The Snowbell Hotel Reviews

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We’re delighted to hear you appreciated our friendly reception team, beautiful view, and well-designed amenities.We’re sorry to hear that some furnishings did not fully meet your expectations. Please be assured that we take good care of our rooms, carpets, and tiles through regular maintenance to ensure a comfortable stay for our guests. As for our laundry and room service prices, they follow the standard rates in Phnom Penh and are not at 5-star levels, though we always strive to offer quality and value.We truly appreciate your comments as they help us improve. We hope you may consider giving us another opportunity to welcome you back in the future.Warm regards,The Snowbell Hotel Management Team

Response from Property: Thank you so much for your wonderful review! 🌟We’re delighted to know you enjoyed your stay and appreciated our convenient city location near Koh Pich, the market, and the riverside. It’s great to hear you loved the beautiful city and river views from our 28th floor, as well as our 39th-floor facilities — the swimming pool, gym, and sauna.We’re also very glad you were satisfied with our service and found our prices valuable. A special thanks for mentioning our food — all our beverages and selected menu items are proudly provided by Gloria Jean’s Coffees, ensuring you enjoy both quality and flavor during your stay.We look forward to welcoming you back soon to Snowbell Hotel for another pleasant experience!

Response from Property: Thank you so much for your wonderful review!We’re delighted to know that you enjoyed the tidy and comfortable room as well as the beautiful city view. Your kind words about our friendly and polite staff mean a lot to us.We truly appreciate your support and look forward to welcoming you back to Snowbell Hotel again soon!

Response from Property: Dear Valued Guest,Thank you very much for sharing your kind feedback. We’re delighted that you enjoyed our convenient location near Chinatown, AEON Mall, and the Diamond Convention Centre. It’s wonderful to know that you appreciated the spacious room and our beautiful river view — a favorite among many of our guests.We truly appreciate your recommendation and look forward to welcoming you back for another pleasant stay at The Snowbell Hotel.Warm regards,The Snowbell Hotel Team

Response from Property: We appreciate your thoughtful feedback! We’re happy to hear you enjoyed your stay, from our friendly staff and comfortable rooms to the convenient location and breakfast options. It’s our pleasure to have had you with us, and we hope to welcome you back on your next visit to Phnom Penh.– Snowbell Hotel Management

Response from Property: We’re grateful for your kind review! We’re delighted your first stay with us was enjoyable and that our team made a positive impression. Thank you for making us part of your trip. We look forward to welcoming you back on your next visit.– Snowbell Hotel Management

Response from Property: Your lovely feedback truly made our day! We’re happy that everything from the view to the service met your expectations. You’ll always be welcome back at Snowbell.– Snowbell Hotel Management

Response from Property: Dear Guest,Thank you for your kind review and for highlighting our convenient location and welcoming lobby. We’re delighted that you enjoyed your stay with us.Just to clarify, our hotel is located along the Mekong Riverside — offering beautiful river views rather than ocean or beach scenery. It’s possible there may have been a little mix-up, but we truly appreciate your positive impression nonetheless.We hope to welcome you again soon for another pleasant riverside stay at The Snowbell Hotel.Warm regards,The Snowbell Hotel Team

Response from Property: Dear Guest,Thank you so much for your kind words! We’re delighted to know that you enjoyed our friendly service and found the room comfortable and clean. Your satisfaction means a lot to us.We look forward to welcoming you back again soon for another pleasant stay at The Snowbell Hotel!Warm regards,The Snowbell Hotel Team

Response from Property: Dear Valued Guest,Thank you so much for your kind words! We’re delighted to know that you enjoyed our service, the beautiful view, and the friendliness of our team. Your satisfaction means a lot to us, and we’re truly happy to hear you plan to return.We look forward to welcoming you back to The Snowbell Hotel soon for another pleasant stay.Warm regards,The Snowbell Hotel Team

Response from Property: Dear Guest,Thank you very much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that you enjoyed our clean rooms, great views, reliable air conditioning, and convenient location. It’s wonderful to know you appreciated our gym and swimming pool facilities as well.We also appreciate your feedback regarding pool hygiene — our team will continue to remind all guests to maintain proper etiquette so everyone can enjoy a pleasant experience.Your kind words toward our staff mean a lot to us. We look forward to welcoming you back to The Snowbell Hotel on your next visit to Phnom Penh!Warm regards,The Snowbell Hotel Team

Response from Property: Dear Guest,Thank you so much for your wonderful review! We’re delighted to hear that your last-minute booking exceeded expectations and that your family enjoyed a warm welcome, attentive service, and the spectacular river view.It’s great to know you appreciated the extra bed arrangement and our breakfast-in-bed service. Your kind words about our staff truly motivate us to keep delivering the best experience.We can’t wait to welcome you and your family back to The Snowbell Hotel soon!Warm regards,The Snowbell Hotel Team

Response from Property: Dear Valued Guest,Thank you for staying with us and for taking the time to share your experience. We're glad to know you appreciated the spacious Suite Room, the beautiful view, as well as our convenient location, gym, and pool.We sincerely apologize for the inconvenience caused by the presence of small cockroaches. Cleanliness is a top priority, and our housekeeping and pest control teams have already been notified to address this issue immediately.Regarding the interior, we’d like to share that our rooms follow a Nordic minimalist design concept, which emphasizes simplicity, functionality, and comfort. However, we truly appreciate your feedback and will continue to explore ways to enhance the overall experience without compromising our design identity.Thank you again for your valuable input. We hope to have the opportunity to welcome you back for an improved and even more enjoyable stay.Warm regards,The Snowbell Hotel Team