Crowne Plaza Hangzhou Qiantang

Crowne Plaza Hangzhou Qiantang Reviews

Crowne Plaza Hangzhou Qiantang

No. 381, Shangsha Road, Qiantang Area, Qiantang District, Hangzhou, Zhejiang, ChinaView Hotel Details
Crowne Plaza Hangzhou Qiantang
Crowne Plaza Hangzhou QiantangCrowne Plaza Hangzhou QiantangCrowne Plaza Hangzhou Qiantang
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Guest Reviews of Crowne Plaza Hangzhou Qiantang

9.6/10
Excellent
5115 review
Verified reviews
Location9.7
Amenities9.6
Service9.6
Cleanliness9.7
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All reviews(5115)
Positive reviews(5059)
Reviews with photos/video(484)
Friendly front desk staff(699)
Delicious breakfast(227)
Convenient for shopping(138)
Close to metro(133)
Perfect for business trips(123)
Stayed multiple times(68)
Clean pool(63)
Great swimming pool(63)
Negative reviews(56)
Guest User
Superior Double Room
Stayed in Oct 2025
Business traveler
3 review
10/10
Outstanding
Posted on Nov 19, 2025
Room is clean and bed is comfortable. Front desk is friendly and helpful.
Response from Property: 尊敬的賓客，您好！非常感謝您選擇杭州錢塘皇冠假日酒店，並利用您的時間給我們留下您的寶貴意見。很高興看到您對本次入住感到滿意，真誠期待您的再次光臨！酒店總經理--Kathy Ma
Geniola
Superior Double Room
Stayed in Sep 2025
Couple
5 review
9.0/10
Great
Posted on Oct 7, 2025
The location is ideal, very proximate to a metro line, and the service was ok.
Response from Property: Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, General Manager-Kathy Ma
Rob.Dabai.White
Executive Queen Room
Stayed in Dec 2024
Solo traveler
16 review
10/10
Outstanding
Posted on Jan 22, 2025
Great breakfast and wonderful room. Would love more English speaking staff but tgats okay.
Response from Property: Dear guest, Thank you for staying at Crowne Plaza Hangzhou Qiantang and sharing your experience. I just saw that you praised our breakfast. I hope that the various delicacies carefully prepared by the hotel will make your journey more delicious. Your praise is our motivation to move forward. The hotel will continue to improve the quality of service and bring you more pleasant experiences. Thank you again for your love for Crowne Plaza Hangzhou Qiantang. We look forward to your stay again! Hotel General Manager--Kathy Ma
Guest User
Deluxe Double Room
Stayed in Apr 2025
Business traveler
5 review
10/10
Outstanding
Posted on Jun 1, 2025
My stay was excellent. The staff members were very attentive, friendly and communicated in English. They kindly upgraded my room and helped me with my transportation arrangements after check-out. The restaurant and laundry service were also excellent. The hotel facilities are great.
Response from Property: Thank you for your kind feedback. We’re delighted that our team could assist you during your stay and provide a smooth experience from check-in to departure. We hope to welcome you back again soon.Hotel General Manager - Kathy Ma
_WeChat393715****
Superior Room (2 Beds)
Stayed in Sep 2024
Business traveler
10 review
10/10
Outstanding
Posted on Oct 30, 2024
Jim Lv provided outstanding service during my stay! Every interaction was welcoming, and he truly made me feel at home. Thank you, Jim, for making my stay so memorable!
Response from Property: Dear guest, thank you for choosing to stay at Crowne Plaza Hangzhou Qiantang and sharing your stay experience. We are glad to know that you are satisfied with your stay. The Crowne Plaza brand actively creates a new modern business travel experience for guests. We look forward to your new upgraded experience every time you stay. Our professional team is always committed to providing excellent service to ensure that every guest can feel at home. We sincerely look forward to your visit again. Hotel General Manager--Kathy Ma
Guest User
Superior Double Room
Stayed in Sep 2025
Family
1 review
7.5/10
Posted on Oct 7, 2025
Cozy rooms, service was satisfactory.
Response from Property: Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, General Manager-Kathy Ma
Guest User
Superior Double Room
Stayed in Oct 2024
Business traveler
27 review
9.0/10
Great
Posted on Jan 16, 2025
Hotel is nice, clean, nice and comfortable rooms with a nice view. The restaurant is a bit strange, regarding service. Not enough service provided
Response from Property: 尊敬的客人， 感謝您對此次入住進行點評。 我們很高興您對此次入住十分滿意。我們將繼續為您提潔凈空間和舒適客房，關於餐廳服務的反饋也已轉達給相關部門進行改進，我們期待着您的再次惠顧蒞臨！ 酒店經理
Ilia Chuprov yiliya
Superior Double Room
Stayed in Nov 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Dec 6, 2024
Front desk Eric is very good, thank you very much!
Response from Property: Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, General Manager-Kathy Ma
strider_81
Superior Double Room
Stayed in Mar 2025
Business traveler
11 review
10/10
Outstanding
Posted on Apr 9, 2025
excellent location and service
Response from Property: 親愛的客人，感謝您選擇杭州錢塘皇冠假日酒店，我們很高興您對酒店作出的好評和稱讚！相信您已親身體會到酒店位置的便捷，這也正是大多數客人選擇我們酒店的原因之一。您的好評是我們前行的動力，酒店將不斷提高服務質量，帶給你更多驚喜體驗。再次感謝您對杭州錢塘皇冠假日酒店的厚愛，我們期待着你的再次光臨！酒店總經理--Kathy Ma
Guest User
Superior Double Room
Stayed in Mar 2024
Traveling with friends
125 review
10/10
Outstanding
Posted on Apr 5, 2024
A dream of a hotel - again (ive stayed here many times). Its actually a proper Crowne Plaza - spacious, silent rooms, good air con and outstanding customer service staff. Liya and Cherry and the reception manager were, (as they always are), highly professional, friendly and very good at making me feel welcome. This is not easy in a big, busy hotel, but they still do it everytime i stay here. Thank you!!
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza HANGZHOU QIANTANG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza！Hotel Manager
Guest User
Superior Room (2 Beds)
Stayed in Jan 2024
Business traveler
1 review
10/10
Outstanding
Posted on Feb 29, 2024
One of the best hotels I stayed in recent times...very clean and fresh rooms...impeccable....1 min walking from metro...opposite a very nice mall..and mainly the front office team , they make you feel very comfortable especially William ..he was very helpful and professional. Exchanged the currency at the hotel ..was given a very fair rate..I would recommend the guests to get it changed at hotel instead of the airport...William went out of the way to assist in every possible way. I will be visiting Hangzhou again in a few months and will stay at the same hotel...thank you to the full team of crowne plaza for making it a memorable stay including the concierge members .
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza HANGZHOU QIANTANG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
tmacyxq
Superior Double Room
Stayed in May 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Jun 22, 2025
Jet is very good
Response from Property: Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, General Manager-Kathy Ma
Jihaixiansheng
Superior Double Room
Stayed in May 2025
Business traveler
14 review
10/10
Outstanding
Posted on Jun 5, 2025
Frank excellent
Response from Property: Thank you for your kind words about Frank. We're delighted to know he made a positive impression. Looking forward to welcoming you again soon.——Kathy Ma, General Manager
Guest User
Superior Double Room
Stayed in Nov 2023
Business traveler
22 review
9.0/10
Great
Posted on Dec 17, 2023
The hotel has great facilities, but it needs some improvement in some details. #1. Despite it being a 5-star hotel, some hotel receptionist needs an English translation App. #2. Particularly room service food was not well maintained enough (ordered a hamburger, but its buns were not heated.). The hotel's breakfast is great.
Response from Property: Dear Guest,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza HANGZHOU QIANTANG.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Hotel Manager
Moneycar
Superior Double Room
Stayed in Apr 2023
Couple
11 review
10/10
Outstanding
Posted on Jun 4, 2023
The hotel staff are friendly and the hotel was so neat. Location is good with a bit of city view
Response from Property: Hello, thank you very much for your review of Crowne Plaza Hangzhou Longfor. It is an honor to leave you with a wonderful accommodation experience. The hotel will continue to maintain high-quality services and standards, and look forward to your visit again. hotel manager