Electra Kefalonia Hotel & Spa

"Just had the most relaxing facial and massage ,my sister in law . Antonia and amila was wonderful. Feel so refreshed 100% recommend"

Emelisse Nature Resort

"Hotel is positioned on a beautiful part of the island. The grounds are lush and pool is great. We loved everything here as far as the environment, views, amenities and our room, but the service was quite poor specially with the front desk. Our room was directly by the pool, and two nights in a row live music was playing at the pool restaurant until 11pm, which is great if you are there enjoying it, but not when you have a small child and trying to put them to bed. The next day when I told the front desk member that the music was very loud in our room and we were unable to sleep he just said yes we can play music until 11. When I pushed further and asked if we could be moved the answer was no. And that was that. I was stunned at this terrible customer service. I appreciate the hotel was fully booked but a simple gesture, an apology or sympathy would have gone a long way."

Louis Apostolata Island Resort

"We booked a two-week stay at this hotel and, while there were a few pleasant moments, overall the experience did not reflect the standards expected of a five-star establishment. On our first day, we dined at the poolside restaurant, which was very disappointing. My toasted sandwich was poorly presented, while my husband’s club sandwich contained chewy, unpleasant chicken that was clearly not fresh. The chips were cold and undercooked, making the €18 cost difficult to justify. Later, I ordered a mojito at the bar which was made incorrectly with gin instead of rum. Despite the mistake, I was still charged €12 for a drink that bore no resemblance to what I had ordered. Our room was reasonably comfortable and the sea view was lovely. However, the bathroom was dated and in need of some refurbishment. Housekeeping was inconsistent throughout our stay: while the bed was made and bins emptied, little else was cleaned. Surfaces were left untouched, and on one occasion our room had still not been serviced by 2pm, which prompted us to complain. The main disappointment during our stay was the food. Across the two weeks, the choice was extremely limited, with the fruit offering almost exclusively melon and desserts very restricted. Unlike other hotels of similar rating, there was no variety or sense of abundance, which made mealtimes uninspiring. By the second week, we chose to dine out most evenings, at our own expense, simply to enjoy a better standard of food. Other aspects were also frustrating. Towels could only be exchanged at reception, which meant climbing a large number of stairs (despite a single lift being available). On our second attempt to change towels, we were told there were none available. Reception service was also unfriendly; one member of staff in particular came across as stern and unwelcoming. When we asked if we could swap our included evening meal on one day (as we would be out from early morning) for a lunch on our final day instead, the request was refused. This seemed inflexible and unaccommodating. In the restaurant, service was inconsistent. One waiter was particularly discourteous, often giving guests disapproving looks and only beginning to smile towards the very end of our stay. On a positive note, the evening bar was exceptional. The staff there were welcoming, attentive, and genuinely eager to please. The female bar manager in particular stood out — she went above and beyond for guests, was exceptionally friendly, and made fantastic cocktails. Her professionalism and warmth were a real highlight of our stay. In summary, while the location and sea view were enjoyable and the evening bar staff provided an excellent service, the overall experience was let down by poor food quality, limited choice, inconsistent cleaning, and unfriendly service elsewhere. For a hotel presenting itself as five-star, it fell far short of expectations, and we left feeling disappointed."

F Zeen Kefalonia

"Wasnt so clean."

Casaly Hotel & Spa

"Amazing. Best hotel we've ever stayed in. Staff was absolutely excellent. Treated like royalty. Breakfast wonderful. Evening dinner sublime. Upgraded room. Nothing was too much trouble for the staff. Would give 10 stars for a 5 night stay. Just amazing and will stay at Casaly again. Doing a fantastic job and see you all soon. Xxx"

Thalassa Boutique Hotel - Adults Only

"Beautiful hotel in a very scenic location. The facilities are excellent and so was the breakfast. Very friendly staff as well."

Kefalonia Grand

"Nice staff in perfect location. Very good brakfast. Position very nice."

Marina Bay Aparthotel