Yuzhou Hotel

Yuzhou Hotel Reviews

Yuzhou Hotel

No. 58 Jiangbei Huizhou Avenue Huicheng District, Huicheng District, Huizhou, Guangdong, 516003, ChinaView Hotel Details
Yuzhou Hotel
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Guest Reviews of Yuzhou Hotel

9.4/10
Outstanding
813 review
Verified reviews
Location9.5
Amenities9.3
Service9.4
Cleanliness9.4
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All reviews(813)
Positive reviews(786)
Reviews with photos/video(146)
Delicious breakfast(75)
Large rooms(68)
Garden view(50)
Friendly front desk staff(47)
Tasty restaurant(33)
Perfect for kids(26)
Has facilities for children(18)
Family activities available(17)
Negative reviews(26)
Guest User
Business 2-bedroom And 1-living Room Suite
Stayed in Apr 2025
Family
10 review
6.0/10
Posted on May 7, 2025
I book the business suite for two nights with two rooms and one sitting room, but i was surprised that when i check in, inside the room don't have a fridge even though in our booking confirmation clearly stated have, secondly the TV in the sitting room is not working .after i call to the front counter they arrange the small fridge and changed the TV, but the staff is so rude, he just use his card to open my door, honestly they should check the facilities before give to another guest, one more thing i can't accept is they allowed anyone go up to the floor of guest rooms, delivery guy or others, i not feel comfortable and safe , cos it seems you are living in a place without and security control.
Response from Property: 尊敬的客人,您好!非常感謝您抽出時間反饋此次入住體驗,未能達到您的預期,我們深感歉意。您的反饋是我們改進的方向,我們已第一時間針對服務細節進行復盤與整改,後續會加強員工培訓,優化服務流程,避免類似問題再次發生。希望未來有機會能重新為您提供更優質的服務,彌補此次遺憾,也歡迎您隨時聯繫我們溝通具體建議,祝您生活愉快!
Guest User
Deluxe Double Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 6, 2025
Convenient location to convention centre
Response from Property: 尊敬的賓客“ 您好! 很高興您喜歡我們的位置!酒店周邊環境優美,鬧中取靜,既能享受便利,又能感受寧靜。期待您的再次光臨!”
Guest User
Family Friendly Room (2 Beds)
Stayed in Feb 2025
Solo traveler
2 review
10/10
Outstanding
Posted on May 17, 2025
Very good
Response from Property: 尊敬的賓客,非常感謝您的入住,用寶貴的時間與我們分享您的入住體驗,早晨有氧運動可到周邊公園北湖公園、市政府公園地理位置優越。非常榮幸得到您的喜愛,感謝您對酒店的認可!期待再次光臨,祝旅途愉快!
LVX
Light Luxury Queen Room
Stayed in Oct 2024
Solo traveler
6 review
8.5/10
Very Good
Posted on Dec 1, 2024
Good good
Response from Property: Dear guest, hello. Thank you for your stay and review. Thank you very much for giving this fair evaluation. We will strive to do better and welcome you to visit our hotel again next time
Tuoniao987
Standard Single Room
Stayed in Mar 2025
Business traveler
5 review
10/10
Outstanding
Posted on Apr 9, 2025
This stay was a great experience! The front desk service was warm and thoughtful, and the check-in was fast and efficient. The room was clean and tidy, the bedding was soft and comfortable, and I had a good sleep. The bathroom facilities are complete and there is a steady supply of hot water. The location is excellent, with many delicious restaurants and attractions nearby and convenient transportation. The breakfast has a wide variety and tastes good. Very cost-effective, I will come again next time!
Original textTranslated by Google
Response from Property: “Thank you for your overall praise for our hotel! Your satisfaction is our greatest motivation. We will continue to work hard to provide each guest with a better accommodation experience. Looking forward to your visit again!
Yunzhixiaoxing
Family Friendly Room (2 Beds)
Stayed in Mar 2025
Family
28 review
10/10
Outstanding
Posted on Apr 5, 2025
The parent-child room we booked this time was very large, and the children were very surprised and happy when they entered the room. The room is very large, bright and clean, and the projection is also a favorite of the children. The room is fully equipped, and the toilet and shower room are designed separately, which is quite satisfactory. The shower head also has a very big spray, and there is also a large bathtub in the room. I look forward to staying here again next time I come to Huizhou.
Original textTranslated by Google
Response from Property: “Thank you for your overall praise for our hotel! Your satisfaction is our greatest motivation. We will continue to work hard to provide each guest with a better accommodation experience. Looking forward to your visit again!
M674771****
Deluxe Room (Bathtub)
Stayed in Mar 2025
Other
5 review
3.2/10
Posted on Apr 2, 2025
The room facilities are old. There is also 🪳 in the room
Original textTranslated by Google
Response from Property: Dear guest, we are very sorry for the poor stay experience you had. The appearance of cockroaches is a serious mistake in our room cleaning and disinfection work. A comprehensive deep cleaning and professional pest control have been arranged. We hope to have the opportunity to make up for the regrets and look forward to your next visit for inspection.
Dwco
Deluxe Double Room
Stayed in Nov 2024
Couple
11 review
3.5/10
Posted on Dec 22, 2024
The hot water faucet is basically dripping, but when the cold water faucet is turned on, a lot of water flows directly onto the clothes! Very bad stay!
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
M440454****
Business 2-bedroom And 1-living Room Suite
Stayed in Oct 2024
Family
2 review
2.0/10
Posted on Nov 17, 2024
It's called a garden suite, but the windows of both rooms are blocked. The smell is a bit strong, the equipment is old, and there is dust under the refrigerator.
Original textTranslated by Google
Response from Property: Dear guest: Hello, first of all, thank you very much for your stay and comments! Thank you for your valuable comments. There is a sky garden on the 3rd floor of our hotel, which is very suitable for staying there quietly. We will immediately convey the room odor and hygiene problems you reported to the relevant departments for timely rectification, and will strengthen the hotel's sanitary environment and service quality. We are very sorry for the bad stay experience you have this time. Please give us a chance to apologize. If you come here next time, I hope you can book this hotel again and look forward to visiting us again!
_CFT010000002145****
Standard Double Room
Stayed in Sep 2024
Family
1 review
2.0/10
Posted on Oct 3, 2024
Garbage garbage garbage, super garbage. The hygiene conditions were extremely poor, with the previous guest's underwear still in the shower room. It's so disgusting. There is no so-called cleanliness or hygiene at all. I hope that those who are planning to stay or book here will cancel their stay immediately after seeing this review. If you can save as many people as possible, then save as many people as possible. Every word of the comment is true!
Original textTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for your stay and comments. Thank you for your feedback. During your stay, it was the National Day holiday and the hotel was fully booked. There were many tourists. The room attendants may have made mistakes in their rush to clean the room. Please forgive us for any shortcomings. We will immediately convey your feedback to the relevant departments for timely rectification, and will strengthen the hotel's sanitary environment and service quality. We are very sorry for the bad stay experience this time. I hope you can give us a chance to change. Please believe that we will do better and better. I wish you a happy life!
_ZFB208800250423****
Light Luxury 2-bed Room
Stayed in Sep 2024
Family
3 review
5.5/10
Posted on Oct 2, 2024
The elevator is very strange. You have to go to the 4th floor, walk up a slope, and then reach the floor. At the end of each floor is a safety door that can be opened at any time. There is a fire ladder below, which means that people below can climb up at any time. It is average in terms of safety. The corridor already had a stuffy smell, and the room had an even more stuffy and moldy smell. It was very uncomfortable. The hair dryer in the bathroom is even more speechless. You have to press the button by hand to make the air come out, and the wind is very weak and not warm. I pressed the switch for half an hour to blow my hair, and my hands were sore, but my hair was still not dry.
Original textTranslated by Google
Response from Property: Dear guests: Hello, thank you very much for your stay and comments! Thank you for your valuable suggestions. During your stay, it was the National Day holiday and the hotel was fully booked with many tourists. Please forgive us for any deficiencies. We will strengthen the improvement of the hotel's hardware and software facilities and service quality. The hotel will regularly maintain and upgrade the room environment, equipment and public area facilities to ensure that you have a more comfortable and clean environment. I hope you will have a brand new experience next time you visit and look forward to seeing you again!
Anonymous User
Light Luxury 2-bed Room
Stayed in Jul 2024
Family
3 review
10/10
Outstanding
Posted on Aug 14, 2024
The location is excellent. Knowing that we were bringing children to stay, we arranged for an upgrade. There was a small problem at the beginning, but the front desk and room attendants handled it in a timely manner. The price/performance ratio was very high and it was worth staying.
Original textTranslated by Google
Response from Property: 親愛的顧客 您好!真誠感謝您對我們的認可,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!
M59650****
Deluxe Double Room
Stayed in Dec 2024
Family
5 review
5.0/10
Posted on Jan 31, 2025
The hotel includes breakfast. I got there at 9:15 in the morning and there were only plates left. I waited for more than 10 minutes and a plate of noodles was snatched up before I even walked over. Too bad.
Original textTranslated by Google
Response from Property: Dear guest: Thank you for your review of the hotel! We sincerely apologize for your experience during your stay at our hotel. The hotel front desk is open 24 hours a day. If you have any questions during your stay, please contact us to solve them. During your stay, it was the Spring Festival holiday and the hotel was fully booked, so there were many tourists. Please forgive us for any shortcomings. Once again, we sincerely apologize to you and we will inform the relevant departments of our opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
wongwk1122
Business 2-bedroom And 1-living Room Suite
Stayed in May 2024
Traveling with friends
48 review
7.0/10
Posted on Jun 16, 2024
The hotel has a convenient location, good front desk service, and coffee to entertain guests. The suite rooms are large and each room has a bathroom, which is convenient. There are not many types of breakfast, but I am full and satisfied overall.
Original textTranslated by Google
Response from Property: Dear guest: Thank you very much for your recognition of the hotel's front desk service and room environment. We are grateful for your support. Our breakfast is a Chinese and Western buffet with more than 20 categories. We will make adjustments to your comments and suggestions and try our best to accommodate them. We will make more variety for breakfast and we look forward to your coming again to review our progress.
Anonymous User
Light Luxury Queen Room
Stayed in Aug 2024
Business traveler
11 review
5.0/10
Posted on Sep 12, 2024
The room is very damp and the facilities are old
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your stay and your valuable comments. We apologize for the inconvenience caused to you. There have been typhoons and heavy rains recently, and some rooms have become damp. We have now ventilated and dehumidified the rooms and are also doing regular maintenance. Your opinions and suggestions are our valuable assets, and we will strengthen our routine inspections of the rooms in the future. We sincerely apologize again and look forward to your stay again.