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"The hotel is more like a bed and breakfast, but there’s nothing wrong with that as long as it’s advertised as such. A warning for less able clients - all the rooms are on the 1st / 2nd / 3rd floor and there isn’t a lift. If you can’t use stairs or lift a suitcase, here isn’t for you. The en-suite in our room wasn’t the cleanest. When we arrived, the bin hadn’t been replaced. There was also a really strong smell of urine every time we entered the room - even after housekeeping had been. The drain for the shower was very slow, so every time we showered, the tray filled with water. All that said, the service was lovely. The staff were helpful - especially the staff member who works the breakfast service. There was also another staff member on our last day who gave us travel information because there were no trains from Kew that day."

"This was a great find as we are visiting Kew Gardens. Would recommend highly. Bedroom was very good with a very comfortable bed. Pleasant staff especially Alicia at Reception. Nothing was too much trouble at all. We will definitely be coming back soon."

"The location is excellent but the flat we had needs some refurbishing. Bathroom doors couldn’t be closed properly, cupboard doors were loose, the microwave handle was also broken. The most importantly it was really tiny compared to the impression we’ve got from the photos posted on the internet."

"The location of the hotel is not far from the kew bridge. The road is under construction at the door. The house is built on the left side of the hotel. There are restaurants to eat, etc., and there is gairl coffee, which is quite convenient. The hotel itself has a consistent style, breakfast is still more, the room is large, the overall business trip is more suitable, that is, the summer holiday is not beautiful."

"Very good, very comfortable experience, especially good Hygiene: OK Environment: Good Service: OK, because the room is cold, the heater was added in time Facilities: Very good, but the space is relatively small, it is a very cost-effective hotel in London"

"Hotel is good in very good location, I would just suggest that the board leading into the hotel should be Quite visible and big so people can see, it could be confusing sometimes as you lose your way, our stay was pleasant I would recommend this hotel ."

"20min walk to the tube, bus-stop outside. Good cafe across the road. Local supermarket next door. Well furnished and new style kitchen and room and bathroom. Balcony. Heated towel rack. Small gym, Laundry and dryer self-disposable detergent, however requires coins to operate. Overall restful stay"

"Because of the positive reviews, I chose to stay at this place. The location is a 20-minute walk from the subway station, which is not too bad. The hotel is also not far from the airport and the subway line is rather convenient. However, I had to wait for 20 minutes when checking in, and parking required an additional fee. The price was not particularly cheap either. There weren't many amenities nearby. This place might be suitable for business trips, but overall, it's just an average chain hotel."

"Nice. Friendly and helpful staff Good location for walk into Richmond and for the train station to other places"