167 Hai Bà Trưng, District 3, Ho Chi Minh City, VietnamView Hotel Details
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Guest Reviews of Novotel Saigon Centre
9.0/10
Great
326 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities8.7
Service9.0
Cleanliness9.1
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All reviews(326)
Positive reviews(322)
Reviews with photos/video(70)
Delicious breakfast(36)
Located downtown(22)
Perfect for business trips(12)
Clean pool(12)
Great swimming pool(12)
Convenient for shopping(12)
Small room size(9)
Tasty coffee(5)
Negative reviews(4)
Anita5528
Executive King Room
Stayed in Sep 2025
Business traveler
17 review
9.5/10
Amazing
Posted on Oct 17, 2025
Good location, good business hotel - staff are really friendly. Restaurant, pub and coffee - all within walking distance - Good choice if you are looking for simple, clean, convenient and not so pricey hotel
Response from Property: Dear Sir/Madam,Thank you for sharing your experience regarding your recent stay at Novotel Saigon Centre.We are thrilled to know that you had a positive experience with us. I am sure that this feedback will inspire our team and motivate us to continuously enhance the quality of our services. We look forward to the opportunity to welcome you back to our hotel in the near future.Warmest Regards,Khuu Ngoc Que Anh (Ms.)Assistant Guest Experience Manager
daitauchoi
Superior King Room
Stayed in Aug 2025
Business traveler
21 review
10/10
Outstanding
Posted on Sep 27, 2025
Convenient location and the hotel staff are helpful. Breakfast is good with many choices, specially you can order cappuccino for free.
My room is new and big. Sound proof is ok, I actually don’t hear any noise when I am in the room.
6/10
Response from Property: Dear Daitauchoi,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us, and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager
KevinChewKW
Superior Twin Room
Stayed in Jul 2025
Business traveler
10 review
6.0/10
Posted on Aug 14, 2025
The hotel appeared tired from all these years of operation. An upgrade to the whole building is definitely needed. There’s a kind of old smell through out the hotel.
Not likely to stay there again until changes are done.
Response from Property: Dear KevinChewKW,Thank you for taking the time to tell us about your experience at the Novotel Saigon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to serve you better in the near future better.Sincerely,Vu ThaiGeneral Manager
SIM JENN FENG
Superior King Room
Stayed in Jul 2025
Business traveler
18 review
10/10
Outstanding
Posted on Aug 7, 2025
Strategic location for business meetings. Easy to travel around. Breakfast and swimming pool are nice.
Response from Property: Dear SIM JENN FENG,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us, and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager
Anonymous User
Superior King Room
Stayed in Jun 2025
Business traveler
4 review
9.0/10
Great
Posted on Jul 26, 2025
Being a business traveller; it was my 1st time to be given a disabled room. The whole layout is customised to special needs and definitely not for business traveller.
Hotel staff should be tactful and ask the guest before allocation.
Upon discovering myself since I am not new to Novotel saigon, I requested for a room change. However, staff asked me if I had used the room. If I had, change is not permitted.
To make it even memorable, they start to charge when I asked for more water. Their complementary water are delivered in glass bottle (recycleable) and it wasnt even plastic bottle.
Response from Property: Dear Sir/Madam,Thank you for taking the time to tell us about your experience at the Novotel Saigon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and we hope that you will give us the opportunity to serve you better in the near future better.Sincerely,Vu ThaiGeneral Manager
MSeow
Superior King Room
Stayed in May 2025
Family
26 review
7.5/10
Posted on Jun 9, 2025
Suitable for business travelers, the rooftop bar is nice. Located near to post office.
Response from Property: Dear MSeow,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager
Guest User
Superior King Room
Stayed in Feb 2025
Business traveler
4 review
10/10
Outstanding
Posted on May 1, 2025
I love my experience in this hotel since everyday they will clean your room! Very modern! Love it!
Response from Property: Dear Sir/Madam,We very much appreciate your comments regarding your stay at Novotel Saigon Centre.It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vu ThaiGeneral Manager
Guest User
Superior King Room
Stayed in Jul 2025
Business traveler
2 review
8.0/10
Very Good
Posted on Sep 5, 2025
Nice hotel in good location. Clean and quiet. Breakfast got quite some varieties and food is good.
Response from Property: Dear Sir/Madam,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Vu ThaiGeneral Manager
Michael
Executive King Room
Stayed in Dec 2024
Solo traveler
8 review
10/10
Outstanding
Posted on Jan 19, 2025
Great service and friendly staff. At the time of booking, I wasn’t aware that I had an executive floor room which the check in agent informed me includes breakfast and access to the lounge. That was a pleasant surprise as the breakfast was quite extensive with great coffees made to order from the coffee cart.
The hotel is centrally located and as I like walking, I was able to reach the Norte Dane, mall and opera house on foot in fact, I walked to the bitexco tower as well. Going the other direction, I walked to the zoo and next door museum too.
The room amenities were great with tea, water and coffee. Spa toiletries included body lotion.
I believe a highlands coffee shop is being renovated on the lobby floor and there is a restaurant and bar.
Overall I thought this was a great choice at this price point and would recommend.
6/12
Response from Property: Dear Michael,
We are very grateful for your comments regarding your stay at Novotel Saigon Centre.
Any positive feedback brings joy to us. I am sure that this feedback will be a source of encouragement to our entire team as we strive to continuously improve the quality of our services.
Thank you once again for sharing your thoughts and we hope to have the opportunity to welcome you back soon and have many more wonderful experiences with us.
Best regards,
Thai Phuoc Vu
General Manager
_M1353930****
Superior King Room
Stayed in Dec 2024
Solo traveler
17 review
10/10
Outstanding
Posted on Jan 27, 2025
The environment was great and it was spotlessly clean. The location is also excellent, conveniently close to Japan Street. Overall, a very pleasant experience.
Original textTranslated by Google
Response from Property: Dear Valued Guest,We are very grateful for taking the time to review and share your experience at Novotel Saigon Centre.We hope to have the opportunity to welcome you back soon and have many more wonderful experiences with us.Best regards,Thai Phuoc VuGeneral Manager
Guest User
Superior King Room
Stayed in May 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jul 8, 2025
I travel alone for a business trip and a meeting. The room is excellent, friendly, and clean. I got on the 5th floor. Breakfast was great, with a wide range of choices and appealing options. I recommend Novotel Saingon Center Hotel for your stay in HCMC.
Response from Property: Dear Sir/Madam,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us, and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager
Guest User
Superior King Room
Stayed in Oct 2024
Family
13 review
10/10
Outstanding
Posted on Dec 1, 2024
Loved the location as near the cities area.
Got baby pool too
The front office staffs are helpful and friendly.
Overall, we loved our stayed here..
Response from Property: Dear Corinne,We very much appreciate your comments regarding your stay at Novotel Saigon Centre.It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vu ThaiGeneral Manager
Adonis2208
Superior King Room
Stayed in Apr 2025
Couple
16 review
9.5/10
Amazing
Posted on Jul 30, 2025
2nd stay in the hotel, location is perfect and the room are spacious. My go-to hotel in Saigon
Response from Property: Dear Adonis2208,Thank you for giving us an opportunity to welcome you back to Novotel Saigon Centre for your recent stay! It is a great pride for us to once again bring unforgettable experiences to you.Your kind words mean a lot to us, and we are grateful for your compliments.Thank you once again for choosing our Novotel Saigon Centre, we look forward to welcoming you back many times in the near future.Warmest Regards,Vu ThaiGeneral Manager
109327****
Superior King Room
Stayed in Apr 2025
Business traveler
24 review
10/10
Outstanding
Posted on Aug 13, 2025
Excellent service. The location is also very convenient for dining, shopping, and exploring.
Original textTranslated by Google
Response from Property: Dear Sir/Madam,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us, and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager
CHIN FU JEN
Superior King Room
Stayed in Mar 2025
Couple
5 review
8.0/10
Very Good
Posted on Apr 14, 2025
The mattress wasn't very comfortable. Overall, it was acceptable, but it didn't quite meet the international standards I was expecting.
Original textTranslated by Google
Response from Property: Dear CHIN FU JEN,Thank you for sharing your experience of your recent stay at Novotel Saigon Centre.We are thrilled to hear that you enjoyed your stay with us.We take all feedback seriously, and we appreciate your comment about the mattress. We do apologize for any inconvenience this may have caused and want to assure you that we will look into this matter further to ensure that it can be better in the future.Your kind words mean a lot to us, and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager