1 / F, building 14, 90 Kaifeng Road, Xiangshan District, Guilin, Guangxi, ChinaView Hotel Details
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Guest Reviews of Guilin Wonful plazal Hotel
9.5/10
Outstanding
2718 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.4
Service9.6
Cleanliness9.6
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All reviews(2718)
Positive reviews(2685)
Reviews with photos/video(738)
Delicious breakfast(377)
Well designed(303)
Friendly front desk staff(261)
Nice bathtub(169)
Good views(93)
Has French windows(52)
Has facilities for children(37)
Negative reviews(33)
Guest User
Executive Double Room
Stayed in Sep 2025
Family
3 review
10/10
Outstanding
Posted on Oct 28, 2025
I really enjoyed this trip — the hotel staff 小李 was super friendly and accommodating.❤️❤️
The hotel environment is also great for a stay — very comfortable and clean throughout.
Response from Property: 尊敬的賓客: 您好!很高興從留言中得知萬福麗柏酒店給您留下的美好印象。細節決定成敗,數不盡的細節服務也許不奢侈,也許不浪漫,也許不感人淚下,但卻點滴入人心頭,最終能使賓客滿意,才是我們最大的成就感與幸福感的來源!我們會努力提高自己的細節服務,感謝您對我們的支持與喜愛,萬福麗柏酒店全體員工,真誠期待您的下次光臨!
Guest User
Superior Room (2 Beds)
Stayed in Jan 2025
Family
5 review
9.5/10
Amazing
Posted on Apr 20, 2025
The hotel is good,but a little far to the city center and attractions
Response from Property: Dear guest: Hello! Thank you very much for taking the time to share your accommodation experience with us. We are pleased to hear your overall recognition of our hotel. Although the hotel is not located in the city center, about 6 kilometers away from the scenic area, we have been striving to provide convenient travel services for our guests. If you plan to stay next time, please inform us in advance of your travel plans, and our staff will be happy to provide you with transportation information or assist you in booking taxis, ride hailing services, and other transportation options. In addition, there are also some unique scenery and experiences around the hotel, such as Nanxi Mountain Park, Shanshui performances, and Zhenpi Rock Site MuseumWe highly value your feedback and look forward to the opportunity to serve you again. We hope that in your future travels, you can still choose our hotel as your destination. Finally, I wish you all the best and a pleasant journey!
118202****
Superior Mother-Child Room
Stayed in Jun 2025
Family
59 review
9.7/10
Amazing
Posted on Jul 4, 2025
This is a pretty well managed hotel with pretty comprehensive amenities. Location is a little off the main town centre but there's a big mall just next to the hotel where you're able to have all the eateries and reasonable shopping.
The reception was warm and efficient and the staffs are friendly.
Response from Property: Dear guest,Greetings! We are extremely grateful for your high praise and detailed feedback about our hotel. We are delighted to know that you satisfied with our management, facilities, and front desk service. Your recognition is also our motivation to continuously improve.Regarding the location of the hotel, we understand that the from the city center can be a consideration for some guests. However, we believe that the large shopping center adjacent to the hotel, with its abundant dining and shopping options, can add and enjoyment to your stay.We will continue to strive to ensure that every staff member provides warm and efficient service, so that every guest can feel the warmth of being home. We look forward to serving you again in the future and hope you can continue to enjoy the comfort and convenience provided by our hotel. Thank you for your support and affection, we wish you a pleasant life!
Guest User
Superior Queen Room
Stayed in Apr 2025
Solo traveler
5 review
10/10
Outstanding
Posted on May 29, 2025
I've extended my stay here because it just perfect for me in Guilin. As I do not need to be in the center of town, this hotel is by far the best option for me! 5* across the board.
Response from Property: 【Elegant environment, high-end enjoyment, five-star recommendation】At first glance, it feels like meeting an old friend. Thank you for choosing stay at our hotel for this trip and sharing your precious stay experience. It has been an honor to spend this time with you~ We will continue to maintain our consistent high quality thank you for your support and affection, hoping to add more joy and emotion to your journey~ Thank you for the encounter, may you have no worries and come with the wind
Guest User
Superior Queen Room
Stayed in Sep 2024
Couple
8 review
9.0/10
Great
Posted on Oct 9, 2024
Located in the outskirts of the city, this hotel presents a great value for money option in Guilin. Overall, the hotel deserves strong mention for the price point and having full facilities expected for a 5 star hotel. The room is large and clean, the hotel is well maintained and the staff are friendly. The only downside is being away from the city center, which during super peak season might be a bother waiting for didi. The breakfast is not great but since the hotel gave it for free, it's an added plus.
Response from Property: Whoa! The hotel knows that there is still a lot of room for improvement. We also look forward to your valuable suggestions, so that we can continue to improve and innovate our service in the future, we will take every question you ask seriously. Shanhai Pass has its own time. I believe we will give you a perfect answer next time we see you
Arkent Nathanael
Superior Room (2 Beds)
Stayed in Feb 2025
Family
17 review
10/10
Outstanding
Posted on Mar 11, 2025
While the location is far from tourist places, this hotel is also located right next to Wanfu Plaza. There are many stores and restaurants nearby (Wide variety too, from traditional chinese restaurants to even western. Bonus point to the japanese and thai restaurant).
The room is quiet, non smoking. View is okay during winter (Too much fog so can't see much). However, the cold mode of the air conditioner wasnt working. So I can't make the room colder (the lowest the room temp has been was 21°C, and thats with the help of the natural air outside!).
Breakfast is okay. Good food, many varieties. Try their Guilin Rice Noodle, it's great! Would I come again? Probably, probably not. But it's a good place for a stay, away from tourist spot.
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and sharing your stay experience in the review. We are very that you are satisfied with the hotel's location, surrounding environment, breakfast and rooms. The hotel is adjacent to Wanfu Square, with a wealth of shopping and dining nearby, making it very convenient for you to enjoy your time. Regarding the air conditioning cooling issue you mentioned, we sincerely apologize for any inconvenience it may have caused you and we will strengthen the daily maintenance of the equipment to avoid similar problems from happening again. Also, if you have any needs during your stay, you can contact our at any time, and we are on duty 24 hours a day to solve your problems. We look forward to providing you with even better service in the future Finally, we wish you a pleasant life and look forward to meeting you again!
Guest User
Superior Room (2 Beds)
Stayed in Jul 2025
Business traveler
8 review
10/10
Outstanding
Posted on Aug 10, 2025
Great Hotel. Very nice staff and great amenities.
Response from Property: Dear Guest,Thank you for your concise yet glowing review! We’re thrilled that our dedicated team and comprehensive amenities made your stay memorable. Whenever you return to Guilin, we’ll be ready to deliver the same warm hospitality and top-tier service. We look forward to welcoming you back soon.
Alicia Winchester
Triple Room
Stayed in Mar 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on Apr 16, 2024
Not the best location but definitely CLEAN and COMFY hotel!! Lobby and room can be rated as 5 star hotel. Receptionist was also very friendly and helpful when we needed their assistance. Overall, it’s a very great experience with this hotel! Recommended to stay here for future trips!
Response from Property: [ French light luxury wind, exquisite slow life, all-round no dead-end cleaning, ingenuity service ] the most beautiful April Day in the world, with the time falling into peace, with spring warm miss. Thank you for your check-in and five-star reviews! Since the opening of the hotel, we have been receiving our VIP guests with warm service and clean and tidy rooms. Thank you for your affirmation of the hotel. The gold and silver awards are not as good as your praise, gold Cups and silver cups are not as good as your reputation. May all the best things in the world happen to you. We look forward to seeing you again
Guest User
Deluxe Room (2 Beds)
Stayed in Feb 2024
Family
18 review
10/10
Outstanding
Posted on Mar 30, 2024
Good location, new, clean and nice.
Plenty of restaurants around. Next to a shopping mall.
The room is huge.
All of us love this hotel
Response from Property: The most beautiful thing in the world is your praise, and the happiest thing is to meet you. Thank you for fate that allowed us to meet in this beautiful city. We also appreciate your support and praise for the Wanfu Liba Hotel. We provide warm rooms, thoughtful service, and full of warmth, hoping to make every guest who comes to the hotel satisfied and comfortable. At the same time, we will continue to work hard and maintain enthusiasm! The Milky Way is brilliant, with a journey of mountains and rivers. Looking forward to creating different warm memories for you next time~
Guest User
Superior Room (2 Beds)
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 21, 2025
petty, safe, clean,service good and polite
Response from Property: 【Elegant environment, all-round cleaning without dead ends, meticulous service】We are delighted that you have chosen to stay at Wanfuhe Hotel for this trip. It is said that mountains are the story of water, clouds are the story of wind, and meeting you is the story of Wanfu Lihe. We sincerely thank you for your choice and praise, and meeting you makes Wanfu Lihe always believe that wonderful things are about to happen. We also hope that our thought and warmth can become a shining star in your wonderful journey, so that you can have more relaxed and pleasant memories~
Anonymous User
Superior Queen Room
Stayed in Jul 2024
Other
8 review
1.0/10
Posted on Sep 28, 2024
The score online appeared quite impressive, yet the reality was a let-down. The male staff member at the reception, along with the supposed supervisors (female), seemed devoid of even the slightest trace of a warm smile when interacting with customers. Their demeanor was akin to that of someone looking down their noses, exuding an air of snobbishness.
When confronted with issues stemming from the hotel's side, they didn't swiftly act to resolve them from the guests' standpoint. Rather, they subjected the guests to repeated rounds of communication, resulting in an experience that was utterly dissatisfying. As for the room cleanliness, it left much to be desired. The only redeeming quality might have been the sound insulation, but even that paled in comparison to the disheartening attitude displayed by the front desk staff.
Response from Property: Dear Sir, Hello. Thank you for choosing Park Inn by Radisson Wanfu Guilin. The hotel deeply regrets your distorted and unfair negative review. You originally booked a family suite for August 15th. After you checked into the family suite, you expressed that you wanted to change to the hotel's basic room type - a superior king bed room. You immediately booked a superior king bed room on Ctrip.com and canceled the family suite at the same time. You made a reservation for a suite, and then changed the room to a superior king room. After changing to room 7015, you stated that you could only stay in a non-smoking room. You were quite satisfied with the family suite just now, but the fact is that you booked a superior king room. There is a huge price difference between a room and a family suite, so the hotel declined you politely. And you strongly expressed that you would stay in a family suite at the price of a superior king bed. After receiving your feedback, the hotel duty manager actively followed up and dealt with it as soon as possible and considered that you were bringing your children. It was already very late at that time. In order to give you a more satisfactory accommodation experience, the hotel has applied to the general manager to upgrade you to a family suite. You are satisfied with the result. We are deeply saddened that you have checked out for more than a month, and now you have made a malicious negative review about the hotel! We hope guests can learn the truth from the hotel’s reply. Thank you again for choosing Park Inn by Radisson Wanfu Guilin and wish you all the best.
Oeko tex samson
Superior Queen Room
Stayed in Nov 2023
Business traveler
68 review
9.5/10
Amazing
Posted on Dec 18, 2023
Very good clean location good big room nice breakfast good lobby easy to dinner and shopping
6/8
Response from Property: [ French luxurious breeze, exquisite and slow life, adjacent to Wanfu Plaza, it's convenient to eat, drink, and have fun. ] Under the clear sky and white clouds, amid the lush greenery, I'm very lucky to meet you in Guilin, where mountains and rivers are the best in the world, we are still a little disappointed that we didn't get all 5 points from you. The hotel knows that there is still a lot of room for improvement, and we look forward to your valuable suggestions, let us continue to improve and innovate our service in the future. We will take every issue you mentioned seriously. At the same time, during your stay in the hotel, any equipment problems in the room you can call the staff at any time, we are on call 24 hours to solve the problem for you! We will continue our efforts to provide you and more guests with better service. Adonis said there is no sadness in spring, I believe it is true, hope to see you next time we will give you a full score
Anwar Chow
Deluxe Room (2 Beds)
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Apr 14, 2024
beside the mall, staff friendly and helpfull. Recomended 👍
Response from Property: Thank you for choosing to stay at the Wonful plazal Hotel for this trip and for recognizing all aspects of the hotel.Your appreciation for us is like a gentle breeze brushing against our face, more gentle than mountains and rivers. We will continue to work hard, maintain our original intention, and mountains and rivers will eventually meet. the Wonful plazal Hotel looks forward to seeing you again next time~
Guest User
Superior Mother-Child Room
Stayed in May 2024
Family
2 review
7.5/10
Posted on Jun 11, 2024
I found hotel was quiet and relaxing.
Response from Property: [ French light luxury wind, delicate slow life ] Hello! Thank you very much for your support of the hotel, did not get your full 5 points of praise, we still feel a little lost, may be the hotel is not done in place, we hope that you can point out the inadequacies when you come next time. We welcome and cherish your comments. At the same time during your stay in the hotel, the room has any equipment problems you can call the waiter, we are on call 24 hours to solve the problem for you! We will continue our efforts to provide you and more guests with better service. Sincerely look forward to your family and Friends Again ~
MrSam
Executive Double Room
Stayed in Dec 2022
Couple
4 review
10/10
Outstanding
Posted on Jan 30, 2023
Wonderful stay at this hotel. Unfortunately, we had to check out early, but the staff was very kind and helpful with everything during the entire stay.
One thing to note is that this hotel seems to specialize in group tour stays, so the hallways were exceptionally loud throughout our entire stay at all hours of the day and night so bring earplugs.
Response from Property: Distinguished Guests: Hello! Thank you for your excellent comments on LAPAIRIE. Your satisfaction is our driving force. Can add a touch of good memories for you in Guilin Happy Time, can let you live comfortable, we are very pleased.Because the spring festival travel is very popular, the hotel is full of rooms.We will continue to uphold the heart to do things, careful service concept, look forward to your visit again to review our progress, I wish you happy every day!