Sheraton Langfang Chaobai River Hotel

Sheraton Langfang Chaobai River Hotel Reviews

Sheraton Langfang Chaobai River Hotel

Chaobai River New Area industrial zone big small xinzhuang village section jiang Tan road, Dachang, Hebei, 065000, ChinaView Hotel Details
Sheraton Langfang Chaobai River Hotel
Sheraton Langfang Chaobai River HotelSheraton Langfang Chaobai River HotelSheraton Langfang Chaobai River Hotel
Check available rooms for your travel dates
We Price Match
1 night

Guest Reviews of Sheraton Langfang Chaobai River Hotel

8.5/10
668 review
Verified reviews
Location8.7
Amenities8.3
Service8.5
Cleanliness8.7
Filter by:
Sort by:
All reviews(668)
Positive reviews(626)
Reviews with photos/video(95)
Friendly front desk staff(67)
Classy environment(44)
Clean pool(33)
Great swimming pool(33)
Perfect for kids(30)
Has play area for children(17)
Poor air conditioning(13)
Tasty food(9)
Negative reviews(42)
Hatschi_83
Deluxe Double Room
Stayed in Dec 2024
Business traveler
46 review
6.0/10
Posted on Jan 26, 2025
In principle ok to stay, but after seeing the wc at the lobby, quite dirty, specially after closing the door… The breakfast seems to be good, but I am not eating, just having morning coffee and the coffee was just ok. And long waiting at the coffee machine, because there is just one. Unfortunately I had a noisy neighbour and didn’t sleep well due to that, but the bed was comfortable
Response from Property: Dear guest, thank you for staying at Sheraton Langfang Chaobai River Hotel and sharing your experience in our hotel. We are sorry that we were not able to provide you with a satisfactory experience during your recent stay. We are also deeply sorry for the problems with facilities and hygiene. We will feedback to the housekeeping department to ensure that the environment is clean and tidy, and the hygiene problems will no longer affect our commitment to bring outstanding experience to guests. I hope you can stay in our hotel again and give us a chance to make up for it.
Juan Wang Vancouver
Deluxe Double Room
Stayed in Apr 2025
Family
5 review
10/10
Outstanding
Posted on Jun 3, 2025
We booked the hotel twice. Love it. Definitely will book it again. Quiet and clean. Great service. Highly recommended.
Response from Property: 尊敬的賓客您好!衷心感謝您兩次選擇廊坊潮白河喜來登酒店並給予我們如此高度的評價!得知您對我們安靜整潔的環境、優質的服務體驗感到滿意,我們倍感榮幸。您對"一定會再次預訂"的肯定是對我們最大的鼓勵。酒店團隊將繼續秉持"以客為尊"的服務理念,為您打造更完美的入住體驗。衷心期待您的第三次光臨,祝您生活愉快,旅途順心!
Michael & Nici Exploring China and Beyond
Executive Double Room
Stayed in May 2023
Couple
57 review
4.0/10
Posted on Jun 17, 2023
We are loyal supporters of the Marriott Bonvoy Group, especially the Sheraton Brand. Hence we looked forward to our first visit at this hotel. We were politely greeted by the front of house, upon arrival. Luke Liu was polite and greeted us in English, unfortunately not willing or able to add us to WeChat for ease of communication. The Hotel is quite literally in the middle of nowhere, and there are no amenities nearby. Transport to and from the hotel, is extremely costly, and not reliable. Thus, if you are reliant on public transport such as Didi or Taxi, perhaps, strongly reconsider visiting this circluded hotel. The room upon initial impact looked good. The bathtub is spacious and of high quality, however, the hot water was not hot at all. To make matters worse, the bathtub was leaking, and that spoiled the experience. In all honesty, the bed was very comfortable and the bedding was of high quality. The SPA that's advertised on Trip.com is no longer in use (yet, still being advertised). There is a massage service on the second floor, which is operated by a third party. I can strongly recommend this service, the lady was most courteous and professional, and provided a superb service. The Swimming Pool area was utterly disappointing, the "kiddies pool", did not have warm water, not warm enough at least. This area is also not well lit, and the facilities seem ailing. We were on time for dinner, at the Feast Signature Restaurant "Western Style". The food was delicious, the variety was relatively good, considering the ratio of clientele. Dinner and Breakfast, was good, and definitely what you would expect from the Sheraton Brand. Check inn and Check out, was prompt. Although the Restaurant and Independent Spa did not disappoint. I doubt that we will ever return to this branch, it's simple not worth it. Unless you happen to travel to the area for a specific reason, other than staying over at the hotel, don't bother.
6/20
Response from Property: Dear guest, thank you for taking the time to share your hotel experience with us. We are sorry to hear that you did not have a pleasant stay here. We firmly believe that we can better discover our own shortcomings and make timely improvements through the eyes of our guests. Your opinions are very important to us. We have informed our relevant operations colleagues of your feedback as soon as possible. We will do our best to improve our facilities and look forward to welcoming you back again in the near future and providing you with comfortable and unforgettable services. Thank you again for sharing and we look forward to your next visit!
Lay Yong Selin
Deluxe Room (2 Beds)
Stayed in Nov 2023
Business traveler
43 review
8.0/10
Very Good
Posted on Jan 8, 2024
A very short stay only, clean in general.
Response from Property: 尊敬的客人您好,非常感謝您對廊坊潮白河喜來登酒店的好評和喜愛,能為您帶來滿意的服務,我們深感榮幸。我們會繼續努力,為客人留下更温馨的港灣。願您新的一年諸事大吉,期待您的再次光臨。
Alta1982
Deluxe Room (2 Beds)
Stayed in Mar 2023
Solo traveler
18 review
9.5/10
Amazing
Posted on Apr 2, 2023
Very good price for an excellent experience. The location is a bit odd but will become relevant once Dachang develops further. Soft beds and well appointed rooms. Friendly and professional service. Will come back.
Response from Property: 尊敬的賓客您好,感謝您入住廊坊潮白河喜來登酒店,我們很榮幸得知您在我們酒店有段美好的停留,潮白河喜來登酒店位於大廠潮白新城,距北京政府新址直線距離僅10公里,距離環球影城度假區僅20公里,無論您是商務出差還是休閑度假,均可在此盡享温馨的住宿體驗,五一假期即將開啟,酒店限時早鳥套餐已上新,露營燒烤、草莓採摘、航天探索,開啟五一假期之旅!
Anonymous User
Deluxe Double Room
Stayed in Apr 2025
Traveling with friends
10 review
10/10
Outstanding
Posted on May 19, 2025
The chef's cooking skills are very impressive, and every dish is very tasty. The hotel has a special car to pick up from Disney and the subway station, which is very convenient. The staff is very enthusiastic. I personally rate this hotel higher than Sheraton. I even think it would definitely get four stars if it had a bathtub. Thanks to the location of the hotel, the room is super quiet when the windows are closed at night, and you can rest well. This is the hotel with the best value for money and the best feeling in the past two years. I will stay here again next time I go to Disney (˵¯͒〰¯͒˵)
Original TextTranslated by Google
6/7
Response from Property: 尊敬的賓客您好!衷心感謝您為廊坊潮白河喜來登酒店打出五星好評!您的鼓勵是我們持續提升服務品質的最大動力,我們將繼續保持高標準,為每位賓客創造難忘的入住體驗。期待您再次光臨潮白河畔,祝您生活如陽光般燦爛美好!
Guest User
Deluxe Room (2 Beds)
Stayed in Mar 2025
Family
21 review
10/10
Outstanding
Posted on Apr 14, 2025
Beijing issued an orange warning for strong winds on the weekend, so our family of four came here to avoid the strong winds. It is very convenient to drive 19 minutes from home to this hotel. The buffet changed to a "Mexican style" this time, but I still look forward to eating the chef's stewed ribs and lamb ribs next time:) I have been here many times and will come again. Service: Compared with the full house during the holidays, it is more comfortable to stay on weekends. Allen, the guy at the front desk, prepared the room card in advance and checked in very quickly. In order not to go out for dinner or order takeout, we chose a set meal with dinner buffet, which is very suitable. The chef of the restaurant and his team, waiters Apple, Leo, and the big sister wearing reading glasses are still enthusiastic about their work. I secretly looked at their name tags~ Facilities: Although it is not a new hotel, we did not encounter any broken or old facilities. The gym and swimming pool are very good, which is one of the important reasons why our family often comes to this hotel. Hygiene: We have stayed here many times, and the rooms and public areas are quite clean. Environment: There is a park 50 meters away from the hotel, and Peacock City Community is nearby, which is very quiet. It is also very close to Chaobai River.
Original TextTranslated by Google
Response from Property: I'm glad that your family of four spent a comfortable and enjoyable weekend at the Sheraton Chaobai River Hotel. The 19-minute drive is indeed very convenient. Although it's a bit of a pity that I didn't get to eat my favorite chef's stewed ribs and lamb ribs this time, the Mexican flavor is also a good try. I look forward to you eating the delicious food you miss next time you come, and I wish you spend more wonderful time in the hotel!
ENshuangzizuo
Deluxe Room (2 Beds)
Stayed in Mar 2025
Family
24 review
5.5/10
Posted on Apr 6, 2025
This is really the worst five-star hotel I have ever stayed in. The only thing worth affirming is that the room service is very fast. The rest is really only at the same level as express hotels such as Home Inn 7 Days. The toiletries, towels, and bath towels are even worse than others. The dinner buffet is completely inconsistent with the price. There is not even lamb skewers in the barbecue category, only gluten chicken hearts and bacon. There is only capelin on the iron plate. The roast duck is even limited. Don’t ask about seafood. There is only a small amount of tuna, which is also limited. There is no salmon as mentioned in the comments. The drinks are diluted with water. Even these are often out of stock and cannot be replenished in time. You have to queue up for breakfast at 9 o'clock in the morning. There is no reception capacity at all! I checked in at 4 pm and was told that the room was not cleaned. The hotel’s entertainment items basically need to be charged separately. The parking lot is also limited. The wires of the table lamps in the room are tied to the legs of the table, and there is no power supply at all. I really don’t know how the comments are posted. I can only say that this is only once and I will never stay again. There are pictures as evidence.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,衷心感謝您選擇入住潮白河喜來登酒店並分享如此詳盡的反饋。我們對您此次不愉快的入住體驗深表歉意,特別是關於餐飲品質、設施維護和客房清潔時效等方面的問題。您提到的自助餐品類不足、食材限量供應等情況已記錄在案,餐飲團隊將立即核查整改。關於客房電源佈線問題,工程部已着手排查所有房間的電路安全。我們非常重視您對客房服務效率的肯定,這將激勵團隊繼續保持優質服務標準。再次感謝您的直言相告,這幫助我們發現了服務盲區,期待未來能以全新的面貌歡迎您回訪見證我們的改變。
Guest User
Deluxe Double Room
Stayed in Jan 2025
Traveling with friends
18 review
10/10
Outstanding
Posted on Feb 4, 2025
The environment is OK. The hotel is a bit old, but the service is good. Xing Jing at the front desk is very helpful and enthusiastic. I give a good review.
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您入住廊坊潮白河喜來登酒店,並抽出寶貴時間分享您在這裏的入住體驗,我們很榮幸能夠得到您的認可,您的認可會激勵我們的團隊成員更積極熱情的工作。我們也會將您的認可轉達給我們前台同事,讓他知道他幫助您在我們酒店度過了一次愉快的時光。我們會一如既往的保持高水準的服務,旨在為所有賓客帶來賓至如歸的入住體驗。衷心期待您的再次光臨,祝您旅途愉快。
Guest User
Deluxe Double Room
Stayed in Jan 2025
Family
8 review
8.5/10
Very Good
Posted on Feb 2, 2025
Free tickets for 2 adults and 1 child at Fucheng Joy Hot Spring Huishui Park are pretty good. You can spend half a day at the hotel and a day at the hot spring. Facilities: It is quite complete, with a gym and a swimming pool. The swimming pool is not big, the water is not cold, but it is not very clean. It is understandable that it is not warm if it is clean. The dressing room is quite large, with a super large locker. You can change clothes in the dressing room or in the room before going swimming. Environment: The bedding is quite comfortable, the lights in the room are not bright, and the table lamp is OK. The room next to it is super large, with a separate cloakroom and desk partition. There is also a 180-degree super large floor-to-ceiling window.
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您對廊坊潮白河喜來登酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待您的再次光臨,祝旅途愉快!
Guest User
Deluxe Double Room
Stayed in Dec 2024
Couple
4 review
2.5/10
Posted on Feb 1, 2025
A hotel that you absolutely must avoid! I checked into the room on the first day of the Chinese New Year. I just took a shower and found 3 cigarette butts. The smell of cigarettes was very strong, but my hair and body were already wet, so I could only ask the aunt to clean it after washing. After entering the door, there was no apology, just saying that I was too busy today and might not have seen it clearly. It is a bit too outrageous that this situation can meet the standard of a clean room. I called the front desk, and after listening to the whole story, the first time was not to apologize, but just said that the duty manager would call back later. This attitude is really outrageous! The duty manager finally apologized first, and the solution given was to change to the executive floor of the same room type or send breakfast, but we didn’t need either of them (I really didn’t want to take a shower and put on clothes and go up again), and offered a discounted room rate but said no. I was too lazy to argue on Chinese New Year. I smelled a strong smell of sewer in the middle of the night, and the carpet in the room was also dirty. I really avoid thunder, thunder, thunder, thunder! !
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您入住廊坊潮白河喜來登酒店,並分享在我們酒店的住宿體驗。很抱歉在您入住期間遇到了一些不愉快的小插曲,由於假日期間入住率較高,我們的客房服務人員沒有及時打掃乾淨,我們再次向您道歉。我們也會跟客房部的同事強調這一問題,避免類似情況再次發生。再次感謝您對我們工作上的理解,入住期間有任何問題可隨時與我們的賓客服務經理聯繫,我們會高度重視並第一時間為您提供服務。期待您的再次光臨,祝您旅途愉快。
Guest User
Deluxe Double Room
Stayed in Dec 2024
Family
9 review
10/10
Outstanding
Posted on Jan 30, 2025
I am very satisfied with the Spring Festival trip and there are many activities.
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您對廊坊潮白河喜來登酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待您的再次光臨,祝旅途愉快!
wywyzwxx
Deluxe Room (2 Beds)
Stayed in Nov 2024
Family
22 review
6.5/10
Posted on Dec 30, 2024
I feel like I have to comment on something. Is this a five-star Sheraton? But I am really speechless: First of all, parking is difficult. There are parking spaces at the entrance of the hotel, and the number is not bad. We arrived at around 5 pm, which is not too late, but there was no place to park. The security guard asked us to go around to the back of the hotel. We didn’t know the situation. We went around and there was no place to park. We went back to the front of the hotel building. The security guard said that we had to park on the main road behind the building... Then we walked over. It was freezing cold and pitch black... There were many temporary parking spaces in front of the building, but they didn’t allow us to park. They said that there would be a crew tomorrow... But there were clearly cars parked there! I am so angry! If this was Wangfujing, I would not say anything. You have such a big place, and there is no way to park? You don’t plan parking, and let guests drag their luggage for hundreds of meters in the dark... I am speechless! Then we checked in. The hotel didn't have a child fence, which was fine, but the shower was terrible. When the shower was turned on, the water came out from the big gap between the shower and the wall. It felt like the shower would fall off if it was turned on for a while. The shower head was also very strong when it was turned on, and then it immediately became a small stream of water when it was adjusted to hot water... Then the pillows were so high that I felt dizzy after sleeping... The bed was soft... The TV was small... The curtains had big holes... The most speechless thing was the comb provided by the hotel. It was a transparent plastic comb less than 800 years ago... I don't know if there are any hotels that still use it now... I was shocked! The hotel staff were all very nice, and they kept saying sorry to you in a very nice manner... In short, I didn't feel like I was staying in a five-star hotel! It really opened my eyes. The level of Sheraton shocked me! I will not stay there again, nor will I recommend it!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay and your patient comments. The hotel attaches great importance to the problem you mentioned and has reported it to the engineering department and the housekeeping department. We will strengthen the maintenance and updating of equipment to provide customers with a better stay experience. If you encounter any problems during your stay, you can contact us at any time. We will serve you wholeheartedly. Once again, we apologize for not leaving you a satisfactory experience and look forward to regaining your trust with our efforts and changes!
Guest User
Deluxe Double Room
Stayed in Apr 2025
Family
2 review
5.0/10
Posted on May 8, 2025
I thought that a 5-star hotel with high ratings and rankings must be good. The lobby is OK, large and grand, but the rooms are old, the facilities are broken, and the rooms have a peculiar smell and a musty smell. The children's naughty castle is very small and unclean. The TV is small and has snow, the remote control is not working, and the floor-to-ceiling windows are quite large. Overall, I am not satisfied. I will not come again before the renovation.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Sheraton Langfang Chaobai River Hotel and sharing your stay experience in detail. We deeply regret that we were unable to provide you with the quality service you expected this time. We have immediately reported to the engineering, guest room and related departments for comprehensive inspection and rectification of the problems such as insufficient maintenance of room facilities, omissions in cleaning details and poor experience in children's areas, and will accelerate the facility upgrade plan. Each issue you mentioned is an important reference for us to optimize our services. If you are willing to provide further feedback on the details, please contact us so that we can make targeted improvements. I sincerely hope that in the future we will have the opportunity to regain your trust through a new look and more meticulous service. I wish you good health!
emilyyang6631
Deluxe Room (2 Beds)
Stayed in Apr 2025
Family
14 review
7.0/10
Posted on May 5, 2025
The twin beds can be put together, but the service is really bad when there are so many people. The door card has a problem and can't open the door. I called the front desk and they said they would send it up. I waited at the door for nearly 20 minutes. They called again and said they would come down to get it faster. Couldn't they have said that earlier? The small garden opposite the Science and Technology Museum is free to enter after 5:30 these days, but there is a small cute pet park that charges money. I probably won't go here a second time.
Original TextTranslated by Google
Response from Property: 感謝您選擇廊坊潮白河喜來登酒店並分享寶貴反饋!對於門卡故障及前台響應延遲給您帶來的不便,我們深表歉意,已同步團隊強化應急處理流程與服務效率培訓,確保類似問題不再發生。酒店雖開業多年,但始終努力升級設施與服務品質,周邊公園與科技館的免費資源也歡迎您探索。若您願意再給我們一次機會,我們定以更周到、高效的服務為您重塑美好體驗!期待與您重逢~