Thistle London Heathrow Terminal 5 Reviews

Response from Property: Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.Kind RegardsSergejGuest Relation Team Member

Response from Property: Thank you for your feedback,We’re delighted to hear you found our location convenient for Terminal 5 and that you enjoyed the cleanliness and service during your stay. It's especially great to know our team made you feel welcome.We truly appreciate your kind words and look forward to welcoming you back in the future.Kind Regards,SergejGuest Relation Team Member

Response from Property: Dear Joanne,Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind RegardsSergejGuest Relation Team Member

Response from Property: Dear Paul,Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind RegardsSergejGuest Relation Team Member

Response from Property: Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind RegardsSergejGuest Relation Team Member

Response from Property: Thank you for your feedback. We're so glad to hear you found our team welcoming and helpful, and that you appreciated the cleanliness of the rooms. We also appreciate your comments about the decor, and we’re continuously looking for ways to improve and update our facilities. It’s great to know that the location was convenient for your trip to Terminal 5. We hope to welcome you again soon,Kind Regards,SergejGuest Relation Team Member

Response from Property: Dear Martin,Thank you for taking the time to share your experience with us.We’re truly sorry to hear that the lack of a lift caused inconvenience during your stay and we regret that this aspect of your visit did not meet your expectations.Our team is always happy to assist with luggage whenever needed — and I apologise if this wasn’t clearly communicated during your arrival.We’re glad to hear that aside from this, you found it to be a good overnight stay, and we hope we might have the opportunity to welcome you back in the future and make your experience as comfortable as possible.Kind Regards,SergejGuest Relation Team Member

Response from Property: Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind RegardsSergejGuest Relation Team Member

Response from Property: Thank you so much for your feedback regarding your recent stay with us at  Thistle London Heathrow T5.We’re delighted to hear that you found the hotel clean and tidy, and especially pleased that our team made a great impression.We’re truly sorry that noise from the nearby aircraft impacted your rest. We’ll be reviewing your comments with our team to see where improvements can be made, particularly around insulation or providing options for lighter sleepers.I do hope that you give us another opportunity to showcase our hospitality. It would be our pleasure to welcome you back to our hotel.Yours sincerelySergejGuest Relation Team Member

Response from Property: Dear Gary John,Thank you so much for your feedback regarding your recent stay with us at  Thistle London Heathrow T5.We’re so pleased to hear you enjoyed our location next to Terminal 5 and had the chance to relax in our restaurant and sports bar. We hope to welcome you back soon for another great stay.Kind Regards,SergejGuest Relation Team Member

Response from Property: Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotel convenient for easy transport to the Airport . We are delighted that the team were helpful, friendly and delivered great service. We do hope to welcome you back to the hotel again in the future. Kind Regards Mechelle Guest Relations Team Member

Response from Property: Thank you for taking the time to leave such a detailed review — we really appreciate your feedback and are delighted to hear this was your second stay with us!We’re glad you found the location convenient for the airport and that you enjoyed the comfortable bed, views over the runway, and overall value for your stay. It’s great to know everything went smoothly ahead of your flight.It is our guest's valued comments, based on their individual experience, that assist us in continuallyimproving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards Mechelle Guest Relations Team Member

Response from Property: Dear Godulead,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet expectations. We sincerely apologize and will certainly look into these areas.We also appreciate your comments about the signage, as we’re always looking to improve the guest experience. Unfortunately, the hotel does not have a lift, however, we do train all team members to assist guests with their luggage. The hotel does have rooms on the ground and first floor and we are happy to allocate rooms on these floors upon request. We are working with our partners to ensure that this information is provided at the time of booking. I would very much like to assure you that your comments are truly valuable to us. It is only through our guest's valued comments, based on their individual experience, such as your own, that assist us in continually improving our service standards and quality of product.I do hope that you give us another opportunity to showcase our hospitality. It would be our pleasure to welcome you back to our hotel.Yours sincerelySergejGuest Relation Team Member