Check-in and check-out were both smooth. The room was spacious and clean. The location was simply excellent. Central Station is right nearby, and everything from restaurants to supermarkets is within easy reach. I was also able to walk to the University of Sydney and the Opera House. It was reassuring to have Japanese-speaking staff available.
Service requests can be made via tablet, and the service is very efficient. When I needed slippers or a toothbrush, the attendant arrived quite quickly.
For this trip, I had four 28-inch suitcases. At check-out, I asked the bellhop to collect my luggage, which was then stored at the hotel. We went sightseeing first and returned later, and the front desk staff were very friendly when we picked up our bags.
I also have to praise the breakfast selection; the food was incredibly fresh and delicious. However, definitely avoid ordering the eggplant; it's quite different from what we Chinese are used to. For coffee, I recommend the latte; I wasn't a fan of the flat white.