about it and also saying she has only 4 calls. This is a complete lie. I have all calls on record. There was even a spanish couple who tried to help us by phoning her also and even leaving her a voice message. There was no apology whatsoever. Just rudeness and giving us the feeling she is glad she does not have to deal with us (probably did not suit her time schedule for the day to come and check us in). We are apalled by the treatment we got. I have worked in the hotel industry for nearly 16 years, also in a management position at a 5* hotel. I know exactly how things should work and what is completely unacceptable. Even if the hotel has no 24h reception, there must be someone available at least by phone. A guest could have a serious emergency (health issue) and need assistance. This is a serious issue. We speak spanish as we live in Spain and know what we have to do and who we need to call in case of an emergency. But most foreign tourists don't. This hotel has no sense of customer service at all. The rooms looked nice on *********** and the locstion is not bad. But we would now "

"Room 2 is perfect for the price. The kitchen is well-equipped and the common areas are tidy and clean. The location is central, with everything within a 10-minute walk. There's parking just 3 minutes away. Upon arrival, you don't have to go to reception. I like the fact that it's more independent."

"The hotel is centrally located yet quiet. The facilities are spotless, and the staff is very attentive and friendly. It smells clean from the moment you walk in. The room was perfect, with air conditioning and a private terrace. The breakfast buffet was very good for €15."

"Charming hotel in an exceptional location on a pedestrian street. Parking is available nearby. Breakfast is very basic, and the quality of the products is equally poor. It wouldn't take much effort to offer local products like cheese and a variety of ensaimadas. If you arrive late, there are hardly any items left (bread). A little background music in this lovely house would be a nice touch. Spacious rooms with all amenities. The owner is attentive and very discreet, though he's not always at the hotel."