"First i want to review on booking experience. I was so pissed off with Trip.com booking. I entered 3 adults upon search & result showed an option of 3 occupancy room with full-board package for 2 adult. There is option for full-board 3 adults however since the first option was cheaper i was thinking to arrange my own for the additional 1 adult boat transfer & not require the meal package. It was shocking that when i reached the check in office it is mandatory to pay for the 3rd adult boat n meal package to the resort. My question here WHY trip.com put the option for 2 adult knowing the resort does not allow the 3rd person to check in??? This is a scammm for me because i entered 3 adults requirement at the first place for the booking. Both resort & trip.com are not synchronise with the information. Now going to resort stay experience: The resort staff were all great & the service was also on point. However, the condition of the resort was so below my expectation. I paid RM 700+ per night & i don’t feel worth it. Everything was super outdated & worn off. Especially the bathroom. The floors were cracked open & was swarming with bugs & insects & some people might get allergic to them. The bedroom is self was okay & comfy. Also food-wise, they served a lot of seafood & didn’t ask if anyone was allergic or not which one of us is. For RM 700 per night i expected it is included some activities we could do at the resort however it was disappointing that everything was chargeable whereas they are non-motorised & doesn’t even use resource / maintenance such as kayak & snorkel gear. The only nice thing at the resort was staff friendliness & the food taste."

"Check-in at 1am and left at 8am. Nothing much to share about the room, aircon is working flawlessly but there are hell riders motorbike behind our room ramping thru the night. Average"

"Room was very clean and cosy. Location is right in the heart of Mersing. Going anywhere is very convenient."

"Excellent"

"Our one night stay while waiting for transit to Pulau Tioman was very comfortable, clean, nice and quiet 🤗"

"It’s a very basic budget hotel, rooms were ok but the pipes in toilet and sink were broken. Friendly lady who checked us in very easy. Wifi worked but quite low signal on our floor. Stay here only for sleep before taking a ferry next day. Cheap !"

"Clean, comfort bed, cold aircond, nice swimming pool, carpark available near to room, easy access to reception counter, fast check in, very good staff, unlimited time for swimming, activity mini sport game to play such as free console games, free ping pong table to play and carom board game, tq mersing merlin inn!"

"Basic"

"Request for refund one day earlier since my ferry got delayed but still didn’t accept and when called multiple times didn’t pickup, message no reply. Please improve your service and resolve customers problems as soon as possible if not don’t open"