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"First room had a sewage issue was offered a next room only to find out in the morning the shower didn’t work was offered to use the smelly room I felt they knew both rooms had issues"

"Lovely stay room clean, bed very comfortable. Great view We ate at the Spa restaurant in the evening food was very nice and had breakfast in our room which was also well worth the cost. Reception staff very welcoming."

"The room is relatively small, next to the supermarkets of LIDL and WAITROSE, with free parking. There are no toiletries, bottled water, kettles, etc., and even no hair dryers. The front desk is still very enthusiastic and helpful. The town is very quiet, and the seaside is very British."

"Could not fault the actual room, the pub itself and the staff. Room was squeaky clean, even with a cafetiere. Niggles 1) the ”Roberts” radio had a great tone etc, but needs instructions on how to use it; otherwise as useful as an ashtray on a motorbike! 2) bedside alarm clock was not working... the battery was not properly installed. 3) restaurant opening hours were odd....closed until 8pm? Menu was not inspiring, a little confusing? All in all, a good place to stop-over....although clearly not aiming for the budget-conscious traveller....oh, and the beers were excellent, even with real ale...."

"Excellent room/service/food would highly recommend the hotel great stay"

"Amazing value for money; simple selections of food, compact no frills chalets: could do with a bit of attention to detail with deep cleaning; decent bedding and towels, fantastic and varied entertainment generally throughout the day and late into the evening; most acts are really good. Nice to be able to set up to work remotely in the ballroom during the day and take in the fun that holiday makers are having. The Blue Coats are an engaging team. Drink prices are OK for a setting like this. We are 53 and 58 and on the younger scale of most holiday makers but whatever age, this adult only holiday park delivers quality for money hands down. Bus travels from the road outside the site to Weston Super Mare hourly during the day; beach is just a walk away down the site entrance. Taxi's are affordable if a comfi trip into town is wanted. Can imagine how amazing this establishment will be in summer (and they don't seem to hike the prices to eye watering levels during the warmer months). The range of themed weekday stays (4 days Mon-Fri) and weekend (Fri-Mon) are varied. We need to be in the WSM area for a couple of months - staying at various hotels / establishments, but now we have found Sand Bay, we have chosen to book here for several weeks back to back. For that reason, we have brought our own bedding with us, to personalise our chalet and make it more homely for our extended stay. Reception team are generally welcoming and efficient and Jade the holiday booking team member is ever so helpful. Well done Sand Bay!"

"Convenient location, just off M5 and 10 mins drive from Portishead. Arrived at 7pm and parking was challenging - no bays free outside hotel or in the overflow parking on the edge of the lorry parking. Because of the one way system ended going out and round the roundabout multiple times to try and park. Once I got to the hotel I was told you can park anywhere on site (£5 charge) which would have been very useful to know this in advance. Spacious room. Very odd double bed with two narrow and convex single mattresses under a sheet, very uncomfortable. Ironing board burnt/stained. Some stains on carpet. I didn't visit restaurant/bar area. Not terribly noisy given location. Overpriced at £90 + £5 parking"

"Lovely friendly hotel, after a delayed late flight this stay couldn’t have been more welcome. Great breakfast with plenty of choice. Room was incredible all that you could need was there. Staff were super friendly and helpful. Will definitely stay again."