DoubleTree by Hilton Dubai M Square Hotel & Residences Reviews

Response from Property: Dear Valued Guest, Warm greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences!Thank you for sharing such a wonderful review. We are absolutely delighted to hear that your stay with us was nothing short of amazing, and it means the world to us that you would highly recommend our hotel to others.Your kind words are a testament to the dedication of our team, who strive each day to ensure our guests feel welcomed, comfortable, and truly cared for.It is always heartwarming to know that our efforts have created such a positive impression, and your intention to return is the greatest compliment we could receive. When you visit us again, we will be more than happy to welcome you back with the same warm hospitality and attention to detail that made your stay memorable.Thank you once again for choosing DoubleTree by Hilton Dubai M Square Hotel & Residences. We look forward to hosting you again soon for another exceptional experience.With warm regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

Response from Property: Dear Valued Guest,Warm greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences!Thank you for taking the time to share your experience. We’re absolutely delighted to know that you had such a comfortable and restful stay with us.It’s wonderful to hear that the family room layout suited your needs perfectly and that the bedding provided the comfort you needed to feel fully recharged. Creating a relaxing and spacious environment for our guests is one of our top priorities, and your feedback truly affirms that.We’re so pleased to know you’d love to return—and we’ll be waiting to welcome you back for another memorable stay!Warm regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

Response from Property: Dear Valued Guest,Warm greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences!Thank you so much for taking the time to share your wonderful review. We're truly delighted to hear that you had such a fantastic stay and enjoyed our comfortable rooms, stunning views, delicious offerings, and the attentive service from our team.We’re grateful for your kind words and thrilled that your experience was memorable from check-in to check-out. However, we would like to take this opportunity to clarify that, while we do our best to accommodate all guest needs, our hotel currently does not offer pet-friendly accommodations. We apologize for any confusion this may have caused.That said, we truly appreciate your recommendation and look forward to welcoming you back for another exceptional visit in the near future.Warm regards,Doubletree by Hilton Dubai M Square Hotel and Residences Team

Response from Property: Dear Valued Guest, Warm greetings from Doubletree by Hilton Dubai M Square Hotel and Residences.Thank you for taking a moment of your time in sharing a feedback related to your recent stay with us. We are truly delighted to know that your overall stay experience has been nothing but amazing.Your kind compliments about our breakfast service in particular will serve as a motivation for us to continue aiming for the best as always. Thank you once again and we are looking forward to welcoming you back in the near future. With Warm Regards, Doubletree by Hilton Dubai M Square Hotel and Residences Team

Response from Property: Dear Valued Guest,Warm greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences!Thank you for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed the spacious rooms, delicious food, and convenient location—and that everything about your stay was to your liking.It’s always a pleasure to know we’ve delivered a comfortable and memorable experience. We look forward to welcoming you back again soon for another exceptional visit!Warm regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

Response from Property: Dear Valued Guest, Warm greetings from Doubletree by Hilton Dubai M Square Hotel and Residences. Thank you once again for your wonderful feedback following your recent stay with us. We’re absolutely delighted to hear that you had such a positive experience with us. It’s great to know that you felt at home, especially thanks to our Food and Drinks team – they’ll be thrilled to hear your kind words. We're also glad the room exceeded your expectations and that you found the space, especially the bathroom, comfortable and spacious.It’s a pleasure to hear that you enjoyed the breakfast and that the dining area felt open and relaxed, even during busy periods. We're especially pleased that the half-board option worked well for you and that our team could support your dietary requirements as your comfort and wellbeing are always our top priorities.Your appreciation for our reception and concierge teams means a lot – a smile truly goes a long way, and we’re happy it made a difference in your stay.Lastly, we agree – the location near BurJuman and the city centre is a real plus, and we're glad it added to your experience.Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit!Warm regards,Doubletree by Hilton Dubai M Square Hotel and Residences Team

Response from Property: Dear Valued Guest,Warm greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences!Thank you so much for your continued trust and for taking the time to share your kind feedback. We’re absolutely delighted to know that our central location, cleanliness, and friendly team continue to meet your expectations and contribute to a comfortable stay.It’s always a pleasure to welcome returning guests, and we're truly honoured to be your home away from home in Dubai. Your loyalty means a great deal to us.We look forward to welcoming you back again soon for another exceptional experience.Warm regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

Response from Property: Dear Valued Guest,Warm greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences.Thank you for sharing your positive feedback. We’re thrilled to hear you enjoyed both the comfort of your room and the level of service provided by our team. Your kind words truly mean a lot to us.We’re also glad you found the location convenient, with easy access to the metro station nearby.We look forward to welcoming you back for another excellent stay in the near future!Warm regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

Response from Property: Dear Valued Guest, Warm greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences.Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience you encountered with the condition of your room, particularly the bathroom cleanliness and missing amenities.This is not reflective of our usual housekeeping standards, and we deeply regret that your expectations were not met. Please rest assured that your feedback has been immediately shared with our housekeeping leadership team for thorough review and corrective action.Guest comfort and satisfaction are extremely important to us, and we would welcome the opportunity to restore your confidence in our service. Should your travels bring you back to Dubai, we would be honored to personally ensure a much-improved and seamless stay.Please do not hesitate to reach out to us directly and we would be more than happy to assist.Thank you once again for your valuable feedback.Warm regards,Doubletree by Hilton Dubai M Square Hotel and Residences Team