Hotels in Cotai, Macau

The location is key, with a nice surrounding area and a bus stop nearby offering routes to various places. It's an established star-rated hotel; the grand and luxurious lobby clearly shows its former glory. The price was acceptable for the summer holiday period. Room facilities and amenities were well-maintained, the bedding was clean and tidy, and the service was good. The breakfast area was also pleasant, with a sufficient variety of Chinese and Western options, and the food was decent. Staff frequently patrolled, promptly refilling items when they ran low. Staying for two nights, it was a satisfying holiday experience.

We'd like to start by thanking Lisa_Y once again for her kind and attentive help with our booking questions during our stay at Studio City Macau — the same wonderful support we received during the Shenzhen leg of our trip. That said, we ran into the same ”perks” terminology issue we experienced in Shenzhen. The benefits provided by the hotel as standard and the perks provided separately by Trip.com weren't clearly distinguished, so once again we had to double-check at check-in which items actually applied. As mentioned before, we believe this really needs to be clarified between Trip.com and the hotel in advance. The water park, however, was truly top-notch. It was the absolute highlight of our time with the kids, and honestly good enough that we'd happily come back to Macau just for it again. One small downside was that, despite booking a non-smoking room, there was a noticeable smell in the room. Aside from that, though, we were overall very satisfied with our stay, and it made for a wonderful trip with the children.

This hotel is amazing, I'm super satisfied! It's so convenient for concerts, just cross the road and you're at the Galaxy. Getting a taxi or car is easy too! Most importantly, the room was very clean and comfortable. The TV was a bit small, but I don't really watch it anyway, so no big deal. The service was also great; the front desk staff were all very polite and dedicated! I'll definitely stay here again next time!!! And Lay's concert was the absolute best! 👍👍👍

The room was very spacious, which I really liked! It was also quite convenient to get to The Venetian and Galaxy on foot. There's a bus stop right outside, which is great for getting around. Taxis were a bit hard to come by; the front desk managed to call one for me once, but the second time there were no cars available, so I had to use Uber myself. There are many convenience stores downstairs, which is very handy. The room Wi-Fi was genuinely terrible, and the signal was bad. A lot of people checked in after 3 PM, and going down in the elevator during busy times also meant a long wait. That's about it; otherwise, for the price, it was decent.

Overall, I had an excellent stay at this hotel. The facilities are magnificent, the room was very comfortable, and the service was remarkable for the vast majority of my stay. I truly enjoyed the experience and, in many respects, the establishment deserves its five-star reputation. However, I do want to mention an important point for future guests regarding the hotel's transportation service. On the night of the fireworks, the hotel transported us to old Macau. We naturally assumed we could also use the hotel's transportation to return after the event. However, upon returning, we learned that the buses were reserved for VIP guests and that we couldn't board. Therefore, I recommend that future guests clearly check with the hotel, before departing, if the offered transportation also includes the return journey and if it is accessible to all guests or only to VIP guests. This information was not clear to us, and we ended up having to arrange our own transportation to get back to the hotel. I can perfectly understand that a bus might be full or that the hotel has a particular policy for certain guests. What was most disappointing was how the situation was handled. A staff member spoke to us very abruptly and raised their voice, even though we were simply trying to understand how to get back to the hotel. I reported the situation to the hotel upon my return. I was listened to, but unfortunately, no one contacted me the next day to follow up or simply acknowledge what had happened. It's a shame, because apart from this incident, my stay was truly excellent. A simple gesture of attention or a follow-up from management would probably have completely changed my impression of this situation. Despite everything, I still have a very good overall impression of the hotel and the quality of its facilities. I just hope that the round-trip transportation service will be explained more clearly to future guests and that this type of situation will be handled better in the future.

Exterior: As shown in figures 1 and 2, this room type offers a direct view of the Eiffel Tower. Transportation: After landing at the airport, just follow the signs for hotel shuttles, and you'll find the Studio City shuttle at position 1, which is very convenient (Figure 7). When you reach W Macau - Studio City, it's the second stop, and there are signs. Service: Although there was a minor hiccup during our stay, the hotel team actively and positively resolved it, demonstrating high professionalism. Upon learning it was our honeymoon, they sent us cake and red wine. Dining: We chose in-room dining for both dinner and breakfast. It was very convenient and perfect for a vacation. The food was delicious, and the prices were very reasonable. Tips: Check-in at 3 PM is very busy, and you might have to wait in line. You might consider checking in a bit later. I arrived at noon, checked in, and then just waited to pick up the room card in the afternoon.

Exceeded my expectations! I came to Macau for the WTT Champions Series table tennis tournament, and Grand Lisboa Palace was the closest hotel to the East Asian Games Dome. The room was huge and new, and the whole building smelled wonderfully of L'Occitane. The bed was super comfortable, the shower space was generous, and the dual shower heads were a nice touch. I didn't have high hopes for breakfast, but the Chinese restaurant was excellent and I ate very well every day. There was a slight hiccup during check-in, but it actually showed how dedicated and responsible the staff were. I blame the platform for not allowing me to edit the guest details and for not providing the correct hotel account information. I would definitely consider staying at Grand Lisboa Palace again on future trips to Macau!

The room was nice, not big, but had all the necessary facilities. Housekeeping was also very good. The L'Occitane miniatures were a nice touch. The hotel front desk service process was quite long, and I had to wait a while. The luggage staff were also just chatting together. Also, don't bother with breakfast; it's not worth it. The selection is limited, and the management isn't great; it's quite chaotic. The coffee shops connected to the hotel's mall are good. Bloom, Cotiz, and Momokawa all have their own unique charm, worth visiting one by one. There's also a Cotiz-partnered Yee Shun Dairy Company Double-Skin Milk in the middle that's delicious. Remember to use the discount vouchers provided by the hotel. The hotel also provided Wynn Palace cable car tickets, which was very good and practical. Transportation is just okay. Taxis are scarce, but there's a taxi stand right outside where you can directly get a cab, and Macau drivers are generally quite friendly. There's a bus stop downstairs, and you can take the MT4 to many places. For the return trip, you have to walk about 5 minutes to the bus stop across the street. If I come to Macau again for a game or concert, I probably wouldn't choose this hotel. I'd consider a place more in the city center with more taxi options.

This is my fourth time staying at Wynn Palace, and I keep choosing it because the Wynn Palace team is incredibly dedicated and attentive to guests' needs; every single team member is exceptionally friendly. During check-in, Mr. Terry Ng Ka Wah assisted me. Not only was he polite and efficient throughout the process, but what truly surprised me was that he remembered me at check-out, even greeting me warmly and proactively. This level of thoughtfulness and professionalism, truly putting guests at the heart of their service, made me feel incredibly valued and warm inside. Beyond Terry's excellent service, the entire hotel's facilities maintenance and cleanliness remain at an exceptionally high standard. From room tidiness to the smallest details in public areas, everything reflects the meticulousness expected of a five-star luxury hotel. Each time I return here, I genuinely experience that relaxing, 'home away from home' feeling. Thanks to Terry and the Wynn Palace team for yet another perfect stay. This is precisely why I keep coming back. I'm already looking forward to my next visit!

The hotel is super cute, with photo opportunities everywhere. My kids absolutely loved the breakfast included, and it was delicious! The service was also excellent. However, there were a few downsides: we only got our room at 4 PM, and it's a 10-minute exposed walk from the light rail station. The hotel's restaurant closed too early in the evening, leaving no other dining options besides a single cha chaan teng (Hong Kong-style cafe). On a positive note, the apple candy from blooom is super tasty and affordable – highly recommend it!