Starway Hotel (Harbin Xidazhi Street Gongda Branch) Reviews

Excellent! I've been staying here for quite a few days now, and the service has been outstanding. Highly recommend it.

Overall, I was quite satisfied. **Pros:** The soundproofing in the room was excellent; we couldn't hear any noise from other rooms. Our family suite, room 1801, was incredibly spacious, and both the bedding and pillows were very comfortable. The large TV was great, and screen mirroring was very convenient. Breakfast was satisfying. The noodles and wontons, a specialty of Starway, were exceptionally delicious! The melon served at breakfast was incredibly sweet; I had several slices every day! The view from the large window was stunning. **Cons:** Upon arrival after 2 PM on the first day, our room wasn't ready, which made the check-in process a bit slow. The front desk seemed understaffed. The bathroom in suite 1801 was not properly waterproofed; we could clearly hear the sounds of showering from the floor above. However, my friends in other rooms didn't experience this issue, suggesting it might be a specific problem with our suite, 1801. Upon check-in, we noticed there were no towels or bath towels, but they were quickly delivered after a phone call. There was no soap dish. There were no hooks or racks to hang clothes and towels in the shower area. The conditioner came in sachets and was oddly placed in the drawer with the toothbrushes and toothpaste, not in the shower area. I initially thought no conditioner was provided. This seemed quite illogical.

The rooms were clean, the service was excellent, and the location was very convenient. The overall environment was also spotless and comfortable. This hotel chain will definitely be our top choice for family vacations again. Absolutely fantastic!

The room was exceptionally clean, the service was excellent, there was a wide variety for breakfast, and the night view was stunning.

The room had a comfortable layout, and the location was fantastic, being very close to the subway station. The breakfast spread was excellent and plentiful! I totally forgot to take photos of the room, but I did manage to get a few shots of the breakfast.

I was thoroughly satisfied with my stay! When I was looking for hotels near Harbin High-Speed Rail Station, many reviews for other properties mentioned small rooms. This hotel, however, immediately stood out for its generous space. Considering my daughter needed a place to do her homework, the room we booked was perfect. It featured a long, integrated countertop that served as both a spacious desk and shelving, which was incredibly practical and stylish. The hotel was clearly renovated in 2023; there was no lingering 'new build' scent, and all the facilities were sparkling new. The smart toilet even flushed automatically, a convenient and hygienic touch. The shower had excellent water pressure, making for a truly refreshing experience. Location-wise, it couldn't be better. A subway station is right at the doorstep, and it's just one stop to Harbin Institute of Technology. I also appreciated the unique architectural style of the subway station itself. Cleanliness was impeccable. The housekeeping staff (Ayi) cleaned our room daily, replenished essentials like toilet paper, and we received complimentary bottled water and drinks every day. I particularly loved the natural wood decor, which created a very comfortable and aesthetically pleasing ambiance. The staff were exceptional. The front desk personnel were incredibly welcoming and helpful, and even the cleaning staff greeted us warmly, adding a lovely personal touch to our stay. In summary, I was highly impressed with both the hotel's environment and its wonderful team! I wholeheartedly recommend this fantastic hotel to everyone and hope my review serves as a helpful guide for your booking.

I found my experience to be just okay. There are only two elevators, which led to long wait times, and they were frequently shared with cleaning staff. While sharing with housekeeping was somewhat understandable, what I found completely unacceptable – and a first for me – was them using the guest elevators to transport trash. The surrounding area consists mostly of old buildings, and tourist attractions are a bit of a distance away. However, taxis are readily available and quite convenient. Be aware that drivers here can be quite aggressive, and locals sometimes come across as a bit brusque. I'd highly recommend using ride-hailing services; my experiences with those were consistently excellent.

The room was incredibly spacious and spotless, perfect for families with children. As all rooms are on higher floors, you get to enjoy a stunning night view of Harbin. Definitely try the Xingcheng Noodles for breakfast; they were absolutely delicious!

Extremely satisfied with my stay. The room layout was incredibly practical, and the large windows made it feel bright and airy. It's conveniently located near the subway, with Harbin Institute of Technology just a short walk away. There are plenty of dining options nearby, and they even offer robot delivery for food.

Had a fantastic stay! The hotel boasts an excellent location with very convenient transportation. The rooms were spotlessly clean, well-appointed, and comfortable, with good sound insulation. The staff provided warm and attentive service, and they were proactive in addressing any concerns. Breakfast was varied and delicious. Overall cleanliness was excellent, and it offers great value for money. I would definitely choose to stay here again on my next trip. Highly recommend!

This was my second time staying here, and the service maintained its high standard. I requested water from the front desk multiple times, and they promptly sent a robot to deliver it each time – a truly impressive touch. Furthermore, the cleanliness was excellent, and the facilities were new. Highly recommended!

The room was spacious with a practical layout, very comfortable and spotlessly clean. Breakfast was delicious. The hotel boasts an excellent location, right by the lively Xidazhi Street. The subway station is incredibly close, just a one or two-minute walk away. During the off-peak season, it offered excellent value for money.

The hotel was incredibly thoughtful. As students staying for a major exam, they assigned us to a perfect floor that was quiet and comfortable. They also let us know it was conveniently located near the restaurant, making breakfast very easy for us. The entire floor was designated for exam takers, with special signs posted, and our room door also had a 'Student Room' sticker that read: 'Kindly keep voices down, please do not disturb students preparing for exams.' The staff's service was exceptionally caring, and their attitude was excellent! The front desk even offered small gifts to exam takers. Such a thoughtful and heartwarming gesture.

Extremely satisfied with my stay! The overall experience was fantastic. The location is great – it's conveniently close to the metro, and a taxi to Central Street cost less than 10 yuan. Breakfast was also excellent, with a wide variety of options.