"Overall great experience"

"The environment allowed us to fully experience nature, making the stay itself a healing experience. The children especially loved the campfire in the evening, and our whole family made wonderful memories. However, we initially had trouble finding our assigned room because we didn't receive a check-in text message, but we managed to resolve the issue using the emergency phone. There was one minor drawback and concern, though. Behind the accommodation, there was a large pool of stagnant, greenish, polluted water. Since we were traveling with children, I was a bit worried about whether it might be harmful to their health. If this area were managed or improved, I think it would be an ideal place to enjoy nature!"

"The service was great! One young girl was doing EVERYTHING! But, she was doing a good job! The place was clean.  We had a little problem getting the room door to open. Overall a good experience.  I would stay there again.  We sent you a nice view from our room window... very relaxing!"

"This is a beautifully restored hotel with great rooms, a nice restaurant, and bar. I highly recommended for a quiet getaway."

"extremely disappointed in my recent attempt to stay at the Candlewood Suites in Navasota. I say attempt because I left before staying the first night and asked that my reservation be cancelled. At check in we were assigned room #108. I was staying with my 5 year old son. I got to the room and the TV was not working, I could not watch live TV or connect to the streaming service. I called the front desk and the representative came to my room to attempt to trouble shoot. They were able to get the live tv to work but could not get the casting to work, I asked if they could provide an HDMI cord if they could not resolve the issue, or if they could not resolve if I could switch rooms. My son and I were on vacation and we planned on watching some movies together. They immediately said they were completely booked for the evening but would see if they had a cord. After they left I checked online and at both ******* and the candlewood suites websites rooms showed available, I was extremely frustrated about being lied to, they later said they were booked but people must have cancelled. Even if this was true, they should have checked before immediately saying they were completely booked, I really believe this was a trained response to avoid switching peoples rooms. They said they would be a couple minutes but after a long wait I called the front desk and they said they were busy checking other people in. So I started a shower for my 5 year old son. After the shower started we realized the shampoo was out and had to pull him out and wait again for the front desk. They took about 15 minutes to bring the shampoo, this is something that should have been checked for between guests. In addition, the room is right next to the lobby and I could loudly hear the front desk phone every time I, or anyone else called it, while sitting in the room. We could also hear everyone in the lobby, extremely poor room location. I was extremely unhappy at this time and asked for my reservation to be cancelled. On top of everything they told me they talked to the general manager and since I had already entered the room I would be charged a fee. I had to argue to get it removed. This was absolutely ridiculous. I am incredibly unhappy with Candlewood Suites and will never stay at one of your hotels again. The customer service was absolutely terrible, I never received an apology, only asked to explain my issues. I then had to leave the hotel and book another hotel and drive to at 8PM with my 5 year old soon I was just trying to get to bed at this point. Hotels are booked for vacations and relaxation, this was anything but, an extremely frustrating situation all around."

"When there's an A&M football game, it's next to impossible to find a room at a reasonable price anywhere in the area. Navasota Inn was BY FAR the cheapest option with good reviews. Those reviews were well deserved. I found a lot to admire in the way this hotel is run. It's clean and well maintained. Rooms have a fridge. The pillows were good. The mattress was firmer than my ideal, but fine. The sheets & bedspread were a little scratchy at first, but that feeling went away. They clean the rooms every day, not just after you check out. In summary, this hotel is a great value."