Macau Cotai 5-star Hotels

The room was spacious, new, and decorated in an ocean theme, exuding luxury yet elegance – perfect for photos, as shown. The bed, bathroom, and tea bar amenities were excellent, and I appreciated not needing an adapter for charging, with USB ports readily available. The minibar included a complimentary drink, a standard offering at Grand Lisboa Hotels, with no extra charge. The room layout was well-designed and practical; the luggage area had two stands, ideal for couples or families. We requested a smoking room, and it did have a smoke smell, but when we called room service, they immediately brought a high-powered air purifier. Keeping it on significantly alleviated most of the odor. The sky garden on the third floor was very picturesque. It was a shame we missed the afternoon 'Alice in Wonderland' themed performance and interactive session. Breakfast was crowded, and the Chinese options were decent, but the Western desserts and various teas were superb. Getting to the 'three people' area (referring to the main tourist area perhaps) was a bit far on foot, requiring a taxi. However, Wynn Palace was only a 10-minute walk away. Compared to that main area, this hotel has the New Yaohan department store and a large supermarket nearby. Stocking up on food, drinks, and daily necessities here was incomparably cheaper than in the main tourist spots, which is incredibly convenient for families with children and couples on a budget. Next to the supermarket, the Grand Lisboa Palace Food Court offers 'Wing Kee Beef Offal' and a delicious, generously portioned pork chop bun shop, along with Cantonese BBQ and Southeast Asian cuisine. It felt a bit cheaper than the Venetian Food Court, and it was spacious, less crowded, and peaceful. We booked one night because the room rate was cheap, and overall, it offered great value for money. It's perfect for combining with another hotel in Macau to enrich your travel experience and ease your wallet. Highly recommended! Almost forgot to mention, there's a local culture and history exhibition on the third floor called 'Lisboa: A Story of Macau,' which is definitely worth a visit! For most people, it's more worthwhile than the Picasso exhibition. 😎

Above normal 5 star service. From check in to check out all staff are very friendly. Staff always think of customer point. When arriving the hotel staff at the drop off point has suggested to sent the luggage to our room but we wanted to bring the luggage up to the room ourself ( don’t need to wait for the luggage in the room) When doing the check in and after getting the room key , another staff has suggested to sent our luggages to our room and clearly explain why they want to help to sent out luggages to the room. Time receiving the luggage’s very fast. In the check out day , has called for the luggages to sent for deposit. Staff Ricky is very friendly and love to communicate to customers. Well done for his good service. Thanks for making my boss and wife wedding anniversary memorable.

For this trip to Macau, I once again chose the Grand Hyatt Macau. Everything had been fine until an unpleasant incident occurred after we checked out. After checking out on Friday, we received a call from the hotel on Saturday afternoon, claiming we had consumed a can of Red Bull from the room's mini-bar. We were completely baffled, as we never touched anything in the mini-bar. The customer service representative said they would double-check. They called back a second time, suggesting we might have consumed a Red Bull and then replaced it with one we bought outside, implying it was a different version from their original stock. This made us even more perplexed. Throughout our five-day stay, the only thing we put in the mini-bar was a 'Cha Pai' drink we bought outside to chill. The Cha Pai drink was in a plastic bottle, and we placed it in the upper compartment of the mini-bar to chill, never even touching the drink compartment below. I'd really like to ask your housekeeping department: aren't these claims completely baseless? Their final solution was to waive the Red Bull charge, but the problem is we never touched it in the first place, so how can something be 'waived' if it was never incurred? It's absolutely infuriating; I'm being put in a position where my clear explanation seems to carry no weight.

Let's start with the positives: the facilities are quite new, and breakfast was decent, especially considering the price point in Macau. Now for the downsides. As other reviews have mentioned, I found the check-in process to be incredibly slow; it took half an hour, even though I was checking in late at night. The front desk initially claimed there were no standard rooms available and tried to assign me an accessible room. After I declined, they 'magically' found a regular room. I truly don't understand their reasoning for this. On the second morning, around 10 AM, after returning from breakfast, my room key card had stopped working. I had to wait quite a while for a new one to be delivered, which disrupted my plans for going out at noon. I complained about the service quality, and they offered a fruit platter as compensation. In summary, if you're not in a rush and aren't overly sensitive to service issues, you might consider this hotel. The overall value for money is acceptable.

First thank you to the receptionist (Pan/Fan) for a free upgrade to a suite, and for a complimentary wine to celebrate my birthday, and to the (2) bellman 1st one who sang for me and the other who assisted me on the way to my suite. Also big thank you to Niraj Jung (the R.A) for making my room and my birthday a little extra :) I appreciate the decorations and it really made me so happy. Thank You Broadway Macau for a well spend staycation, truly a great choice to relax and celebrate my birthday with you. I will definitely comeback again. ✨✨✨⭐️⭐️

The public areas were impeccably clean, with constant mopping and cleaning, which was particularly noticeable and appreciated during the rainy days we experienced. The supermarket, pharmacy, and jewelry shops located downstairs were incredibly convenient. It’s fantastic for families with children, as you don't need to step outside the hotel to access everything. The breakfast buffet offered a wide array of options, and the kids thoroughly enjoyed it. The room was fully stocked with everything one could need for snacks and beverages, and the toiletries provided were comprehensive and well-thought-out. The only minor drawback was the location; it felt a little off the beaten path, and the immediate surroundings outside the hotel weren't particularly bustling. However, it was a short walk to The Parisian and The Londoner. We would definitely choose this hotel again in the future! One regret was that the 'Figure 8' Ferris Wheel was closed due to a typhoon warning and rain.

First time staying here, the check in process was very smooth. All the staff were very polite and helpful, especially Ceci and Becca thanks for your service and complimentary anniversary cake. Our room is not big but very comfortable, I like the colourful design everything looks fresh and new. Andaz hotel also very generous, providing complimentary minibar and snacks. The only drawback is no direct shuttle from hotel to HZMB or pier, so you need to transfer again with minibus at galaxy or if you don't mind maybe just walk about 10-15 minutes. But overall we are very satisfied and enjoyed our stay here, definitely recommended.

Four Seasons truly lives up to its reputation as a classic luxury hotel. The facilities and environment are impeccable. The outdoor pool downstairs is fantastic, and the service is exceptionally thoughtful. Especially when traveling with children, the hotel's extra bed was incredibly accommodating, which really earned our full appreciation. The location is also superb, making it extremely convenient for shopping and getting around.

I had a wonderful stay at The Londoner Grand in Macau. The staff went above and beyond to make our visit special — they upgraded our room for free and even surprised my mum with a complimentary birthday cake, which was such a thoughtful touch. The hotel environment is elegant, peaceful, and beautifully maintained. Everything was spotless, from the lobby to the room, and the overall atmosphere felt luxurious yet comfortable. The location is also perfect — very convenient with direct access to shops, restaurants, and nearby attractions. Overall, it was a fantastic experience from start to finish. Highly recommend The Londoner Grand for anyone visiting Macau, whether for a family trip, celebration, or a relaxing getaway.

It's very clean and big. Also very convenient to see major attractions. My kids really enjoyed well in the swimming pool and water park. Food court and many restaurants were easily accessible. Overall very good stay.