To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities8.3
Service8.0
Cleanliness8.5
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All reviews(134)
Positive reviews(32)
Reviews with photos/video(4)
Great location(9)
Convenient location(6)
Negative reviews(2)
Guest User
Standard Room
Stayed in Sep 2025
Family
1 review
9.0/10
Great
Posted on Oct 4, 2025
view is perfect Rome is big enough We asked for extra quilt and it’s fast
Mr & Mrs X
Standard Room
Stayed in Sep 2025
Couple
2 review
3.5/10
Posted on Oct 2, 2025
1. Even though car park is identified as private to the hotel, it is subject to separate charge.
2. The room is bare and has hardly any soft touches
3. The shower is dismal with intermittent hot water
4. The wifi was down throughout our stay with multiple excuses given by reception regarding external works /. All wifi is down in the area nonsense.
5. No hand soap in the toilet and hardly any toilet accessories. Just the standard pump shampoo, conditioner and body soap chained to the wall
6. Hair dryer is stone age
7. The safe didn’t work (battery was not replaced)
8. The air conditioning didn’t work
Daniella loves travel
Superior Room with River View
Stayed in Feb 2025
Couple
6 review
10/10
Outstanding
Posted on Mar 24, 2025
Right by the city centre, lovely view. Free access to the spa, and friendly staff :)
AjmerP
Standard Room
Stayed in May 2025
Business traveler
15 review
2.0/10
Posted on Jul 4, 2025
Wouldn't allow me to change date of visit due to sickness, first time this has ever happened?
Guest User
Family Room
Stayed in Jun 2024
Family
12 review
10/10
Outstanding
Posted on Jul 12, 2024
Amazing hotel, perfect location for shopping at the Metro Centre. Fantastic breakfast with good quality ingredients. Also a steam room and swimming pool. The price was really cheap, considering everything on offer. Highly recommended for a short stay.
M53421****
Standard Room
Stayed in Jan 2025
Business traveler
5 review
10/10
Outstanding
Posted on Mar 1, 2025
Good environment & nice location
محمد عمر
Superior Room with River View
Stayed in May 2024
Other
33 review
10/10
Outstanding
Posted on Jun 3, 2024
Nice hotel and good location berkfast english good view swimming pool cl an and suana
AndrewD
Premium Room with River View
Stayed in Mar 2024
Solo traveler
60 review
10/10
Outstanding
Posted on Jun 29, 2024
Nice hotel, friendly and helpful staff
.
Good location for Passport Office and Durham City tourism
Guest User
Superior Room with River View
Stayed in Feb 2024
Couple
1 review
10/10
Outstanding
Posted on Mar 15, 2024
Lovely hotel great location def stay again great price close to all bars and restaurants
Guest User
Superior Room with River View
Stayed in Mar 2024
Solo traveler
1 review
6.5/10
Posted on Apr 4, 2024
No slippers provided, mattress very soft and carpet not clean
JOCELYNC
Standard Room
Stayed in Dec 2022
Traveling with friends
38 review
8.5/10
Very Good
Posted on Jan 8, 2023
Was not my first choice but booked this hotel for my graduation at Durham University since all other hotels are fully booked. The hotel is relatively old but clean and has all the amenities needed (including an iron and the ironing board). Nice and friendly staff at the reception, who kindly assisted with the printing of some documents. Good location because it is within walking distance from the Durham Cathedral and the campus
Guest User
Standard Room
Stayed in Jul 2024
Couple
27 review
10/10
Outstanding
Posted on Aug 6, 2024
great place
sean_huang
Premium Room with River View
Stayed in Jun 2025
Family
24 review
7.5/10
Posted on Jul 19, 2025
You must stay in a newly renovated room. The old room is very bad and not cost-effective.
Original textTranslated by Google
Bijiaoqudenicheng
Standard Room
Stayed in Dec 2024
Booked for others
7 review
10/10
Outstanding
Posted on Feb 2, 2025
The room is big enough, the hotel's surroundings are very good and quiet, there is an ice machine on the floor. Parking is 14 pounds for 24 hours.
Original textTranslated by Google
_M1377107****
Superior Room with River View
Stayed in Sep 2024
Business traveler
15 review
9.0/10
Great
Posted on Oct 7, 2024
The mattress in the king-size bed room is made of two small mattresses, which makes sleeping uncomfortable.