Room Mate Collection Alba, Madrid Reviews

Response from Property: Dear guest,We are truly sorry for the inconvenience you experienced during your stay.From the moment your concern was reported, both our reception and housekeeping teams actively searched for your towel and immediately contacted our laundry service to investigate the matter. Additionally, our management team attempted to reach you via email to follow up and offer assistance, but unfortunately, we did not receive any response.We understand how upsetting this situation must have been and deeply regret that it affected your experience with us. Please rest assured that we take such matters very seriously and remain committed to resolving them with care and transparency.Kind regards,Bárbara SoriaCoordinator

Response from Property: Dear guest,Thank you so much for your lovely review!We’re thrilled to hear that our reception team was able to assist you with an upgraded room—it’s always a pleasure to go the extra mile for our guests. We're glad you appreciated the cozy balcony and the Dyson hair dryer, and it’s wonderful to know that our central location made your stay even more convenient.We sincerely hope to welcome you back soon—your home away from home in Madrid awaits!Regards,Bárbara SoriaCoordinator

Response from Property: Dear Su Chern, Thank you for sharing your experience with us!We are so glad to hear that you enjoyed a smooth check-in, a clean and comfortable room, and our convenient location surrounded by great restaurants. It is also great to know the room provided enough space for your luggage and a quiet stay.And we couldn’t agree more—Kala’s Greek yogurt is a real treat!Your feedback means a lot to us, and we are so happy everything met your expectations. We hope to have the pleasure of welcoming you back very soon!Best regards, Esther Marquina Llorca - Front Desk Agent

Response from Property: Dear guest,Thank you for taking the time to share your experience with us. We’re glad to hear that you found our location convenient for exploring the city, with easy access to both major attractions and public transportation. We’re sorry to learn that the room size and limited water provision did not fully meet your expectations. Your feedback is very important to us.We truly value your comments and hope to have the opportunity to welcome you again, offering an even more comfortable stay.Regards,Bárbara SoriaCoordinator

Response from Property: Dear guest, Thank you so much for your kind review! We are delighted to hear that you enjoyed our location, the overall atmosphere of the hotel, and found the breakfast to be good value. It is also wonderful to know that our front desk team made a positive impression — we’ll be sure to pass on your compliments!We are sorry for the mix-up with the room types. That is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention. We will make sure to look into this to avoid similar issues in the future.We hope to have the pleasure of welcoming you back soon!Best regards, Esther Marquina Llorca - Room Mate Collection Alba

Response from Property: Dear guest,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your spacious room, the beautiful view from the window, and our convenient location. It’s also great to know that our English-speaking staff and fitness facilities contributed to making your stay even more enjoyable.Your kind words truly mean a lot to us, and we’re so pleased that you had such a satisfying experience. We hope to welcome you back very soon for another memorable stay!Warm regards,Bárbara SoriaCoordinator

Response from Property: Dear eddiehappy,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our excellent location and the vibrant neighborhood. It’s great to know that you found the nearby attractions and restaurants convenient. We hope to welcome you back soon!Regards,Bárbara SoriaCoordinator

Response from Property: Dear guest,Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed our superb location and found the room ambiance stylish. Our team takes pride in maintaining cleanliness and ensuring all amenities are functional. Marcos is indeed a valuable member of our staff, and we appreciate your kind words. We look forward to welcoming you back on your next visit to Madrid! Regards,Bárbara SoriaCoordinator

Response from Property: Dear User,Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our location, the cleanliness of the rooms, and the good service. We apologize that the gym facilities did not meet your expectations. We appreciate your feedback and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back and provide you with an even better experience.Regards,Bárbara SoriaCoordinator

Response from Property: Dear Guest,Thank you for your feedback. We’re glad to hear that you found the room clean and appreciated the powerful hairdryer, as well as our convenient location.Your comments are valuable to us, and we hope to welcome you back for an even better experience in the future.Best regards,Bárbara SoriaCoordinator

Response from Property: Dear Guest,Thank you for your positive feedback! We are delighted to hear that you enjoyed your experience with us and found our hotel's location convenient.We hope to welcome you back soon for another great stay.Best regards,Bárbara SoriaCoordinator

Response from Property: Dear Draghignazzo,Thank you for sharing your feedback! I’m delighted to hear that you had a better-than-expected night’s sleep during your stay. While I understand that the price may have been a bit high, I’m glad to know that overall, you left satisfied.Thank you for staying with us, and we hope to welcome you back soon! Regards,Bárbara SoriaCoordinator