"La Borieux service"

"Eddlewood is a lovely guesthouse with bright, clean, comfortable rooms, a great location (good and easily found on-street parking, too) and a great host. This was my second stay, made all the more welcoming when greeted by name. Not suitable if unable to do stairs, though."

"The low point of my uncomfortable week at this hotel was witnessing the Thai owner ignore a fire alarm and turn her back on concerned guests. The alarm went off after 11pm on 30 September, we guests gathered in the main hall ready to evacuate. The owner came out, turned off the alarm at the panel stating it was room 3. Her only reaction was to stick her head around the corner and sniff the air. She then announced that room 3 must be smoking, and without making any further attempts to check on the safety of room 3 or any possible fire, made to return to her staff quarters. We guests all clamoured with concerns, asking her to at least knock on room 3's door in case they had for example fallen asleep with a cigarette. The owner completely ignored us and went back ot her quarters. It was left to one of the guests to knock on Room 3's door and ask about their wellbeing. Appalling negligence of fire safety and I left the next day to move to a different hotel as I no longer felt safe. This was after putting up with more than a week of erratic and indifferent housekeeping (I don't think they changed my bedding once), a bowl-shaped bed ineffectively propped up with a sheet of plywood, worn-out pilly bedding and threadbare towels, unfriendly staff whose English is not great, and the paper-thin wall between my room and next room's bathroom - I could hear absolutely everything, and I mean EVERYTHING, it was as if they were using the toilet in my room. The only pros here are the convenience for the town centre and Wool Week events, and the breakfasts were good."

"Nice enough hotel had a ample room overlooking a small bay. Hotel was very quiet not many other guests due to time off year, sone restoration works ongoing at time. Quaint way off checking in, you had to phone for receptionist to come by and check you in, but it works."

"Took my Girlfriend for a meal recently, and was allocated an 8.30pm slot despite the place being fairly deserted when we arrived early at 8.10pm on the off chance they’d take us early which they did. Upon ordering drinks & our food as we were just finishing our starter (about 8.50pm) my mobile starts ringing, who’s phoning me in the middle of my date you ask? Yes it’s the Lerwick Hotel, asking why I haven’t turned up for my 8.30 booking, and this is me sitting in their dining room! The incompetence is staggering and ruined the whole vibe of our date. Needless to say a half hearted apology and some waffle about a table booked for someone else didn’t cut mustard, and we never even got as much as a complimentary drink for the embarrassment as I told the server that I was just that. The food was ok, nothing tremendous I might add, but would I go back, not sure I would. Also to end things off the lad taking our payment couldn’t work out the half of £64.50, I rest my case…generally very disappointing experience."

"Great location in the middle of Lerwick. Helpful and welcoming hosts, again on our second visit. Room 2 spacious and well furnished. Good breakfast in a lovely room"

"Location environment service is very good, nothing to say! The interior style is relatively old, but the sanitary condition is very good and the stay is very comfortable. The hotel's breakfast is very rich and delicious, and dinner is very convenient. Outside the window is the sea and the island opposite. The other side of the hotel is a hiking area. It is also very convenient to visit museums and shopping."